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Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
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Differentiators
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Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Lexigram
Lexigram

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Categories

Solutions

Description

Product Description:
Lexigram builds solutions that enable value-based care. We use natural language processing and machine learning to combine structured and unstructured data from health plans. We are enabling real-time, frictionless interactions to give all stakeholders a comprehensive overview of a patient and their care: The right care to the right patient, at the right time.
About Lexigram:
Lexigram builds solutions that enable value-based care. We use natural language processing and machine learning to combine structured and unstructured data from health plans. We are enabling real-time, frictionless interactions to give all stakeholders a comprehensive overview of a patient and their care: The right care to the right patient, at the right time.
Product Description:

Whether utilizing a centralized call center or answering calls locally at the practice level, medical practices are overwhelmed by high call volumes, frequently for routine issues that are easily automated.

The consequence of the current state is that:

  • Patients are frustrated by lack of access.
  • Staff are frustrated by frustrated patients.
  • Your brand is suffering.
  • Highly trained staff are forced to handle low complexity issues distracting them from what is most important; providing exceptional care.

Syllable's Patient Assistant for Practices uses conversational AI:

  • To answer all incoming calls to a practice.
  • To intelligently route calls to the correct destination.
  • To provide self-service transactions for appointment scheduling, prescription refill, medical records requests, bill pay, etc...
  • To filter out the 20-25% of calls that are spam, robo, and fax.
  • To provide detailed actionable insights into the needs of your patients and the performance of your practices in caring for people on the phone.
  • To improve your brand promise by providing a more consistent customer service experience for callers.

Easily and quickly integrated into your telephony technology stack, the Patient Assistant is deployable in weeks, cutomizable for unique needs, and costs a fraction of a human phone operator. 

About Syllable Corp:

Syllable is a leading provider of healthcare contact center and medical practice automation solutions using conversational AI

Syllable's product, the Patient Assistant, is used by both hospitals and practices to intelligently route calls more efficiently and provide for automated transactions like appointment scheduling and prescription refill on the phone.


The Patient Assistant also provides rich insights into the end to end call journey for your patients. Current call center metrics are too focused on the micro engagement at the call center and fail to provide the full extent of operational difficulties patients experience on the phone. 

Syllable is used by health systems such as NewYork-Presbyterian, Houston Methodist, Parkview Health, Memorial Care and Honor Health to improve patient experience, enhance access and reduce the cost of delivering healthcare on the phone.

With 88% of patients engaging with hospitals and providers over the phone, why invest millions on your digital front door. Engage patients where they are, on the phone, with Syllable. We automate 50% of incoming phone volume on day one at the fraction of the cost of a human call center agent.


Syllable provides swift time to value with real ROI.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

None provided

Pediatric use cases:

None provided

Users:

None provided

Description:
  • Call center automation
  • Intelligent call routing
  • Automated FAQ
  • Automated scheduling
  • Automated prescription refill
Pediatric use cases:
  • Call center automation
  • Intelligent call routing
  • Automated FAQ
  • Automated scheduling
  • Automated prescription refill
Users:
  • Patients
  • Non-patient external callers
  • Internal callers

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Integrations:

Acute care EMR, Ambulatory EMR, ADT

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Meditech, Allscripts

Hardware Compatibility:

Mobile / Tablet (native app), Mobile / Tablet (web optimized), Desktop

Client Types

None provided

Awards

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Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:

We integrate with the EHR to provide transaction automation. The EHR is not a competitor.

Differentiators vs Competitors:
  • We meet patients where they are, on the phone.
  • 100% healthcare focused
  • We answer over 1M calls a month for our current partners
  • Real ROI for our partners
  • Successful integrations with EPIC, Alscripts, Meditech
  • Dedicated senior executive who is responsible for your account from initial contact through implementation and beyond.

Keywords

Images

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Videos

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Downloads

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Company Details

Founded in 2015

Founded in 2016

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