SoundHound's Amelia Conversational AI Platform

Contents

Overview Feature highlights AVIA Summary About Product capabilities EHR Integrations Use cases and differentiators Diversity, equity, and inclusion practices Company information Media

SoundHound's Amelia Conversational AI Platform Feature Highlights

Universal Platform

The platform powers AI agents for patient-facing, member-facing, and employee-facing use cases.

Epic Integration and Others

Our platform is fully interoperable with Epic, Cerner, Meditech, and other EHR systems.

Proprietary Voice AI

Our proprietary voice AI technology provides clients with more control over voice interactions.

Select which hospital or health system you work at and see a personalized compatibility level.

Jeff McCool

Executive Director, Healthcare

SoundHound's Amelia Conversational AI Platform is a solution provided by SoundHound AI. It belongs to multiple categories of digital health solutions including Scheduling, Consumer Access & Engagement, Personalized Care, Customer Service, Digital Front Door (DFD), Patient Flow, Conversational & Visual Interactive Voice Response (IVR), Concierge Care, Conversational AI, Patient Education, Risk Identification & Stratification, Coding & Documentation, and Artificial Intelligence (AI).

It has 2 verified clients.

SoundHound's Amelia Conversational AI Platform integrates with major EMRs such as Epic, Cerner, and Meditech.

Some other resource(s) that may be helpful in learning about SoundHound's Amelia Conversational AI Platform include: A buyer’s guide to conversational AI and Digital front door: The key to staying ahead in healthcare

DESCRIPTION

It may seem like every conversational AI vendor is saying the same thing these days. SoundHound’s Amelia Conversational AI Platform stands out as the most trusted among healthcare organizations because:

Our proprietary voice AI with our best-in-class conversational and generative AI capabilities powers secure, omnichannel, natural-language AI agents for patient-facing, member-facing, and employee-facing use cases.
Our AI agents integrate with EHRs like Epic and Cerner, as well as CCaaS platforms, to fully automate personalized, end-to-end resolutions for patients, members, and employees.
Our platform is currently in production with some of the largest health systems in the United States and conducts thousands of concurrent interactions every day.

With our Amelia Platform, leading health systems experience:

~$4M saved annually on 1 million inbound patient calls
4.4/5 patient satisfaction scores from AI agent interactions
<1 minute average time-to-resolution for employee help desk requests

FEATURED MEDIA

MUSC Health and SoundHound_PAC Webinar 2024.mp4

Frost Radar™: Enterprise Conversational AI in Healthcare 2024.pdf

SoundHound AI for Healthcare: Overview

SoundHound AI for Healthcare: Reschedule Appointment

See all media

CATEGORIES & SOLUTIONS

Scheduling

Consumer Access & Engagement

Personalized Care

Consumer Scheduling Tools

Conversational & Visual IVR Tools

Concierge & Customer Service Tools

CLIENT TYPES

Pediatric Hospitals

Academic Medical Centers

Large Hospital/Health System

Health Insurers

Pharmaceutical

Home Healthcare

Medical Labs

Diagnostics and Imaging Centers

Medium Hospital/Health System

Extra Large Hospital/Health System

AWARDS

Product capabilities

Online scheduling

Our platform automates appointment management, including scheduling, rescheduling, confirming, and canceling patient appointments.

AVIA GUIDE

What is online scheduling ?

Multi-lingual and consumer-friendly, with scheduling enabled directly from provider pages and new patient scheduling options that do not require logging into a portal. EHR-agnostic to create a consistent consumer experience, and call center-enabled.

EHR integration

Integrations

Acute care EMR, Ambulatory EMR, Ancillary EMR, Access +/or revenue cycle

EHR integration and relevant hardware

Required

EMRs supported

Epic, Cerner, Meditech, NextGen, eClinicalWorks

Hardware compatibility

Desktop, Mobile / Tablet (web optimized)

Solution libraries

In Epic Showroom: https://showroom.epic.com/Listing?id=1326&returnTitle=3

Use cases and differentiators

Use case descriptions

Use Cases for Health Systems & Providers:

By deploying AI agents powered by our Conversational AI platform, health systems provide patients with a digital health service that is secure and industry compliant - from selecting doctors and scheduling appointments, through ongoing care management.

Intelligent IVR: Escalations, Call Routing, and Triage
Find Locations, Doctors, and Services
Scheduling Management (Schedule, Reschedule, Cancel, Confirm, Recall)
Patient Outreach (Care Management, Care Gaps, PROs, Medication Adherence)
Intake and Pre-Registration
Patient Payments, Financial Assistance, Collections
Symptom Checker, Virtual Triage, Risk Assessments
Patient Surveys

Use Cases for Health Plans (Members):

Our AI agents act as trusted guides to doctors, dentists, and pharmacies, helping patients enroll in new health plans, determine coverage eligibility and benefits, update and expand coverage, and file and track claims.

Update Profile, PCP, and Coverage Information
Replace ID Cards/Password Resets
Find a Provider, Dentist, or Pharmacy
Coverage Benefits/Eligibility (Medical, Dental, and Pharmacy)
Claims Inquiries and Explanations
Enrollment

Use Cases for Health Plans (Providers):

Health plans deploy our AI agents as the first point-of-contact for members, offloading administrative tasks from employees while allowing members to quickly secure answers on coverage status, approvals, and authorizations.

Approvals and Authorizations
Member Coverage Status and Inquiries
Provider Administrative Services
Bill Payment Status

Users

Healthcare:

Aveanna Healthcare
MUSC Health
Visionworks

Non-healthcare:

Asics
BNP Paribas Securities Services
The United States Navy

Differentiators vs internal options

Our Conversational AI platform is:

A voice-enabled platform for contact center transformation
Omnichannel (voice, SMS, webchat, etc.)
Fully interoperable with existing CCaaS technology
Able to respond using answers generated from a health system's website content, as well as from pre-determined FAQs

Differentiators vs competitors

Our Conversational AI platform:

Communicates using human-like natural language
Leverages our proprietary voice AI
Is end-to-end fully interoperable with Epic and other EHR systems
Is a universal platform for patient-facing, member-facing, and employee-facing use cases
Scales to handle thousands of concurrent interactions
Has financial stability from being part of the largest public conversational AI company