Amelia

Contents

AVIA Summary About EHR Integrations Use cases and differentiators Company information Media

Select which hospital or health system you work at and see a personalized compatibility level.

Amelia is a solution provided by Amelia. It belongs to multiple categories of digital health solutions including Scheduling, Consumer Access & Engagement, Personalized Care, Customer Service, Digital Front Door (DFD), Patient Flow, Conversational & Visual Interactive Voice Response (IVR), Concierge Care, Conversational AI, Patient Education, Risk Identification & Stratification, and Coding & Documentation.

It has 1 verified client.

Amelia integrates with major EMRs such as Epic, Cerner.

Some other resource(s) that may be helpful in learning about Amelia include: Top Conversational AI Companies Report and A buyer’s guide to conversational AI

DESCRIPTION

With Amelia, health systems provide patients with digital health services that are secure and industry compliant, from selecting doctors and scheduling appointments, through ongoing care management.

FEATURED MEDIA

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CATEGORIES & SOLUTIONS

Scheduling

Consumer Access & Engagement

Personalized Care

Consumer Scheduling Tools

Conversational & Visual IVR Tools

Concierge & Customer Service Tools

CLIENT TYPES

None provided

EHR integration

Integrations

Acute care EMR, Ambulatory EMR, Ancillary EMR

EHR integration and relevant hardware

Required

EMRs supported

Epic, Cerner

Hardware compatibility

Desktop

Use cases and differentiators

Use case descriptions

Health Systems & Providers

With Amelia, health systems provide patients with digital health services that are secure and industry compliant, from selecting doctors and scheduling appointments, through ongoing care management.

Intelligent IVR: Escalations, Call Routing and Triage
Find Locations, Doctors, and Services
Scheduling Management (Schedule, Reschedule, Cancel, Confirm, Recall)
Patient Outreach (Care Management, Care Gaps, PROs, Medication Adherence)
Intake and Pre-Registration
Patient Payments, Financial Assistance, Collections
Symptom Checker, Virtual Triage, Risk Assessments
Patient Surveys

Health Plans (Members)

Members utilize Amelia digital agents as trusted guides to doctors, dentists and pharmacies as they enroll in new health plans, determine coverage eligibility and benefits, update and expand coverage, and file and track claims.

Update Profile, PCP and Coverage Information
Replace ID Cards/Password Resets
Find a Provider, Dentist or Pharmacy
Coverage Benefits/Eligibility (Medical, Dental and Pharmacy)
Claims Inquiries and Explanations
Enrollment

Health Plans (Providers)

Health plans deploy Amelia digital agents as the first point-of-contact for members, offloading administrative tasks from employees while allowing members to quickly secure answers on coverage status, approvals and authorizations.