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SoundHound's Amelia Conversational AI Platform

SoundHound's Amelia Conversational AI Platform

SoundHound's Amelia Conversational AI Platform

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SoundHound's Amelia Conversational AI Platform
SoundHound's Amelia Conversational AI Platform

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Overview

Contents

OverviewFeature highlightsAVIA SummaryAboutProduct capabilitiesEHR IntegrationsUse cases and differentiatorsDiversity, equity, and inclusion practicesCompany informationMedia
SoundHound's Amelia Conversational AI Platform Feature Highlights
Universal Platform

The platform powers AI agents for patient-facing, member-facing, and employee-facing use cases.

Epic Integration and Others

Our platform is fully interoperable with Epic, Cerner, Meditech, and other EHR systems.

Proprietary Voice AI

Our proprietary voice AI technology provides clients with more control over voice interactions.

Select which hospital or health system you work at and see a personalized compatibility level.
contact person
Jeff McCool
Executive Director, Healthcare

Avia Summary

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SoundHound's Amelia Conversational AI Platform is a solution provided by SoundHound AI. It belongs to multiple categories of digital health solutions including Scheduling, Consumer Access & Engagement, Personalized Care, Customer Service, Digital Front Door (DFD), Patient Flow, Conversational & Visual Interactive Voice Response (IVR), Concierge Care, Conversational AI, Patient Education, Risk Identification & Stratification, Coding & Documentation, and Artificial Intelligence (AI).
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It has 2 verified clients.
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SoundHound's Amelia Conversational AI Platform integrates with major EMRs such as Epic, Cerner, and Meditech.
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Some other resource(s) that may be helpful in learning about SoundHound's Amelia Conversational AI Platform include: A buyer’s guide to conversational AI and Digital front door: The key to staying ahead in healthcare
DESCRIPTION

It may seem like every conversational AI vendor is saying the same thing these days. SoundHound’s Amelia Conversational AI Platform stands out as the most trusted among healthcare organizations because:

  • Our proprietary voice AI with our best-in-class conversational and generative AI capabilities powers secure, omnichannel, natural-language AI agents for patient-facing, member-facing, and employee-facing use cases. 
  • Our AI agents integrate with EHRs like Epic and Cerner, as well as CCaaS platforms, to fully automate personalized, end-to-end resolutions for patients, members, and employees.
  • Our platform is currently in production with some of the largest health systems in the United States and conducts thousands of concurrent interactions every day.
Read more
FEATURED MEDIA
See more
MUSC Health and SoundHound_PAC Webinar 2024.mp4
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Frost Radar™: Enterprise Conversational AI in Healthcare 2024.pdf
Frost Radar™: Enterprise Conversational AI in Healthcare 2024.pdf
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SoundHound AI for Healthcare: Overview
SoundHound AI for Healthcare: Overview
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SoundHound AI for Healthcare: Reschedule Appointment
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AWARDS
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Product capabilities
Online scheduling

Our platform automates appointment management, including scheduling, rescheduling, confirming, and canceling patient appointments.

AVIA GUIDE
What is online scheduling ?
Multi-lingual and consumer-friendly, with scheduling enabled directly from provider pages and new patient scheduling options that do not require logging into a portal. EHR-agnostic to create a consistent consumer experience, and call center-enabled.
EHR integration
Acute care EMR, Ambulatory EMR, Ancillary EMR, Access +/or revenue cycle
Required
Epic, Cerner, Meditech, NextGen, eClinicalWorks
Desktop, Mobile / Tablet (web optimized)
Epic ShowroomIn Epic Showroom: https://showroom.epic.com/Listing?id=1326&returnTitle=3
Use cases and differentiators

Use Cases for Health Systems & Providers:

By deploying AI agents powered by our Conversational AI platform, health systems provide patients with a digital health service that is secure and industry compliant - from selecting doctors and scheduling appointments, through ongoing care management.

  • Intelligent IVR: Escalations, Call Routing, and Triage
  • Find Locations, Doctors, and Services
  • Scheduling Management (Schedule, Reschedule, Cancel, Confirm, Recall)
  • Patient Outreach (Care Management, Care Gaps, PROs, Medication Adherence)
  • Intake and Pre-Registration
  • Patient Payments, Financial Assistance, Collections
  • Symptom Checker, Virtual Triage, Risk Assessments
  • Patient Surveys

Use Cases for Health Plans (Members):

Our AI agents act as trusted guides to doctors, dentists, and pharmacies, helping patients enroll in new health plans, determine coverage eligibility and benefits, update and expand coverage, and file and track claims.

  • Update Profile, PCP, and Coverage Information
  • Replace ID Cards/Password Resets
  • Find a Provider, Dentist, or Pharmacy
  • Coverage Benefits/Eligibility (Medical, Dental, and Pharmacy)
  • Claims Inquiries and Explanations
  • Enrollment

Use Cases for Health Plans (Providers):

Health plans deploy our AI agents as the first point-of-contact for members, offloading administrative tasks from employees while allowing members to quickly secure answers on coverage status, approvals, and authorizations.

  • Approvals and Authorizations
  • Member Coverage Status and Inquiries
  • Provider Administrative Services
  • Bill Payment Status

Healthcare:

  • Aveanna Healthcare
  • MUSC Health
  • Visionworks

Non-healthcare:

  • Asics
  • BNP Paribas Securities Services
  • The United States Navy

Our Conversational AI platform is:

  • A voice-enabled platform for contact center transformation
  • Omnichannel (voice, SMS, webchat, etc.)
  • Fully interoperable with existing CCaaS technology
  • Able to respond using answers generated from a health system's website content, as well as from pre-determined FAQs

Our Conversational AI platform:

  • Communicates using human-like natural language
  • Leverages our proprietary voice AI
  • Is end-to-end fully interoperable with Epic and other EHR systems
  • Is a universal platform for patient-facing, member-facing, and employee-facing use cases
  • Scales to handle thousands of concurrent interactions
  • Has financial stability from being part of the largest public conversational AI company
Health Equity
Company information

By SoundHound AI

Visit website

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Media

Images
edit-media
SoundHound AI for Healthcare: Reschedule Appointment
Videos
MUSC Health and SoundHound_PAC Webinar 2024.mp4
Downloads
media thumbnail
Frost Radar™: Enterprise Conversational AI in Healthcare 2024.pdf
media thumbnail
SoundHound AI for Healthcare: Overview
Select which hospital or health system you work at and see a personalized compatibility level.
contact person
Jeff McCool
Executive Director, Healthcare

SoundHound's Amelia Conversational AI Platform Comparisons

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Mediktor

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DeepScribe

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Digital Front Door ("DFD")

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Risk Management

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Schedule

Schedule

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VS
Eleanor

Eleanor

SoundHound's Amelia Conversational AI Platform

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VS
Kahun

Kahun

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  • XS (< $0.2B NPR)
Reviewer’s Org EMR compatibility
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  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

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Ambient Intelligence

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Remote Monitoring (RPM)

Virtual Nursing

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Digitally-Assisted Provider Documentation

Dynamic Staffing & Scheduling

Virtual Visits (Synchronous + Asynchronous)

Patient Education

Revenue Cycle Management (RCM)

Clinical Decision Support (CDS)

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