Coach offers a unified, integrated resource that meets the diverse needs of your organization. Telehealth nurses use our symptom triage tools to provide trusted guidance, directing members to the right care. 

Care manages support members with health education delivered through Coach, while your population health team can implement targeted, long-term campaigns to address diverse health needs. 

Simpilfy your operations with a single, consistent tool designed to support the complexities of your

organizational goals.

WebMD Ignite, a division of WebMD and Internet Brands, is the only comprehensive growth partner for healthcare organizations. We guide people to better health at all stages of their journey, from Discovery to Recovery. Our combination of leading brands in the industry—including WebMD, Medscape, Krames, PulsePoint, Vitals, The Wellness Network, Mercury Healthcare, and Healthwise—offers comprehensive solutions that engage individuals with timely, relevant messaging that optimizes experiences and outcomes, driving loyalty and lifetime value for our clients. Learn more at WebMDIgnite.com.

PatientBond’s cloud-based, digital health platform automates patient engagement and care coordination with two-way communications, response tracking and real-time adjustment & optimization. PatientBond offers solutions to tackle many business and clinical challenges, including Healthcare Consumer Awareness/Marketing, Pre Visit, Point of Care, Patient Loyalty and Patient Collections for Health Systems, Physician Practices, Urgent Care Centers and Payers. PatientBond personalizes communications based on patients’ motivations and channel preferences using a proprietary psychographic segmentation model developed by healthcare consumer experts from P&G, the worldwide leader in consumer products and advertising. PatientBond enables you to activate desired patient behaviors to increase revenue and volume while ensuring cost avoidance and savings.

Integrates seamlessly with Care Management platforms:

• Cognizant
• Zeomega
• Medecion
• AssureCare
• Zyter TruCare
• VituralHealth
• HealthEdge
• mhk
• EXL
• Gainwell
• Chordline Health
• ThoroughCare
• CaseTrakker

Industry’s most comprehensive set of member education: Coach offers a vast library of educational resources that can be bundled and tailored to individual member needs. From chronic disease management to wellness tips, Coach’s content also can be curated into care collections that support a health plan’s various disease management or population-specific programs.

Member behavior change support: Utilizing proven behavior-change techniques and flexible content, Coach helps members adopt healthier lifestyles. It includes a brief assessment that helps pinpoint a member’s behavior-change stage for a given condition and provides automated recommendations for specific content to help move them forward. It also has interactive features such as goal setting, progress tracking and personalized feedback to motivate members to stay on track with their health goal

In-depth analytics: Coach provides health plan leaders with in-depth analytics, offering valuable insights into member engagement and health trends. These analytics help health plans identify areas for improvement, measure the effectiveness of care programs and make data-driven decisions to enhance care delivery.

Campaign development tools: Care Management teams can create tailored content sets that support ongoing member campaigns. Whether it’s educating members about flu vaccines or other season-specific conditions, health plan care managers can select and curate the perfect resources to support a larger initiative and to reach the right audience.

The PatientBond Segmented Health Coaching product enables health coaches to engage patients with psychographic insights to motivate and activate desired behaviors. A health coach can identify a patient's psychographic profile on a dashboard (standalone or integrated with EHR) and is presented guidance and tips for enhancing the patient interaction based on these insights. Health coaches can also be trained in verbally interacting with each psychographic segment/patient type. This supplements and strengthens - not replaces - other training/approaches/processes used by health coaches.

Only PatientBond leverages a proven psychographic segmentation model to help health coaches/advisors enhance their health coaching approaches for superior results. Coaching guidance is offered in simple, straightforward suggestions and direction, including psychographic segment-specific replies to patient excuses and objections to lifestyle modification.