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Best Behavioral Health Products

Best Behavioral Health Products

Medicaid and vulnerable populations are particularly impacted by the lack of access to behavioral health services and an estimated 9 million Medicaid adults have been diagnosed with mental illness, over 3 million have a substance use disorder (SUD), and nearly 1.8 have both; Medicaid spending for behavioral health patients is 4x higher than normal, and behavioral health Medicaid patients account for a disproportionate share of unnecessary ED visits.

Behavioral health access includes the following capabilities:

  • Increasing Access & Capacity for Behavioral Health
  • Tele-Medication-Assisted Treatment (MAT) Services
  • Telemental Services
  • Peer Support Services
  • On-demand Behavioral Health Services
  • Driving Clinical Innovation for Behavioral Health
  • Behavioral Health Screening
  • Behavioral Health Integration
  • ED-based Mental Health Interventions
  • ED-based Substance Use Disorder (SUD) Interventions


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Product Grid

Behavioral Health: Products


Product Grid
183 products
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Andor Health was born over 4 years ago with a single mission; to fundamentally change the way in which care teams, patients, and families connect and collaborate. By harnessing the latest innovations in OpenAI/GPT models, our cloud-based platform unlocks data stored in source systems - such as electronic medical records - to deliver real-time actionable intelligence to care teams within ubiquitous virtual collaboration platforms like Zoom. By perfecting communication workflows, our platform accelerates time to treatment, decreases clinician burnout, and drives better patient outcomes.  

Healthcare institutions and providers use ThinkAndor® to enable providers to configure patient and clinician interactions with ubiquitous team collaboration platforms. This eliminates the need to manage added applications. ThinkAndor® enables a frictionless virtual interaction allowing physicians and patients to communicate without being distracted by disjointed technologies during a virtual consultation. 

ThinkAndor is the only integrated virtual collaboration platform that can truly bring together all aspects of outpatient, inpatient, post-acute and at home virtual care collaboration through the 5 Pillars of Virtual Health: Virtual Visits, Virtual Hospital, Virtual Patient Monitoring & Care Management, Virtual Team Collaboration, and Virtual Community Collaboration. 

Features include:

  • Virtual visits launched from the EHR
  • Voice-to-text clinical notes
  • Real-time alerts and notifications
  • Secure collaboration channels
  • ThinkAndor® AI Bot provides relevant content and clinical context to visits and care teams
  • Device-agnostic virtual rounding, nursing, sitting and remote consults to power the virtual hospital
  • Remote specialty consults such as Tele Stroke, Tele Psych, and Tele ICU
  • Access to a virtual on-demand network
  • Multi-room/patient virtual sitting for a variety of risk types
  • Virtual nursing to address staffing shortages

In 2020, Microsoft M12 took an investment position in Andor Health and works very closely to optimize virtual interactions leveraging OpenAI and GPT. Since then, Andor Health has grown to serve over 70,000 providers and over 500 hospitals leveraging the Andor Health platform across the US, Canada, and UK. Orlando Health, Medical University of South Carolina, Tampa General Hospital, Yale New Haven, and the National Institutes of Health are among some of the most notable. You may find some of our most prestigious partners here, https://andorhealth.com/partners.html. 

Most Importantly, Black Book has ranked Andor Health as the #1 Virtual Care Collaboration Solution with the Highest Client Satisfaction in 2023! Black Book Market Research used 18 key performance areas of operational excellence to rank Virtual Care Solutions vendors, and recognized Andor Health as the Highest in Client Satisfaction.  More importantly, Black Book reached out to nearly 1000 provider organizations, hospitals, and health systems to perform this independent market evaluation with Andor Health taking  #1 in 13/18 key performance indicators across all 5 pillars of virtual health & collaboration! This success is a proven indicator of Andor Health’s focus to empower clinicians and care teams with distinct, AI-powered virtual collaboration experiences. 

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Access & Scheduling
Intake & Virtual Waiting Room
Virtual Encounter
Diagnosis & Documentation
Billing, Orders, & Follow Up
Technical Support
Flexible Staffing
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Ease the burden on care teams with an AI-powered solution that provides virtual monitoring around the clock, in every room. The care.ai Platform continuously monitors for potential risks and notifies care teams before problems arise.


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Amwell offers a leading digital healthcare enablement platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital healthcare will transform healthcare. The Company offers a single, comprehensive platform to support all digital healthcare needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers digital healthcare solutions for over 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives. For more information, please visit amwell.com.

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product capabilities
Access & Scheduling
Intake & Virtual Waiting Room
Virtual Encounter
Diagnosis & Documentation
Billing, Orders, & Follow Up
Technical Support
Flexible Staffing
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Leading Health System
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Whole-Person Virtual Care for All. The technology to connect, expertise you can trust and the power to improve health

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Paloma Health is a virtual specialty clinic focused on thyroid disease, specifically hypothyroidism. Paloma Health is a "full-stack" virtual clinic helping patients manage hypothyroidism and Hashimoto's from home. The offering includes at-home blood test kits, virtual visits with specialists and nutritionists, dietary and lifestyle interventions, and vitamin supplements. This combination has proven to be life changing for our patients' happiness and productivity when they are struggling to find the right care and have a myriad of symptoms all at once: depression, fatigue, weight gain, brain fog,. The barriers and burdens of traditional hypothyroid care are significant: patients bounce from endocrinologists to nutritionist to primary care. They struggle to find specialists who understand their condition. Paloma Health is a game changer for many patients!

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Leading Health System
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Althing provides direct to provider encounters for school districts and communities. On the award winning and only FDA grade engagement platform, school age adolescents and community members are empowered to privately share their well being with a provider and gain immediate and direct access to the help they need. The service is provided in the patient's preferred language, culture and literacy.

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product capabilities
Access & Scheduling
Intake & Virtual Waiting Room
Virtual Encounter
Diagnosis & Documentation
Billing, Orders, & Follow Up
Technical Support
Behavioral Health Screening
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Individuals connect with adult, child and adolescent psychiatrists, psychiatric nurse practitioners and therapists from the comfort of their own home through a secure, HIPAA-compliant platform. With flexible scheduling and convenient online appointments, patients can easily access behavioral health experts who most closely fit their needs. Array also has a team of Care Navigators who can assist patients in finding and connecting with the appropriate clinician. 

Our clinicians offer psychiatric assessments, talk therapy sessions, medication management appointments and EAP sessions for a variety of mental health issues including anxiety, mood disorders, adjustment disorders, attention deficit disorder, schizophrenia, personality disorders, and more. 

Initial appointments for psychiatry and therapy, depending on market, are generally held within 10 days of a patient getting started with Array. Care and clinical quality are managed by our medical and clinical leadership team. This valuable oversight includes in-depth chart review, clinical consultation and supervision, management and collaboration on high-acuity cases.   

 

Array AtHome offers a full-scale electronic health record and patient platform for appointment scheduling, prescribing, and documentation of patient visits and provides data on member utilization, appointment availability, clinical quality and outcomes, and patient satisfaction via NPS. 

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Array’s OnDemand Care service delivery model provides timely access 24/7 to a team of psychiatrists and/or LCSWs and behavioral health specialists for risk assessment, consultation, screening evaluation, initiation and management of treatment, case management and disposition.
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Dedicated behavioral health clinician(s) available in consistent, preestablished blocks of time for initial evaluations, medication management, therapy, collaborative care and doc-to-doc consultation.

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Leading Health System
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ThinkAndor® is an AI-based platform that empowers HIPAA-compliant clinical workflows for enhanced patient and provider engagement. For inpatient scenarios, ThinkAndor® offers a comprehensive virtual hospital solution supporting use cases as distinct as virtual rounding, virtual sitting, and virtual nursing. Features include:

  • Virtual visits launched from EHR
  • Remote specialty consults such as Tele Stroke, Tele Psych, and Tele ICU
  • Access to a virtual on-demand network
  • Virtual nursing to address staffing shortages
  • Voice-to-text clinical notes
  • Real-time alerts and notifications
  • Secure collaboration channels
  • ThinkAndor® AI virtual assistant provides relevant content and clinical context to visits and care teams
  • Device-agnostic virtual rounding
  • Multi-room/patient virtual sitting for a variety of risk types

By providing real-time clinical data and relevant information, ThinkAndor® empowers providers to communicate and take the next appropriate clinical action with bi-directional integration to the electronic health records (EHR).

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key clients
Leading Health System
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AVIA Marketplace offers a product grid that is a comprehensive resource for health care buyers in their research journey. The grid showcases products from leading vendors and ranks them based on compatibility level and market presence. This approach ensures that the products listed are not only relevant to the buyer's needs but also established in the market. With AVIA Marketplace's product grid, health care buyers can make informed decisions and select products that meet their specific requirements.

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Buyer's Guide


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A Buyer's Guide to

Behavioral Health

About digital behavioral health
AVIA Marketplace defines digital behavioral health as the ability to leverage digital tools and scale behavioral health services, inclusive of mental health, substance use, and developmental disorders, for individuals of all ages. These digital capabilities span the care continuum, from prevention to identification and diagnosis to ongoing condition management, and serve both adult and pediatric populations.

How digital behavioral health differs from other service lines

While digital health solutions have been available for some time, the rise in sustained usage of digital behavioral solutions since the start of the COVID-19 pandemic has led to the emergence of behavioral health as one of the first truly digital-first service lines. Unlike medical or surgical specialties built around procedures, many behavioral health conditions involve assessment through interview and treatment with medication and psychotherapy. Most of these interventions can be conducted or prescribed remotely, and allow for quicker response times, greater convenience, and better access to care compared to traditional office-based practices.
Reimbursement opportunities for digital behavioral health
Some services, such as virtual visits with therapists and psychiatrists or remote monitoring for physiological symptoms of behavioral health conditions, are eligible for reimbursement, though reimbursement rates for behavioral health services remain low and many providers choose to remain out-of-network with all providers.
Some payers may also choose to reimburse for digital therapeutics or offer those interventions directly to members, but Congress must authorize the creation of specific reimbursement guidelines for digital therapeutics. As of March 2023, legislation has been proposed in two successive legislative sessions, and lobbying efforts have expanded through industry groups such as the Digital Therapeutics Alliance.


When patients are unable to access preventative or low-acuity care, their conditions often become more complex and severe. They may ultimately receive behavioral health care in high-acuity, high-cost sites of care like emergency rooms, which often lack the appropriate level of resources and infrastructure needed to provide effective interventions for these lower acuity patients.
Ontara Sarker
—Ontara Sarker
Manager, Center for Care Transformation

How digital behavioral health solutions deliver care

Many types of digital behavioral health solutions are available or entering the market, and while individual approaches vary, they exist within three primary categories:
  1. Direct-to-consumer. These solutions focus on providing services to individuals with lower acuity needs, such as coaching, chat/talk therapy, self-guided tools, meditation, and sleep.
  1. Payer-focused. Solutions in this category often target the lucrative employer market, with functionalities designed to address employee burnout and improve healthcare spending. These products have also found traction among university customers in order to address unmet behavioral health needs among student populations.
  1. Health system-focused. These solutions typically serve one of three purposes: to extend the clinical workforce, expand access to care, or support behavioral health integration.

The case for digital behavioral health capabilities

Many types of digital behavioral health solutions are available or entering the market, and while individual approaches vary, they exist within three primary categories:
  • The ability to electronically administer evidence-based assessments at most or all entry points into the system, such as primary care or emergency departments (EDs).
  • Behavioral health care integration at scale, with common services embedded into standard workflows across all care settings.
  • ED-based mental health interventions to facilitate effective early intervention for treatment initiation and referrals.
  • ED-based substance use disorder interventions, including screenings, support for SBIRT programs, and referrals for follow-up care.
Digital behavioral health capabilities can also help expand access to care and build provider capacity, which are crucial benefits amidst nationwide provider shortages and high demand for services. Key opportunities with proven solutions include:
  • On-demand behavioral health support across the acuity spectrum, delivered either synchronously or asynchronously. Cognitive behavioral therapy (CBT) programs are a common starting point for most organizations.
  • The ability to connect patients with peer support services to supplement their recovery from substance use disorder.
  • Teletherapy and telepsychiatry services, delivered in the patient’s preferred language and with the option for medication home delivery via mail order pharmacy.
  • Virtual medication-assisted treatment for patients with substance use disorder, with multiple language options and medication fulfillment via mail order pharmacy.

Use cases for digital behavioral health

As organizations continue to seek ways to extend behavioral healthcare to more care settings and intervene before patients resort to costly ED visits, more companies and products arrive on the market to solve for a growing number of use cases.
Behavioral health integration: Primary care sites can expand behavioral health services with embedded screening assessments and clinical decision support tools, on-demand teletherapy or telepsychiatry consults, and closed-loop referral solutions.
Pediatric and adolescent care: Children and adolescents face even greater behavioral healthcare shortages than adults, but organizations can work to close care gaps with virtual visits to connect patients with psychiatric care and talk therapy, digital therapeutics for conditions like anxiety or ADHD, and gamified or incentive-based care plan adherence tools.
Employee health: Employers and payers can leverage digital to deliver evidence-based and personalized support at scale with self-guided mindfulness and resilience training, telehealth EAP services, prevention chatbots, and curated content libraries.
Substance use disorders: Digital solutions place recovery tools within reach for more patients with virtual medication-assisted treatment for opioid use disorder, prescription digital therapeutics to promote abstinence from alcohol and other substances; and digital screening, triage, and referral solutions to help providers at all points of entry identify at-risk patients and refer them for appropriate resources.
ED-based interventions: When patients in crisis present at emergency departments for help, health systems can utilize digital tools to deliver evidence-based support and follow-up communication for patients at risk of suicide, immediately initiate treatment for opioid use disorder, or automatically locate the appropriate inpatient setting for patients who require higher levels of care.

What leading digital behavioral health companies/solutions offer:

  • Outcomes that demonstrate clinical value for patients, families/caregivers, and relevant partners
  • Analytics to identify patients who at risk of their conditioning worsening or potential hospitalization, with the ability to notify the appropriate family members and care teams
  • Established billing and reimbursement processes and systems
  • Effective parent and youth consent management
  • Demonstrated traction in the applicable markets, such as Medicaid or ACOs
  • History of successful implementation with customers in target markets, such as health systems or Medicaid programs
  • Support for frictionless implementation, including logistics management and staff training, support for end users, and ongoing tech support
Organizing for success with digital behavioral health


Health systems and other organizations can maximize the likelihood of successful implementation and effective usage when they ensure that the right foundation is in place. Priority items for health systems include:
  • Understanding which existing tools can expand use cases to serve behavioral health needs. Existing tools, such as enterprise-wide patient engagement solutions, may be upgraded or adapted to extend behavioral health services, conduct virtual telepsychiatry and teletherapy sessions, and make the appropriate referrals.
  • Identifying where new tools and solutions are needed. Organizations should extrapolate where new digital capabilities are truly needed, and determine the optimal starting point to fit with their needs and available resources.
  • Developing or sustaining referral networks for services that exceed scope. Health systems should build or retain robust referral capabilities in order to seamlessly connect patients with the right services.
  • Consider the needs of emergency department providers before investing in any solution. Emergency department providers typically see the highest volume of patients with unmet behavioral health needs, and require the right tools to identify, triage, and refer patients to the appropriate level of care.
  • Leverage third-party feedback while vetting potential solutions. Third party validation, including reviews from similarly-sized health systems, are crucial as organizations consider the clinical value, business case, technical demands and user experience of any new solution.
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