Avery Telehealth offers over 25 clinical pathways designed to address both chronic and acute conditions. Each diagnosis typically includes 6 to 9 patient education and training modules, providing comprehensive support tailored to individual needs.

Our evidence-based review process ensures that all clinical pathways and patient education materials remain current, accurate, and aligned with the latest medical research. Created and maintained by a team of certified health experts, including registered nurses and nurse practitioners, our content undergoes ongoing, rigorous evaluation against the most up-to-date medical literature and clinical evidence. This commitment guarantees that our pathways meet evolving standards, incorporate new health findings, and adhere to best practices, providing patients and providers with reliable and compliant resources tailored to individual needs.

Our service integrates seamlessly with EMR and EHR systems, using patient medical records to tailor health education based on individual diagnoses. The Avery Telehealth platform recommends personalized content based on the patient’s profile, visit history, and current clinical encounter. Educational materials can be shared directly through the patient portal before, during, or after a visit, ensuring timely and relevant information delivery.

The Avery Health platform offers comprehensive analytics and reports, allowing clinicians and patients to access various health measurements, such as weight and blood pressure. Users can tailor reports to specific programs and monitor vitals over different periods—from a week to a year and beyond—to track trends and changes. All reports and analytics are customizable and can be easily shared between the healthcare team and patients.

Avery Telehealth's service performs virtual assessments for low-acuity patient conditions, utilizing a team of licensed healthcare professionals. It provides accurate and swift evaluations, guiding patients to appropriate care pathways and ensuring they receive the correct diagnoses and comprehensive education about their conditions.

Our service enhances patient care through effective care coordination between primary care physicians (PCPs) and specialists. The Avery Telehealth platform supports seamless access to virtual visits alongside chronic care management and remote monitoring. Our approach ensures that all healthcare providers are aligned on patient care plans, improving health outcomes and patient satisfaction.

Our content is built below a fourth grade reading level and available in 30 different languages (in variations). Avery Telehealth's RPM devices feature easy-to-read displays, presenting measurements in a user-friendly format tailored to the appropriate reading level.

Avery Telehealth can enable text/SMS without a smartphone, including email and video visits.

Our nurses are versatile in several languages, including English, Spanish, and Russian. The Avery Telehealth platform and patient education content are available in 30 languages: Arabic*, Bulgarian, Chinese*, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish, and Ukrainian (*variations supported).

Avery Telehealth connects patients/members and clinicians through multiuser video calls, in addition to in-app chat and text messaging features. When using Avery's RPM devices, the platform and app allow the user to choose their preferred language and adjust font sizing according to their needs. All these features are comfortable and easy to use.

Avery Telehealth provides both Bluetooth enabled medical devices or cellular enabled tablets, so patients are not required to have Wi-Fi access. Avery Telehealth leverages a dynamic suite of data carriers such as AT&T and Verizon.

Avery Telehealth's program is accessible and works for everyone, regardless of their ethnicity, ensuring no biases when enrolled in our programs and services. We ensure equitable access for all users.

Our nurses and clinicians adhere to Social Determinants of Health (SDoH). The Avery Telehealth platform includes clinical pathways to managing each individual person's care, including patient engagement, SDoH, health education programs, biometric reports and trends to meet the full cycle of care.

Avery Telehealth is SOC 2 Type II, including certifications for ISO/IEC 27001:2013 and PCI-DSS.

Avery Telehealth provides a cellular-enabled tablet, allowing all Bluetooth RPM devices to connect and record data. And Avery has a

Avery Telehealth supports 30+ languages, and offers listened clinician/nursing support in all 50 states in the United States.

Avery Telehealth offers comprehensive guidance for patients enrolling in our programs and other solutions (including platform/app installation, device connectivity and RPM devices).

Avery Telehealth offers extensive versatility and inclusivity, accommodating more than 30 languages to serve a broad demographic throughout the United States. The platform ensures that all visuals are respectful and culturally representative, promoting inclusivity.

Playback AI is able to communication care information at any reading level, including “6th Grade Level”.

Patients are able to receive text notifications about any care information shared with them by their care provider.

Playback AI offers patient summaries in 14 languages. If a conversation is in Spanish, for example, the patient and their family member(s) will receive an after-visit summary in Spanish. In parallel, Playback will auto-generate a clinical note for the provider’s EMR in English. Playback is continually expanding its language capabilities.

Playback accommodates any number of communication channels including text, email, or in-platform—whether that is Playback or the care provider portal. Additionally, Playback utilizes video, audio, .pdf, or text to improve understanding and engagement.

Playback connects via any wifi or data-channel, and is not dependent upon the patient specific wifi or data assignment. Playback is able to communicate across any public or private domain. Medical information is securely transmitted and stored in the cloud.

Access to medical information in Playback is independent of biometric data collection, and independent from hardware or software biases unfavorable or non-evidence-based algorithms toward one race.

Playback’s UI/UX considers social and behavioral determinants of health and adapts its customer support, as appropriate. Our models are tested across a multitude of patient environments, contexts, and clinical workflows to ensure that whole person care is considered.

Playback is fully HIPPA-compliant. All data is encrypted in transit using TLS 1.2 and above, and at rest using 256 bit encryption to protect data privacy. Nothing is stored on any device. Playback’s AI-powered platform is SOC2, Type 1 certified. Type 2 certification is expected in early 2025. Playback’s credentialing system is patented, and ensures that the sharing of medically information is protected far-exceeding HIPPA requirements for safety and security.

Playback connects via any wifi or data-channel, and is not dependent upon the patient specific wifi or data assignment. Playback is able to communicate across any public or private domain. Medical information is securely transmitted and stored in the cloud. In the event that wifi is interrupted or not accessible, Playback continues to record and/or stream in a paused state until wifi is restored.

Playback AI models are age, race, and gender blind. Currently, Playback Pro supports 14 different languages.

Playback provides 5d-10h-52w live technical support. Average response time to user inquiry is under two minutes.

Playback AI models are age, race, and gender blind. Currently, Playback Pro supports 14 different languages.