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Cedar Pay

Cedar Pay

Cedar Pay

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By Cedar
5.0

1 review

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Cedar Pay
Cedar Pay

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Overview


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AVIA SummaryAboutProduct capabilitiesEHR IntegrationsUse cases and differentiatorsCompany informationMedia
Select which hospital or health system you work at and see a personalized compatibility level.
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Avia Summary

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Cedar Pay is a solution provided by Cedar which was founded in 2016. It belongs to multiple categories of digital health solutions including Patient Billing & Payment, Revenue Cycle Management (RCM), and Payer Intelligence.
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It has 8 verified clients.
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Cedar Pay integrates with major EMRs such as Epic, Cerner, and Meditech.
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Some other resource(s) that may be helpful in learning about Cedar Pay include: A Buyer’s Guide to Patient Billing and Payment and Top Patient Billing and Payment Companies Report | 2023
DESCRIPTION

Cedar Pay makes it simpler for patients to navigate the post-service financial journey and take control of their medical bills. We deliver enterprise-grade patient billing and payment solutions that leverage Cedar's cutting-edge consumer engagement technology, unique payer integrations and aligned incentives to help provider organizations increase collections, boost efficiency and deliver an exceptional patient experience. More than 55 of the nation's leading health systems and physician groups turn to Cedar to transform the patient financial experience. On average, Cedar Pay lifts patient collection rates by 30%, with 88% of patients reporting a positive experience.

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FEATURED MEDIA
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Datasheet.pdf
Datasheet.pdf
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Novant Health Case Study.pdf
Novant Health Case Study.pdf
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Experimentation Whitepaper.pdf
Experimentation Whitepaper.pdf
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CATEGORIES & SOLUTIONS

Patient Billing & Payment


Revenue Cycle Management (RCM)


Payer Intelligence


Patient Financial Experience Tools


Revenue Cycle Management Services


Patient Billing & Payment Collection


CLIENT TYPES

Pediatric Hospitals

Academic Medical Centers

Accountable Care Organizations

Rural Hospitals

Small Hospital/Health System

Large Hospital/Health System

Extra Small Hospital/Health System

Medium Hospital/Health System

Extra Large Hospital/Health System

AWARDS
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Product capabilities

Self-service out-of-pocket estimator

By integrating with real-time eligibility and patient estimation tools, Cedar Pre--our pre-visit patient engagement solution--sets appropriate payment expectations and drives more collections by personalizing the communication of out-of-pocket cost estimates. Cedar Pre dynamically presents the right financial context, payment options and calls to action to drive optimal financial outcomes and patient satisfaction.

AVIA GUIDE
What is self-service out-of-pocket estimator?
Ability for patients to generate specific details on cost including out-of-pocket expenses for visits, providers, etc. Includes consumer criteria and generate specific detail on cost (including out-of-pocket expenses) based on the patient’s eligibility and preferences.
Digital statementing

Cedar Pay provides a modern, consumer-first billing experience with clear, accurate and empathetic communications via digital (email and SMS) and paper-based channels. Cedar creates powerful digital engagement by communicating with patients at the best times to collect, using their preferred channels, and messages and calls to action that resonate, which is why our clients typically see 60-70% of payments self-serviced digitally.

AVIA GUIDE
What is digital statementing?
Ability for consumers to receive their statements digitally based on their communication preferences (text, email, etc.). Ability for consumers to go paperless in their receipt of statements and to set the preferred frequency and modality.
Statement consolidation

Cedar Pay’s consolidated patient financial statement includes both professional and facility charges as well as bills for guarantors and their dependents. The unified bill is presented in a patient-centric design, translating complex medical information into straightforward language for improved patient comprehension.

AVIA GUIDE
What is statement consolidation?
Ability for guarantors to review and consolidate billing information across a household and demonstrate balance totals and charge detail. Ability to render a single balance for the guarantor with breakdown of costs.
EOB reconciliation

Cedar Pay is the only patient billing and payment solution that directly integrates with payers to simplify and streamline the patient financial experience. We build confidence in the billing process by prominently displaying payer branding next to balances to indicate that a payer has finished processing a claim, as well as that a bill and EOB matches. We also present detailed EOB information alongside bills, eliminating the need for patients to call in to customer service or log in to multiple portals.

AVIA GUIDE
What is eob reconciliation?
Ability for consumers to automatically reconcile their health system statements with their EOB information and flag the discrepancies for guarantor review.
Post-service patient payment

Cedar Pay allows patients to pay bills on their own terms through modern, personalized payment options. As a mobile-first platform, Cedar presents patients with several payment methods and options including credit card, debit card, ACH, Apple Pay, and Google Pay. The platform dynamically engages with patients in a personalized manner by incorporating relevant patient-specific payment options and/or amounts (e.g., discounts, payment plans, etc.). Additionally, Cedar Pay supports traditional payment methods such as check by mail via a provider’s lockbox and secure pay by phone via interactive voice response.

AVIA GUIDE
What is post-service patient payment?
Ability for patients to configure their payment for healthcare expenses using the method of their choosing, including multiple payment options such as IVR, credit card, HSA, PayPal, etc.
EHR integration

Integrations
Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Access +/or revenue cycle
EHR integration and relevant hardware
Required
EMRs supported
Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, Athenahealth, Self-developed
Hardware compatibility
Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)
Solution libraries
Epic ShowroomIn Epic Showroom: https://apporchard.epic.com/gallery/?id=3477
Use cases and differentiators

Use case descriptions
  • Patient billing and collections
  • Patient engagement
  • Statement consolidation
  • Customer service
  • Reporting and reconciliation
Pediatric use cases

Guarantors (i.e., parents and legal guardians) can access and manage bills on behalf of their dependents (i.e., children receiving healthcare services). 

Users
  • Patients
  • Guarantors
  • Revenue cycle leaders
  • Business office representatives (e.g. customer service; treasury)
Differentiators vs internal options

Consumer engagement is in our DNA: Cedar was founded as a consumer-oriented company and our commitment to improving the consumer-aspects of healthcare remains unwavering. We have built a team of professionals that come from the world's leading consumer companies, and incorporate this unique expertise and perspective into the development of Cedar Pay.

Industry-leading personalization for optimal patient experiences: At the core of Cedar Pay is a personalization engine that's powered by insights from millions of patient interactions as well as direct integrations with EHR and billing systems. Through a proven process rooted in expert data science and world-class user experience design, only Cedar Pay can surface the right information and interventions at the right moments along the financial journey to drive the best patient experience and payment outcomes.

Outsized results today, ongoing value into the future: Cedar Pay customers see an immediate impact to their bottom line with high patient satisfaction, and don’t have to wait for the next product release cycle to unlock additional business value. Cedar is constantly releasing new features and optimizations in Cedar Pay as well as making focused investments in innovation.

Differentiators vs competitors

Unparalleled investment in the future: Unlike other point patient billing solutions that have been acquired by larger companies and competing for resources, Cedar operates independently and is investing heavily in Cedar Pay and other products to solve a very specific problem--improving the consumer financial aspects of healthcare.

Industry-leading personalization for optimal patient experiences: At the core of Cedar Pay is a personalization engine that's powered by insights from millions of patient interactions as well as direct integrations with EHR and billing systems. Through a proven process rooted in expert data science and world-class user experience design, only Cedar Pay can surface the right information and interventions at the right moments along the financial journey to drive the best patient experience and payment outcomes.

Company information

By Cedar

Founded in 2016

414.0M total equity funding

Visit website

HELPFUL TOOLS

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Media


Images

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Videos

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Downloads

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Datasheet.pdf
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Novant Health Case Study.pdf
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Experimentation Whitepaper.pdf
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Select which hospital or health system you work at and see a personalized compatibility level.

Cedar Pay Comparisons

Cedar Pay

Cedar Pay

VS
vitalera

vitalera

Cedar Pay

Cedar Pay

VS
eORders

eORders

Cedar Pay

Cedar Pay

VS
NEW: Artera Intake & Payments

NEW: Artera Intake & Payments

Cedar Pay

Cedar Pay

VS
Flywire

Flywire

Cedar Pay

Cedar Pay

VS
Passport Authorization

Passport Authorization

Cedar Pay

Cedar Pay

VS
Intelligent Automation Managed Services

Intelligent Automation Managed Services

Cedar Pay

Cedar Pay

VS
XpertCoding

XpertCoding

Cedar Pay

Cedar Pay

VS
TQA Healthcare's Intelligent Automation

TQA Healthcare's Intelligent Automation

Cedar Pay

Cedar Pay

VS
True Access™

True Access™

Cedar Pay

Cedar Pay

VS
efficientC

efficientC

Cedar Pay

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VS
Patient Estimation

Patient Estimation

Cedar Pay

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VS
Omnichannel access and scheduling

Omnichannel access and scheduling

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Reviews


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Overall Score
5.0

1 review


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EHR Integrations

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Reviewer’s Rating
5
4
3
2
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Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility
Select EMR

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

December 1, 2023

verified

December 1, 2023

The results we’ve seen so far exceeded all expectations

I’ve been continually impressed by our partnership with Cedar–from their initial outreach to their hands-on implementation to their ongoing support. The results we’ve seen so far exceeded all expectations, and I fully expect that to continue when we improve the pre-visit experience together.

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Christine Pearson

Executive sponsor working with Cedar Pay at AnMed Health
Review Source
:
cedar.com/
Helpful(0)
Explore Related Resources
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September 16, 2022
A Buyer’s Guide to Patient Billing and Payment
Patient billing and payment are a patient’s ability to access, understand, and complete payment for healthcare services.
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November 17, 2022
Top Patient Billing and Payment Companies Report | 2023
The Top Patient Billing and Payments Companies Report is intended to provide healthcare leaders with a broad view of patient billing and payment and showcase standout companies and solutions with proven market traction. Users can view quick summaries to help them identify which solutions might meet their needs and visit AVIA Connect to access detailed profiles and verified client lists, compare solutions, and generate Match Scores to narrow their selections.
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January 6, 2023
Q&A with Dominic Foscato of Sift: A data-driven approach to financial engagement
More than ever, health systems need to adopt a data-driven approach to patient payments. Patients payments account for up to 30 percent of hospital revenues, but collecting from patients is often much harder than obtaining reimbursements from payers due to complexity, regulation, and patient means. Sift Healthcare equips health systems with an integrated data-driven toolset to drive patient financial engagement, which allows health systems to: Pre-clear patients upfront Get more patients on payment plans, earlier Execute omnichannel contact across the entirety of the patient journey, so the right patients receive the right messages through the right channels Help patients commit to meeting their financial obligations before service Utilize an integrated view of insurance-patient responsibility to present and early and accurate summary of patient responsibility and optimize account resolution
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December 14, 2023
Top Patient Billing and Payment Companies Report 2024
AVIA Marketplace's Top Patient Billing and Payment Companies Why patient billing and payment matters What leading solutions offer AVIA Marketplace’s top patient billing and payment companies
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May 20, 2024
Unlocking the true potential of healthcare RCM: How a digital front door makes all the difference
In today’s rapidly evolving healthcare landscape, optimizing revenue cycle management (RCM) in healthcare is paramount for providers aiming to maintain financial health while delivering exceptional patient care. However, traditional RCM solutions suffer from glaring inefficiencies that lead to frustrated patients and lost revenue. Enter the digital front door (DFD)—a holistic approach that enhances RCM by digitizing and centralizing various aspects of the patient journey. By streamlining everything from intake to bill pay, the DFD drives efficiency and addresses many of the shortcomings of traditional RCM along the way.
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AVIA Marketplace's Top Revenue Cycle Management (RCM) Companies Report | Fall 2024
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Digital RCM solutions are software platforms and technologies that automate and optimize the healthcare revenue cycle. These tools leverage advanced algorithms, artificial intelligence, and data analytics to streamline financial processes, improve efficiency, reduce errors, and provide actionable insights.
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