Name: Amwell
Rating: 5 (1 reviews)

Contents

AVIA Summary About Product capabilities EHR Integrations Use cases and differentiators Company information Media

Select which hospital or health system you work at and see a personalized compatibility level.

Amwell is a solution provided by Amwell which was founded in 2006. It belongs to multiple categories of digital health solutions including Digital Front Door (DFD), Virtual Health, Virtual Visits (Synchronous + Asynchronous), Behavioral Health, On-demand Behavioral Health, Improving Engagement & Self-Management, Comprehensive Perinatal Care, Health Equity, and Smart Rooms.

It has 14 verified clients.

Amwell integrates with major EMRs such as Epic, Cerner, and Meditech.

Some other resource(s) that may be helpful in learning about Amwell include: Q&A with Cara Munnis of Amwell: Navigating virtual visits with digital care delivery enablement and A buyer’s guide to conversational AI

DESCRIPTION

Amwell offers a leading digital healthcare enablement platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital healthcare will transform healthcare. The Company offers a single, comprehensive platform to support all digital healthcare needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers digital healthcare solutions for over 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives. For more information, please visit amwell.com.

FEATURED MEDIA

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St. Luke's Case Study.pdf

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CATEGORIES & SOLUTIONS

Digital Front Door (DFD)

Virtual Health

Virtual Visits (Synchronous + Asynchronous)

Synchronous Virtual Visit Tools

On-Demand Behavioral Health

Communication & Collaboration

CLIENT TYPES

Pediatric Hospitals

Academic Medical Centers

Accountable Care Organizations

Rural Hospitals

Small Medical Facilities

Large Medical Facilities

Extra Small Medical Facilities

Medium Medical Facilities

Extra Large Medical Facilities

AWARDS

Product capabilities

Access & Scheduling

The Amwell solution is fully web responsive, with multiple patient access points, thus allowing the same experience to be accessed via any device (laptops, desktops, phones, tablets, etc.). The experience does not require an app download, thereby streamlining the user journey and reducing friction/drop off. What's more, this experience can seamlessly be embedded into your own web-based or native mobile digital experience. Consumers join video visits simply by clicking on a link in an email or text message—no registration or download is required. Alternatively, the solution may be available via a native iOS or Android app if it is embedded into such an app. Amwell's real-time translation in the visit offers an improved experience for non-native speakers. Consumers may enable real-time translations and to translate other participants’ language into their preferred language in captions. Users may also select their spoken language from the list of supported languages: English, Spanish, Portuguese, French and German. If translation is enabled by another participant, a pop-up window will appear, prompting the user to select a language. Amwell is working with Globo Language Solutions and offers an Interpreter App that enables 24/7 access to ISO 9001 and ISO 17100 certified, HIPAA compliant interpreters to enhance care delivery.

AVIA GUIDE

What is access & scheduling?

Ability to provide multilingual and omni-channel options. No app download or authentication required for patients/members. Navigation and scheduling through existing channels, with provider launch from the EHR. Allow for patient link distribution to family members. Proxy support is provided.

Intake & Virtual Waiting Room

Amwell’s intake process mimics that of a brick-and-mortar practice. It begins once the consumer chooses to connect with a provider and collects conditions, medications, allergies, and vitals. Users fill out custom intake information to inform the provider of their reason for visit, medical history, preferred pharmacy, and any additional documentation they would like to share with the provider, including photos. Users quick-select discussion topics from a standard list or write in their own concerns, as well as attach photos, if applicable. In addition, our integration with RPM devices, such as Apple’s HealthKit gives providers instant access to health data through a seamless exchange. The intake process is highly configurable to support the complex use cases and workflows our partners maintain. This includes collecting medical context for the visit, a brief history, and insurance and/or payment information. Intake workflows are tailored to streamline input or be problem-focused to capture the required pertinent data. Once a consumer joins a video visit, a staff member may enter the room to engage with the participant prior to the provider’s arrival, bypassing the need for a separate virtual waiting room. This workflow enables staff to conduct prerequisite evaluations to prepare both the consumer and the provider for the visit. Staff may review intake information, use the chat tool to speak with the participant, take additional notes for the provider, update the participant on provider arrival time, or clear the consumer, letting the provider know the person is ready to be seen.

AVIA GUIDE

What is intake & virtual waiting room?

Ability to handle digital form upload & intake. Integrated symptom checking. Waiting room accessible to patients, providers, and staff. Patient/member queueing. Patient can share images or videos. Integration with connected devices for vitals collection. Patient/member contact/chatting. Content for patients to interact with in the waiting room. Notify patient when provider is ready to start visit. Tool for patient to test tech feasibility

EHR integration

Integrations

Acute care EMR, Ambulatory EMR, Patient portal, Access +/or revenue cycle, Website / public online sources

EHR integration and relevant hardware

Recommended, but not required

EMRs supported

Epic, Cerner, Meditech, Athenahealth, NextGen, eClinicalWorks, Allscripts

Hardware compatibility

Mobile / Tablet (web optimized), Desktop, Mobile / Tablet (native app)

Solution libraries

In Oracle Cloud Market: https://code.cerner.com/apps/amwell-connect-ehr

In Epic Showroom: https://apporchard.epic.com/Gallery?id=10490

Use cases and differentiators

Use case descriptions

Technology: Amwell enables providers to treat patients outside the room, online. Key features of our technology include:

Access via mobile, web, cart, kiosk and TVs
Mobile apps for providers and patients
Scheduled or on-demand visits
Integration with EHRs through a suite of APIs
Ability to white-label technology
Mobile software development kit to embed digital healthcare into your existing apps
Carts for telestroke, telepsychiatry, and other provider-to-provider consultations
Automated care programs with conversational, virtual companions for continual engagement
Automated digital mental health programs through self-guided or coached engagements

Use cases: Amwell has 16 years of experience, best practices, and practical know-how to help you establish telehealth use cases that serve your organization’s initiatives, extend your clinical assets, and bring care to your consumers and the communities you serve. We have partnered with our customer base to develop more than 175 unique use cases.The following are examples of use cases we have deployed with and for our customers.

On-demand care
Behavioral health
Digital mental health
Automated care programs
Chronic disease management
Home health
Patient triage
Workplace services
Pediatrics
School-based care
Provider-to-provider
Acute care
Language services
Maternity
Health and wellness
Pre- and post-discharge care
Scheduled visits
Clinic-based care
Care collaboration

Clinical services: Amwell's affiliated medical group:

Provides 24/7/365 care
Is board-certified and credentialed to NCQA and URAC
Offers back-up care coverage as needed
Includes physicians, nutritionists, behavioral therapists, psychologists, psychiatrist, lactation consultants, women's health specialists, and nurse practioners
Supports quality assurance, credentialing, and scheduling
Offers clinical leadership and protocols, including physician and Grand Rounds

Go to market support: Amwell works alongside our customers to support deployment and ensure success, including:

Marketing services for consumer engagement
Account management services
Technical services and integrations
Fleet management services

Pediatric use cases

More than 20 million children across the United States have inadequate access to healthcare.1 Pediatric health
systems are acutely aware of this issue, and are adopting innovative solutions to better care for their patients.
Amwell is partnered with some of the most prestigious pediatric health systems across the country on innova-
tive telehealth programs. Amwell’s telehealth platform allows these health systems to tailor workflows to meet the unique care needs of pediatric patients. Our pediatric partners are utilizing Amwell to customize care
for a range of pediatric conditions, for urgent care to psychiatry, cystic fibrosis and obesity.

Users

Healthcare providers

Payers

Employers

Government

Higher-level education

Consumers

Differentiators vs internal options

Patient state verified via geolocation
Dedicated provider support line
Elibility & copay collection
Automated reminders sent before visit
Automated patient readiness emails
Automated digital care and mental health programs

Differentiators vs competitors

Dedicated account teams with telehealth experience
Patient state verified via geolocation
Access to provider supply to load balance clinicians
Dedicated provider support line
Custom intake forms
Elibility & copay collection
Full suite of telehealth & devices
White-labeled mobile & web experiences
Patient engagement services
Grant funding support
Automated reminders sent before visit
Automated patient readiness emails
Automated digital care and mental health programs

Media

Images

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Videos

Amwell Roadshow Video.mp4

Downloads

St. Luke's Case Study.pdf

Spectrum Health Automated Care One Pager.pdf

MU Health Care Converge Case Study.pdf

https://business.amwell.com/

Select which hospital or health system you work at and see a personalized compatibility level.

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Reviews

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Overall Score

1 review

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Features

Ease of use

Customer Support

EHR Integrations

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Most Recent

November 28, 2023

verified

Virtual visits to our patients at the moment this care is needed

Converge has provided our clinics with a virtual visit platform designed for healthcare which integrates with the electronic health record for an enhanced patient and clinician experience. We are pleased to partner with Amwell to deliver virtual visits to our patients at the moment this care is needed.