Gozio Mobile Experience Platform

Avaamo's chat bot and SMS capabilities offer tools that increase our ability to reach our customers and improves the scope of our self service options for our community. This includes engaging with our customers more efficiently in phone, web, mobile and SMS channels to work across the spectrum of communication to help get people to the resources and solution they need.

Overall, Avaamo has really helped our call centers lower the volume of calls their agents have to take. The work to get to that point, and the effort required in data collection and integration was not insignificant. Like any techology product, Avaamo requires your core systems (EHR, Contact Center, etc.) to be in a good place in order to see the most value with the lowest effort. 

The Avaamo support team has been great, but they cannot help us get our house in order, so go into any implementation with that in mind. 

Avaamo provides a wide breath of capabilities supporting chat AI workflows, integrated voice workflows, and SMS-based communications. The platform is flexible yet powerful, and capable of supporting a variety of use cases.

"Epic is the hub. To be able to quickly integrate is providing a more seamless experience for our patients and breaks down part of the monotony."

Source: https://avaamo.ai/epic/

"This partnership with Avaamo, and its integration into MyChart, has been a very important step in personalizing the experience for our patients."

Source: https://avaamo.ai/epic/