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DexCare Platform
DexCare Platform
Overview
Contents
Avia Summary
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DexCare Platform is a solution provided by DexCare which was founded in 2019. It belongs to multiple categories of digital health solutions including Digital Front Door (DFD), Scheduling, Personalized Care, Customer Service, Patient Flow, Virtual Health, and Virtual Visits (Synchronous + Asynchronous).
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It has 7 verified clients.
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DexCare Platform integrates with major EMRs such as Epic, Cerner, and athena.
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Some other resource(s) that may be helpful in learning about DexCare Platform include: A Buyer’s Guide to Virtual Visits and Top Virtual Visit Companies Report | 2023
Select which hospital or health system you work at and see a personalized match score.
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About
PRODUCT ATTRIBUTES
COVID-19
Pediatric
AWARDS
CLIENTS OVERVIEW
Key Clients
Clients Your Size
USED BY
7 Organizations
Product capabilities
Access & Scheduling
Rapid loading, consumer-facing digital and mobile experiences, purpose-built to drive traffic and conversion for health system web sites. Next-generation search engine for health system digital front doors, apps, and other websites that empowers users to find care quickly and effectively via modern search capabilities and a frictionless consumer experience. Intelligently matches care options to consumers by balancing the goals of patients, clinicians, and health systems, and then features the best fit recommendations. The platform also provides multilingual and omni channel options, no app download or authentication is required, is integrated with the EHR, provides available scheduling options including virtual and other provider alternatives if preferred options is unavailable.
AVIA GUIDEWhat is access & scheduling?
Ability to provide multilingual and omni-channel options. No app download or authentication required for patients/members. Navigation and scheduling through existing channels, with provider launch from the EHR. Allow for patient link distribution to family members. Proxy support is provided.
Intake & Virtual Waiting Room
Whether by phone or video, you can provide on-demand virtual care that patients love with our white-labeled, turnkey virtual capability. Our intuitive, end-to-end virtual platform offers scalable care for patients while optimizing capacity across your clinician pool. Patients are routed based on your specific business guidelines with our proprietary intelligent matching models. Included is patient intake, waiting room, queueing, testing tech visibility, etc.
AVIA GUIDEWhat is intake & virtual waiting room?
Ability to handle digital form upload & intake. Integrated symptom checking. Waiting room accessible to patients, providers, and staff. Patient/member queueing. Patient can share images or videos. Integration with connected devices for vitals collection. Patient/member contact/chatting. Content for patients to interact with in the waiting room. Notify patient when provider is ready to start visit. Tool for patient to test tech feasibility
Virtual Encounter
Can use DexCare's white label virtual capability or connect with your existing virtual platform to serve up slots to patients and help them book appointments.
AVIA GUIDEWhat is virtual encounter?
Ability to provide high-resiliency, high-latency video with ability to toggle to phone/audio and support for multi-party video. Patient education that can be annotated. Enable a consumer to alternate between modalities (text/chat/in-app messaging/secure portal). Asynchronous interview (including integrated symptom checking/virtual triage). Ability to “step up” to video visit or in person care if needed. Integration with connected devices, support for file sharing, screen sharing, and group chat. Notification for patients when provider has responded and vice versa. Ability to obtain patient feedback post encounter
Flexible Staffing
Intelligent navigation guides patients to providers based on patient preferences, location, condition, provider availability, health system capacity, preferred modality, etc..
AVIA GUIDEWhat is flexible staffing?
Ability to guide to relevant providers based on coverage. Queuing to meet SLAs for 3rd party providers. Analytics on provider utilization/ productivity. Flex staffing based on supply and demand. Provider pooling to fill underutilized capacity.
Analytics
Analytics experts work with your team to develop insightful dashboards with rich, informative analytics such as visit data, clickstream analytics, clinician performance metrics, and patient experience ratings. Your team has a command center at their fingertips to gauge performance and help your organization improve patient acquisition and align system capacity with patient demand.
AVIA GUIDEWhat is analytics?
Ability to provide robust analytics such as provider utilization/productivity, average time per visit, most commonly treated conditions, resolution vs. escalations, volume by day and time, and patient feedback / where patient would have gone.
EHR integration
Integrations: | Acute care EMR, Ambulatory EMR, Ancillary EMR, Website / public online sources, Other |
EMR Integration & Relevant Hardware: | Recommended, but not required |
EMRs Supported: | Epic, Cerner, athena |
Hardware Compatibility: | None provided |
Description
Incubated at Providence, one of the nation’s largest health systems, DexCare is a data-driven intelligence company focused on making access to healthcare better for everyone. DexCare’s core offering is a software platform, provided exclusively to health systems, that orchestrates digital demand and health system capacity across all lines of care.
The platform attracts high-value, commercially-insured consumers by providing a highly discoverable, fully-digitized and unified experience while amplifying health systems’ existing EMR, caregiver and brand investments. The uniqueness of DexCare lies within its intelligent navigation and load balancing across providers, settings, modalities and service lines. DexCare’s data-driven engine allocates, flexes and optimizes resources to best meet both consumer demand and health system business goals.
DexCare powers the digital engine of leading health systems across the U.S., including Kaiser, Houston Methodist, Mass General Brigham and others. DexCare-powered digital experiences attract 30% more new patients, 85% of whom are commercially insured, capture 8x downstream revenue, generate over 20% per patient encounter in cost savings, and deliver net promoter satisfaction greater than 90%.
Use cases
Description
New consumers, existing consumers, medical staff at clinics (medical assistants, nurse practitioners, physician assistants and doctors)
COVID-19 use cases:
Can ask screener questions when self-scheduling. Also enables on demand care that scales up or down.
Pediatric use cases:
Routes to available pediatrics appointments, enables an individual to schedule for their child and enables virtual pediatrics visit.
Users:
New consumers, existing consumers, medical staff at clinics (medical assistants, nurse practitioners, physician assistants and doctors), scheduling administrators, and digital marketing and patient experience teams.
Differentiators
Differentiators vs EHR Functionality:
End-to-end online/mobile booking, virutal care and at-home transactional platform that supports an access & convenience business model. The platform is built as a consumer-facing technology that is built on modern technology and designed for a 10x better consumer experience. Because it sits above the EMR application, the platform has an integration & service layer which connects the transactional components of the same-day platform with the EMR providing continuity of care.
Differentiators vs Competitors:
DexCare makes care options much more discoverable to consumers anywhere they are online. The platform intelligently guides consumers to the safest and best care options, and then connects the resources, people, and facilities, offered by the health system to patients in a way that automatically allocates those resources when and where they’re most productive.
It guides patients to care options meeting their criteria and books their in-person or virtual appointments in real time. The capacity optimization also generates significant growth and efficiencies for health systems with results such as: a 40% increase in physician capacity through smarter appointment scheduling; a net 30% increase in new patients, the majority of whom are commercially insured; and a resulting eightfold increase in downstream revenue.
Select which hospital or health system you work at and see a personalized match score.
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