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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

Imagine the impact if you had the time to call every patient every day to let them know what to expect, know and do. Care teams would have real-time visibility into risk status and patients would have a superior outcome and experience. 


With Get Well's award-winning Transitions of Care programs, care teams can engage all patients across their care journey through automated virtual check-ins. By sending the right information at the right time, our digital care management program identifies patients in real time who need help. Care teams are able to reach more patients and proactively intervene before costs and complications escalate, and patients feel like their care team is with them every step of the way, including points of discharge as well as in preparation for surgeries or procedures.

  • Focus care teams on the right patient at the right time from point of diagnosis to point of discharge.
  • Automatically deliver precision nudges for each patient, including personalized care plans.
  • Remotely monitor patients without the use of devices and receive actionable data that provides a real-time window into the patient and their risk of readmission.
  • Reach more patients without adding staff and allow teams to manage by exception 
  • Increase revenue and reimbursement payments 
  • Drive positive patient satisfaction reviews and ratings 
  • Grow patient panels and prevent leakage by navigating patients to appropriate follow-up care following ED or Inpatient discharge.

Learn how Lifebridge Health achieved 43% reduction in Orthopedic readmissions and 169% boost in Google Star Ratings with Get Well Guided Care: https://www.getwellnetwork.com/resource/lifebridge-health-guided-care/

About Get Well:

Get Well delivers high-touch and high-tech consumer-centered experiences that build lifelong loyalty while increasing patient engagement, improving outcomes, and growing market share. Get Well seamlessly blends innovative technology and personal interaction to touch every part of the healthcare consumer journey -- in the community, at the point of care and beyond.

Get Well’s 360 Platform is the consumer digital platform for a new era and includes programs aimed at solving the most pressing issues facing healthcare systems:

  1. Patient Reactivation and Care Gap Closure: Targeted outreach aimed at (re)activation of dormant patients, care gap closure, and value-based care (VBC) initiatives utilizing customized campaigns at scale to reactivate and reattach patients.
  2. Health Equity: Augmented staff combined with tech-enabled care that closes health and social gaps within your communities through SDOH screening and navigation to appropriate resources. Get Well also offers Maternal Health Equity and Youth Mental Health solutions for ACOs, payers, and IDNs.
  3. Point of Care Engagement: Multimodal smart room technology that improves communication, engagement, and outcomes for patients, families and care teams. Includes interactive patient care (IPC), digital patient, staff, and unit rounding, and digital white board and door board signage.
  4. ED Interactive Experience: A no-download, no-account-required interface that provides smart-triage, expectations setting & management, and entertainment to distract and de-escalate ED patients. Solution is launched on patients’ devices and enables medication fulfillment, pulse surveying, and patient retention.
  5. Guided Care: 300+ digital care plans that navigate patients through pre and post discharge pathways that utilizes AI-enabled virtual monitoring, automated clinical workflows, symptom surveys and patient check-ins. Our discharge and procedural programs also offer augmented care navigators providing disease specific outreach and navigation to in-network providers and services.

Leading healthcare organizations continue to partner with Get Well for the following reasons:

1) Digital consumerism at our core: Get Well has invested over $50M to build a first of its kind digital health platform for consumer-centered experiences. Our team comes from digital consumer-first companies such as Marriott, Apple and Airbnb, and leverages this experience to reimagine the healthcare consumer journey.

2) Comprehensive, all-in-one platform: Our platform-first approach allows us to drive rapid innovation and efficiently meet the needs of healthcare organizations today – not down the road. We enable a more streamlined digital experience across the healthcare consumer journey, eliminating the need for costly point solutions.

3) Clinical expertise and training: With a renewed investment in learning resources and user support, we make it even easier for care teams to engage consumers in their healthcare journey, streamline their workflow, improve communication and achieve outcomes.

4) Unmatched interoperability and security: Get Well holds the top 1% of security designations in the world and has set up nearly 500 integrations with various partners to make our platform highly integrated and interoperable.

Learn how Adventist Health realizes $120M in patient revenue with Get Well: https://www.getwellnetwork.com/resource/adventist-health-case-study/

Product Description:

Through its comprehensive integration of diverse data sources - including EHR, RPM and patient-generated insights - the Medical Brain has a complete understanding of the patient’s medical history and knowledge of the current situation in real-time. With this complete, whole-person understanding, the Medical Brain proactively identifies emerging health risks, care gaps, delays, and errors. 

The Medical Brain is being used by provider groups, health systems, ACOs to help providers manage patients on their behalf so they can succeed with value-based care. Brain contacts providers and orchestrates care. This patient-first, real-time approach helps patients control chronic disease, reduce hospital days, while increasing provider productivity by 92% by eliminating patient communication and follow-up tasks from provider and office staff.  

The Medical Brain is being used by provider groups, health systems, ACOs to help providers manage patients on their behalf so they can succeed with value-based care.

About healthPrecision / Medical Brain:

Medical Brain is an AI-powered clinical assistant designed to enhance healthcare for both patients and providers. For patients, it offers personalized care by monitoring vital signs, providing health insights, and simplifying the management of appointments, medications, and follow-ups. This ensures proactive care and empowers patients to make informed health decisions. For providers, Medical Brain delivers real-time, data-driven insights to support accurate clinical decisions, streamlines communication within care teams, and automates administrative tasks, allowing more time for direct patient care and improving overall healthcare efficiency.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

GetWell Loop utilizes Patient Reported Outcomes & Measures (PROMs) to inform the care teams of worsening or escalating issues that require clinical outreach/guidance and provide a secure messaging platform to communicate with patients.

Through the use of check-ins, surveys and PROMs, GetWell Loop helps care teams outreach and triage patients to the right level of care based on their responses.

Yes

We have a library of over 300 Care Plans

Yes

Yes, through a detailed implementation, training and onboarding process, Get Well ensures care teams are well versed with the technology platform prior to launch.

Loop providers patient education in consumable amounts to ensure patients understand the teaching and have a platform for follow-up questions if needed.

Yes.

Yes and can integrate back to the EHR.

Yes

Medical Brain possesses a sophisticated level of contextual understanding, built on a complete set of patient data from a variety of sources including both free text and structured notes from health system and provider EMRs, as well as feeds from clinical systems and RPM devices. In addition, the Medical Brain communicates with patients proactively and on-demand, capturing information about their current situation and conducts a clinical interview to capture the complete, holistic picture. With this multilateration approach, the Medical Brain understands the patient’s medical situation contextually and provides personalized, high precision clinical decisions in real-time.

Medical Brain seamlessly integrates with Electronic Health Records (EHR), including hospital and provider-based systems, as well as specialty systems and digital devices such as RPM. This integration streamlines data acquisition and analysis, and provider workflow, allowing for the efficient, timely and accurate use of historical and real-time patient data. With complete knowledge of the patient’s health condition, the Medical Brain delivers high-precision clinical insights to patients and providers for timely corrective action. Provider workflow is streamlined and interactions are recorded in the EHR and accessible to healthcare providers, thereby improving continuity of care.

Medical Brain rigorously protects patient privacy and adheres to HIPAA and other regulatory standards. It employs state-of-the-art encryption for data storage and transfer, conducts systematic security audits, and enforces strict access controls, ensuring that only authorized individuals have access to sensitive patient information.

Medical Brain engages users through naturalistic interactions, using advanced natural language processing technologies to understand and generate responses that mimic human conversation. This approach helps put patients at ease, simulating an interaction with a healthcare professional and improving overall user satisfaction and engagement.

Medical Brain is designed to handle a large volume of patients and growing volume of interactions to address large-scale population requirements. It supports scalability through robust cloud infrastructure and efficient data management, capable of maintaining high performance levels even as the number of users and the volume of data expand across various regions and healthcare settings. Our team of dedicated clinical professionals have streamlined implementation to enable rapid deployments which scale easily for providers and health systems.

Medical Brain keeps pace with the rapid advances in clinical care and in AI and healthcare technology. As new use cases are required, the Medical Brain team develops new clinical modules with evidence-based protocols and updates the clinical repository with the latest updates, including provider inputs, research, and evolving healthcare practices. This adaptability ensures that Medical Brain remains at the cutting edge of technology, capable of offering the most current and effective solutions in healthcare AI.

With bidirectional communication, Medical Brain facilitates synchronous and asynchronous interactions between patients and care teams 24/7. Patients can receive immediate support through the platform, whether it’s via messaging, video, or audio calls. This capability ensures continuous access to care, helping patients manage their health proactively, with the care team receiving notifications about any significant health changes.

Medical Brain provides extensive operational support for both patients and care teams. This includes logistics management, staff training, patient onboarding, and ongoing technical support. The platform aims to enhance clinician experiences by reducing friction in workflows, preventing burnout, and ensuring patients are supported throughout their care journey. Medical Brain’s comprehensive approach not only improves patient outcomes but also simplifies care delivery for providers, making it an invaluable tool in modern healthcare settings.

Medical Brain enables individuals to share real-time biometric and health data with their care teams from outside the hospital or clinic. This is done through digital technologies, such as wearables and mobile devices, that continuously monitor health metrics (e.g., heart rate, blood pressure, glucose levels). The platform allows care teams to monitor patient data remotely and adjust care as needed, empowering proactive and continuous care beyond in-person visits.

Medical Brain uses advanced analytics to identify patients at risk of worsening conditions or potential hospitalization. By analyzing incoming patient data in real-time, the platform recognizes patterns indicative of deteriorating health, flagging patients for timely intervention. This predictive capability supports early detection of issues, reducing the likelihood of critical events like emergency room visits or hospitalizations.

Use Cases

Description:

GetWell Loop has a library of 300+ clinically-validated digital care plans covering both procedural episodes and chronic conditions.


Content by Service Line

 

  • Post-Discharge (General and ED)
  • Orthopedic Surgery
  • Orthopedic Non-surgical
  • Women’s Services and Obstetrics
  • Care Management / Pop Health
  • Spine
  • Cardiology
  • Bariatrics
  • Pediatrics
  • Behavioral Health
  • General Surgery
  • Colorectal Surgery
  • Urology
  • ENT
  • Interventional Radiology
  • Ophthalmology
  • Plastics
  • Neurosurgery
  • COVID-19
  • Oncology 
Pediatric use cases:

We have the following pediatric-specific care plans available:

  • Pediatric/Parent perioperative
  • Tonsillectomy with or without adenoidectomy
  • Bilateral myringotomy with tube placement 
  • Pediatric colonoscopy
  • Pediatric upper endoscopy (EGD)
  • Pediatric gastrostomy (G-tube)
  • Pediatric emergency department discharge
  • Pediatric general discharge
  • Pediatric asthma management
  • Pediatric Type 1 Diabetes
  • Pediatric coronavirus (COVID-19)
  • Pediatric post-op appendectomy
  • Pediatric RSV
  • Pediatric bronchiolitis
  • Comirnaty (Pfizer) Initial Dose - Pediatric Vaccine  
  • Comirnaty (Pfizer) Second Dose - Pediatric Vaccine  
Users:

Get Well supports 7 of the top 10 pediatric hospitals

Description:

The Medical Brain’s Patient-Centric Clinical Decision Support combined with Real-Time Care Orchestration identifies risks in real-time and guides immediate corrective action for best outcomes.

1. The Medical Brain® Diabetes module offers evidence-based guidance for the full spectrum of diabetes and related conditions, focused on establishing and maintaining excellent diabetic control with medical management and lifestyle modifications. The Medical Brain is in constant contact with diabetic patients helping them to manage the minute-to-minute intricacies of their condition aiming for their target HgbA1c goals. Diabetes is a condition with multiple co-morbidities and the Medical Brain uses evidence-based guidelines to manage those co-morbidities together to get the best outcomes. As an example, Hypertension can cause blood sugars to rise and both conditions need to be controlled together. As a result, the Medical Brain controls hard to control diabetics with real-time information including well-coordinated trend data for decision-making.  

2. The Medical Brain’s Renal Care Module spans conditions ranging from mild to end-stage renal failure and provide evidence-based guidance on renal specific conditions as well as the related co-morbidities such as diabetes and hypertension. This multi-lateral patient view allows the Medical Brain to guide guides physicians and their patients to maintain an optimal clinical steady state and minimize renal failure progression while driving the best outcomes in cost and quality performance.

3. Medical Brain’s health failure module covers the full spectrum of heart failure conditions from pre-clinical (asymptomatic, Stage B HF) through Stage D heart failures. The module includes evidence-based guidelines and best practices, so patients, cardiologists, and PCPs stay aligned with the goal of maintaining the most stable clinical state. Medical Brain detects risks and facilitates the right intervention by the right provider when adjustments in care are needed.

4. The Hypertension module helps patients gain and maintain control over hypertension with this clinical module incorporating best practices from leading medical experts. The Hypertension Module also includes coordination with other related chronic conditions and delivers trend analyses to patients and providers to manage hypertension 24/7. Medical Brain® directly connects patients and providers for effective care without gaps, miscommunications, or delays.

5. The Medical Brain covers the full spectrum of cardiac arrhythmias, including premature atrial contractions, supraventricular tachycardia or paroxysmal SVT, sick sinus syndrome, atrial fibrillation, and others. The Medical Brain includes evidence-based guidelines and best practices for treating arrhythmias and facilitates the right intervention by providers to achieve a well-controlled, appropriately monitored, and effectively managed clinical situation.

6. This module covers the full spectrum of valvular heart diseases, including aortic stenosis and mitral regurgitation. The Medical Brain® Valvular Disease Module includes evidence-based guidelines and best practices for treating valvular heart disease and related conditions. With coordinated, proactive care, patients can experience a better quality of life without incurring unnecessary spending. 

7. Hyperlipidemia is an important module because it influences many chronic conditions. The Medical Brain guides providers and patients in achieving the optimal lipid profile through lifestyle modifications and appropriate medications. This module includes the full spectrum of hyperlipidemia and related conditions to facilitate medical management and drive better outcomes.  

8. The Orthopedics module addresses a range of both surgical and medical orthopedic conditions. The Module is tailored to evidence-based practices for pre-op patient management including chronic conditions, through the post-op recovery phase including return to functionality and prevention of infections. The Module includes best practices and guidelines from leading Orthopedics organizations.  

9. The Obstetrics module includes evidence-based guidelines and best practices that cover a range of normal through high-risk pregnancies with a focus on assuring accuracy and reducing risk and error to improve patient safety in OB. Clinical guidelines are applied throughout the OB continuum including prenatal, intrapartum and the postpartum periods.  

The OB module and the AI clinical decision support system is tailored to reduce adverse events and prevent OB risk and systems related gaps and delays in care which place women at risk.  

10. The Medical Brain includes evidence-based guidelines, best practices, and protocols for COPD, ranging across the full spectrum of severity. Complex pulmonary conditions such as COPD, exist with co-morbidities including hypertension, cardiac disease and diabetes, and the COPD module coordinates across the full spectrum.

11. This module covers the full spectrum of infectious diseases across outpatient and inpatient settings, including from sepsis and septic shock. This module applies to patients with emerging infectious such as post-surgical signs of infection all the way through septic shock.  

12. The radiology module covers evidence-based guidelines and best practices for selecting the appropriate imaging and radiology studies for each specific case. With Medical Brain, providers can optimize utilization based on the current appropriate use criteria and drive the best outcomes in cost and quality performance through real-time precision.

13. The Medical Brain offers evidence-based guidelines and best practices in lifestyle modifications for multiple conditions and diseases, assisting each person in maintaining the best preventive measures to avoid diseases and disease exacerbations while maximizing their quality of life. This is particularly important for chronic disease management which is influenced by medical as well as social conditions and determinants.  

Pediatric use cases:

None provided

Users:

Diabetes Patients 

Renal Patients 

Heart Failure Patients 

Hypertension Patients 

Arrhythmia Patients 

Valvular Heart Disease Patients 

Hyperlipidemia Patients 

Orthopedic Patients 

Obstetric Patients 

COPD Patients 

Infectious Disease Patients 

Radiology Patients 

Lifestyle Modification Patients 

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle, Credentialing, Website / public online sources

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, athena, Meditech, Allscripts, NextGen, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle, Credentialing, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed, Would prefer not to disclose, Point Click Care

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

Get Well Loop has close to 15 years of experience in this space with dozens of published case studies and peer reviewed studies documenting our partners' success across patient satisfaction, outcomes improvement, lower total cost of care, and increased staff efficiency. Below are some representative examples:

  • Increase Patient Loyalty & Market Share - 93% of GetWell Loop patients are extremely likely to recommend their physicians. 

  • Elevate Outcomes and Regulatory Compliance - GetWell Loop has been proven to reduce readmissions by 45%, complications by 54% as well as improve patient comprehension by 45%. GetWell Loop patients are also 15% more likely to be discharged to home. GetWell Loop also captures and reports Patient Reported Outcome Measures. PROMs collection rates for GetWell Loop clients are 76% with no additional work from the care teams.

  • Optimize Care Team Efficiency - By providing a real time look at patient recovery and risk, GetWell Loop helps care team members reach the right patients and the right time reducing call volume and unnecessary office visits and increasing the number of patients that the care team can reach without adding additional staff. 84% of GetWell Loop patients report that GetWell Loop helped them avoid unnecessary phone calls or office visits.

  • Extensive Content Library of 300+ clinically validated care plans - One of the greatest challenges in digital engagement is determining what information to send a patient, when to send it, and in what format it should be received to ensure comprehension and drive compliance. 


Compared to other solutions where clients have to build care plans or interactions from scratch, Get Well Loop provides an evidence-based library of 300+ highly personalized digital care plans that were designed to drive engagement and outcomes. A care plan consists of education, reminders, assessments, and tasks broken down into daily bite sized chunks and delivered to the patient automatically over a schedule of weeks or months. Our library includes episodic specific procedural and acute-on-chronic care plans as well as general discharge care plans. Each care plan is written in a highly empathetic way and serves as a continuous virtual presence with patients on their roads to recovery. GetWell Loop anticipates commonly asked questions and answers them through insightful instruction, reducing calls and frustrating hold times for patients.


Content Customization


GetWell Loop content can be adjusted to accommodate varying physician practice patterns or preferences. We work with organizations to determine appropriate levels of standardization and use episodic specific surveys to gather information from the physicians on their practice patterns. That data is then used in combination with current discharge instructions to identify variance and support you in making decisions on specific care plan customizations. At the enterprise level, our content/care pathways can be customized by facility, practice, care setting, and physician. The care plans are further customized automatically for each patient using patient’s medical history. GetWell Loop enables communication in a scalable and engaging way without compromising the voice of the provider.



Interoperability

Extensive integration experience

Get Well has years of experience integrating with all major HIT systems that reduces implementation time and burden for hospital IS departments. Our deep integration expertise ensures that our technology is fully embedded and communicating with your core health IT platforms to pull critical information, document information, and maintain current workflows.


IDeep integration with the EHR

GetWell Loop recognizes physicians and practice staff have large panels of patients to treat with limited time. Providing integration into a longitudinal patient record means clinical decisions and care plan adjustments can be made without having to manage several inboxes or dashboards. GetWell Loop has developed a clinician SMART app for Epic and Cerner which allows clinicians to access the Get Well Loop clinician dashboard and communication tools from directly within Epic or Cerner.


Additionally, GetWell Loop provides the option for portal integration allowing patients to access to Loop within EHR or custom patient portal, without need for additional login.


Configurability

It is important to meet organizations where they are with resources, previous technology investments, and workflow, so our team has built the tool in a way that allows for customization throughout. There are configurability options related to, integration, content, branding, triage methodology, bidirectional communication, alerting, and workflow. For each organization that we partner with, our goal is to understand your current resources and how we can best fit in. 

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:

The Medical Brain, an AI-powered digital clinical assistant, offers significant enhancements over a typical Electronic Health Record (EHR) system found in provider offices. Unlike traditional EHRs, which primarily serve as structured data repositories with limited capabilities for interpreting free-text entries, the Medical Brain seamlessly integrates and interprets both structured and unstructured data from various sources. This capability ensures a comprehensive view of a patient's health that is dynamically updated through interactions with patients and providers in natural language. Furthermore, the Medical Brain's advanced decision support algorithms provide recommendations with 98% accuracy, based on a holistic analysis of patient data, thereby facilitating more informed clinical decisions. By layering on top of existing EHR systems, the Medical Brain not only enhances data utility and clinical workflow but also actively contributes to the medical records it accesses, reducing the likelihood of errors and omissions and greatly improving the efficiency and effectiveness of healthcare delivery.

Differentiators vs Competitors:

The Medical Brain differentiates itself from competitors in the digital healthcare space by offering a comprehensive, all-in-one solution that integrates care coordination, EHR interoperability, symptom analysis, and RPM. While competitors may offer one or a few of these features, Medical Brain excels by incorporating all these functionalities into a single platform, enhancing both provider efficiency and patient outcomes. Its capability to engage in dialogues with both providers and patients sets it apart, making it a truly holistic approach to patient care. This dual communication capability allows Medical Brain to gather and utilize a wider range of patient data, leading to highly accurate health assessments and personalized care plans.

Moreover, Medical Brain significantly reduces the administrative burden on healthcare providers, having reduced follow-up administrative tasks by 92%, thereby allowing providers more time to focus on direct patient care. The system’s decision-making support boasts a 98% accuracy rate, which is notably superior to that of any competitor. This high level of precision and efficiency in Medical Brain’s operations not only streamlines workflows but also ensures that clinical decisions are both timely and reliable. By serving as a platform that effectively communicates with and benefits both providers and patients, Medical Brain goes beyond traditional digital assistants and positions itself as a crucial component in modern healthcare ecosystems, driving improvements in healthcare delivery and patient satisfaction.

Health Equity

Keywords

Images

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Videos

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Downloads

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Get_Well_Module_360_Guided_Care_1_Pager (1).pdf
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American Journal of Obstetrics & Gynecology - An AI based Clinical Decision Support Application Reduces the Rate of Adverse Clinical Events

Alternatives

Company Details

Founded in 1999

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