DispatchHealth- ED Level Care @Home (Acute Care)

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AVIA Summary About EHR Integrations Use cases and differentiators Company information Media

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DispatchHealth- ED Level Care @Home (Acute Care) is a solution provided by DispatchHealth: High-Acuity Care @Home which was founded in 2013. It belongs to multiple categories of digital health solutions including ED-based Mental Health Interventions, ED-based SUD Interventions, Hospital at Home, Home Health, Care Transitions, and Discharge Planning.

It has 16 verified clients.

DispatchHealth- ED Level Care @Home (Acute Care) integrates with major EMRs such as Epic, Cerner, and athena.

Some other resource(s) that may be helpful in learning about DispatchHealth- ED Level Care @Home (Acute Care) include: Mytonomy guide: Selecting a Modern Enterprise Patient Education Solution

DESCRIPTION

DispatchHealth offers a variety of services to help our partners:

On-demand ED Substitution – Increase Access and Reduce ED Utilization with 60-70% of ED capabilities via ER-trained providers capable of laboratory testing, IV medication administration, procedures , diagnostics & much more.

This service helps provide support for all other programs and is the 'base service' that operates in our 50+ markets across the country. Here are the other services Dispatch provides which are further outlined in the portal:

Post-Acute Care at Home Services

- ED-To-Home - Reduce Observations & Improve ED Bounce Backs with scheduled in-home visits 24-48 hrs post discharge from the ED, by trained providers who can provide medical intervention if needed

- Hospital-To-Home (IP) - Reduce Readmissions & Improve LOS/Throughput with scheduled in-home visits 24-72 hrs post discharge from inpatient setting

Hospital Substitution

- Create "Virtual Bed” Revenue & Inpatient Capacity by a hospital trained providers with capabilities to support complex medical and post-surgical inpatients 24/7 monitoring, support, and coordination of patients in the home who meet inpatient admission criteria

SNF Substitution

- Improve LOS/Throughput for High Risk DRGs with SNF level care at home from high readmit DRG's, by hospital trained providers

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CATEGORIES & SOLUTIONS

ED-based Mental Health Interventions

ED-based SUD Interventions

Hospital at Home

ED Triage

Hospital at Home Platforms

Post-Acute Management and Insights

CLIENT TYPES

Pediatric Hospitals

Academic Medical Centers

Accountable Care Organizations

Rural Hospitals

Small Medical Facilities

Large Medical Facilities

Extra Small Medical Facilities

Medium Medical Facilities

Extra Large Medical Facilities

EHR integration

Integrations

Acute care EMR, Ambulatory EMR, Ancillary EMR, Pop health platform, Home health, Community based organizations

EHR integration and relevant hardware

Use case dependent

EMRs supported

Epic, Cerner, athena

Hardware compatibility

Not applicable

Use cases and differentiators

Use case descriptions

Introduction & Presentation

Meet Sharon, a 68-year-old female who called her PCP to report a 10-pound weight gain over the past

three days, in addition to being more fatigued than normal. The patient’s nursing care manager at the

PCP office called DispatchHealth to request an in-home visit.

The power of DispatchHealth

History: Patient had an electrical cardioversion 6 days prior, anemia, cardiac arrhythmia, CHF,

hypothyroidism, kidney failure, obesity.

Physical exam: Abdomen distended with no tenderness or guarding, bilateral lower extremity edema

3/6, systolic heart murmur 2/6.

On-site labs: Chem 8 on-site findings of low hemoglobin levels, normal electrolytes, normal EKG.

Medication reconciliation: Furosemide administered on site and prescription ordered.

SDOH assessment: No urgent concerns identified.

Education: Extensive disease specific education and the importance of following up with PCP for anemia.

Care coordination: Discussed care plan and shared encounter summary with PCP.

Outcome: Sharon was able to avoid being transported to the ER which would have resulted in expensive medical costs and the challenges of transitional care.

Pediatric use cases

Yes. We are able to treat patients ages 3+ Months and older.

Users

Patients ages 3+ Months and older

Differentiators vs internal options

None provided

Differentiators vs competitors

Scalability - With over 500+ care teams operating in 50 markets, DispatchHealth has the proven ability to scale to meet the demands of each market and those of our health system partners to help with capacity constraints and on-demand needs.

Patient Experience - With an Average NPS of 95 across all markets, Dispatch is becomes a valuable care extension of our health system partners

Experience - DispatchHealth is the largest provider of high-acuity in-home care in the United States, with 1 million patient visits, 300M covered lives and dozens of health system partnerships.