DispatchHealth offers a variety of services to help our partners:

On-demand ED Substitution – Increase Access and Reduce ED Utilization with 60-70% of ED capabilities via ER-trained providers capable of laboratory testing, IV medication administration, procedures , diagnostics & much more.

This service helps provide support for all other programs and is the 'base service' that operates in our 50+ markets across the country. Here are the other services Dispatch provides which are further outlined in the portal:

Post-Acute Care at Home Services

- ED-To-Home - Reduce Observations & Improve ED Bounce Backs with scheduled in-home visits 24-48 hrs post discharge from the ED, by trained providers who can provide medical intervention if needed

- Hospital-To-Home (IP) - Reduce Readmissions & Improve LOS/Throughput with scheduled in-home visits 24-72 hrs post discharge from inpatient setting

Hospital Substitution 

- Create "Virtual Bed” Revenue & Inpatient Capacity by a hospital trained providers with capabilities to support complex medical and post-surgical inpatients 24/7 monitoring, support, and coordination of patients in the home who meet inpatient admission criteria

SNF Substitution

- Improve LOS/Throughput for High Risk DRGs with SNF level care at home from high readmit DRG's, by hospital trained providers

DispatchHealth delivers care across the healthcare continuum to keep patients healthy at 

home—from caring for the highest acuity patients with urgent or hospital level needs to supporting transitions of care and ongoing management of chronic conditions—we believe home is where your health is.

DispatchHealth was founded in 2013 to create an integrated, convenient, high touch, care delivery solution that extends the capabilities of a patient’s care team and provides definitive, quality care in the home while decreasing costs. Currently, DispatchHealth serves patients in markets across the US and is poised for continued rapid growth to meet consumer demand.

Partnering with DispatchHealth puts the power of a complete system of in-home care at your fingertips, ready to deploy where and when you want it.

DispatchHealth works closely with health systems, payers, providers, and others to deliver care in the home to help address capacity constraints at brick and mortar facilities, as well reducing medical costs in at-risk/VBC populations through ED, Inpatient, 911 and Observation diversions.

Medical teams are available during the day and also on weekends, evenings and holidays, and can be requested via online, over the phone, or through care coordination referral. DispatchHealth is contracted with most major insurance companies and accepts Medicare and Medicaid.

To learn more about how DispatchHealth can help your health system reduce the total cost of care, improve clinical outcomes, and delight patients by moving high-acuity care into the home visit: https://www.dispatchhealth.com/partners/

Imagine the impact if you had the time to call every patient every day to let them know what to expect, know and do. Care teams would have real-time visibility into risk status and patients would have a superior outcome and experience. 

With Get Well's award-winning Transitions of Care programs, care teams can engage all patients across their care journey through automated virtual check-ins. By sending the right information at the right time, our digital care management program identifies patients in real time who need help. Care teams are able to reach more patients and proactively intervene before costs and complications escalate, and patients feel like their care team is with them every step of the way, including points of discharge as well as in preparation for surgeries or procedures.

• Focus care teams on the right patient at the right time from point of diagnosis to point of discharge.
• Automatically deliver precision nudges for each patient, including personalized care plans.
• Remotely monitor patients without the use of devices and receive actionable data that provides a real-time window into the patient and their risk of readmission.
• Reach more patients without adding staff and allow teams to manage by exception 
• Increase revenue and reimbursement payments 
• Drive positive patient satisfaction reviews and ratings 
• Grow patient panels and prevent leakage by navigating patients to appropriate follow-up care following ED or Inpatient discharge.

Learn how Lifebridge Health achieved 43% reduction in Orthopedic readmissions and 169% boost in Google Star Ratings with Get Well Guided Care: https://www.getwellnetwork.com/resource/lifebridge-health-guided-care/

Get Well delivers high-touch and high-tech consumer-centered experiences that build lifelong loyalty while increasing patient engagement, improving outcomes, and growing market share. Get Well seamlessly blends innovative technology and personal interaction to touch every part of the healthcare consumer journey -- in the community, at the point of care and beyond.

Get Well’s 360 Platform is the consumer digital platform for a new era and includes programs aimed at solving the most pressing issues facing healthcare systems:

1. Patient Reactivation and Care Gap Closure: Targeted outreach aimed at (re)activation of dormant patients, care gap closure, and value-based care (VBC) initiatives utilizing customized campaigns at scale to reactivate and reattach patients.
2. Health Equity: Augmented staff combined with tech-enabled care that closes health and social gaps within your communities through SDOH screening and navigation to appropriate resources. Get Well also offers Maternal Health Equity and Youth Mental Health solutions for ACOs, payers, and IDNs.
3. Point of Care Engagement: Multimodal smart room technology that improves communication, engagement, and outcomes for patients, families and care teams. Includes interactive patient care (IPC), digital patient, staff, and unit rounding, and digital white board and door board signage.
4. ED Interactive Experience: A no-download, no-account-required interface that provides smart-triage, expectations setting & management, and entertainment to distract and de-escalate ED patients. Solution is launched on patients’ devices and enables medication fulfillment, pulse surveying, and patient retention.
5. Guided Care: 300+ digital care plans that navigate patients through pre and post discharge pathways that utilizes AI-enabled virtual monitoring, automated clinical workflows, symptom surveys and patient check-ins. Our discharge and procedural programs also offer augmented care navigators providing disease specific outreach and navigation to in-network providers and services.

Leading healthcare organizations continue to partner with Get Well for the following reasons:

1) Digital consumerism at our core: Get Well has invested over $50M to build a first of its kind digital health platform for consumer-centered experiences. Our team comes from digital consumer-first companies such as Marriott, Apple and Airbnb, and leverages this experience to reimagine the healthcare consumer journey.

2) Comprehensive, all-in-one platform: Our platform-first approach allows us to drive rapid innovation and efficiently meet the needs of healthcare organizations today – not down the road. We enable a more streamlined digital experience across the healthcare consumer journey, eliminating the need for costly point solutions.

3) Clinical expertise and training: With a renewed investment in learning resources and user support, we make it even easier for care teams to engage consumers in their healthcare journey, streamline their workflow, improve communication and achieve outcomes.

4) Unmatched interoperability and security: Get Well holds the top 1% of security designations in the world and has set up nearly 500 integrations with various partners to make our platform highly integrated and interoperable.

Learn how Adventist Health realizes $120M in patient revenue with Get Well: https://www.getwellnetwork.com/resource/adventist-health-case-study/

Scalability - With over 500+ care teams operating in 50 markets, DispatchHealth has the proven ability to scale to meet the demands of each market and those of our health system partners to help with capacity constraints and on-demand needs.

Patient Experience - With an Average NPS of 95 across all markets, Dispatch is becomes a valuable care extension of our health system partners

Experience - DispatchHealth is the largest provider of high-acuity in-home care in the United States, with 1 million patient visits, 300M covered lives and dozens of health system partnerships.

Get Well Loop has close to 15 years of experience in this space with dozens of published case studies and peer reviewed studies documenting our partners' success across patient satisfaction, outcomes improvement, lower total cost of care, and increased staff efficiency. Below are some representative examples:

• Increase Patient Loyalty & Market Share - 93% of GetWell Loop patients are extremely likely to recommend their physicians. 

• Elevate Outcomes and Regulatory Compliance - GetWell Loop has been proven to reduce readmissions by 45%, complications by 54% as well as improve patient comprehension by 45%. GetWell Loop patients are also 15% more likely to be discharged to home. GetWell Loop also captures and reports Patient Reported Outcome Measures. PROMs collection rates for GetWell Loop clients are 76% with no additional work from the care teams.

• Optimize Care Team Efficiency - By providing a real time look at patient recovery and risk, GetWell Loop helps care team members reach the right patients and the right time reducing call volume and unnecessary office visits and increasing the number of patients that the care team can reach without adding additional staff. 84% of GetWell Loop patients report that GetWell Loop helped them avoid unnecessary phone calls or office visits.

• Extensive Content Library of 300+ clinically validated care plans - One of the greatest challenges in digital engagement is determining what information to send a patient, when to send it, and in what format it should be received to ensure comprehension and drive compliance. 

Compared to other solutions where clients have to build care plans or interactions from scratch, Get Well Loop provides an evidence-based library of 300+ highly personalized digital care plans that were designed to drive engagement and outcomes. A care plan consists of education, reminders, assessments, and tasks broken down into daily bite sized chunks and delivered to the patient automatically over a schedule of weeks or months. Our library includes episodic specific procedural and acute-on-chronic care plans as well as general discharge care plans. Each care plan is written in a highly empathetic way and serves as a continuous virtual presence with patients on their roads to recovery. GetWell Loop anticipates commonly asked questions and answers them through insightful instruction, reducing calls and frustrating hold times for patients.

Content Customization

GetWell Loop content can be adjusted to accommodate varying physician practice patterns or preferences. We work with organizations to determine appropriate levels of standardization and use episodic specific surveys to gather information from the physicians on their practice patterns. That data is then used in combination with current discharge instructions to identify variance and support you in making decisions on specific care plan customizations. At the enterprise level, our content/care pathways can be customized by facility, practice, care setting, and physician. The care plans are further customized automatically for each patient using patient’s medical history. GetWell Loop enables communication in a scalable and engaging way without compromising the voice of the provider.

Interoperability

Extensive integration experience

Get Well has years of experience integrating with all major HIT systems that reduces implementation time and burden for hospital IS departments. Our deep integration expertise ensures that our technology is fully embedded and communicating with your core health IT platforms to pull critical information, document information, and maintain current workflows.

IDeep integration with the EHR

GetWell Loop recognizes physicians and practice staff have large panels of patients to treat with limited time. Providing integration into a longitudinal patient record means clinical decisions and care plan adjustments can be made without having to manage several inboxes or dashboards. GetWell Loop has developed a clinician SMART app for Epic and Cerner which allows clinicians to access the Get Well Loop clinician dashboard and communication tools from directly within Epic or Cerner.

Additionally, GetWell Loop provides the option for portal integration allowing patients to access to Loop within EHR or custom patient portal, without need for additional login.

Configurability

It is important to meet organizations where they are with resources, previous technology investments, and workflow, so our team has built the tool in a way that allows for customization throughout. There are configurability options related to, integration, content, branding, triage methodology, bidirectional communication, alerting, and workflow. For each organization that we partner with, our goal is to understand your current resources and how we can best fit in.