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Member Experience Solution

Member Experience Solution

Member Experience Solution


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Avia Summary

Member Experience Solution is a solution provided by HealthMine which was founded in 2008. It belongs to multiple categories of digital health solutions including Conversational & Visual Interactive Voice Response (IVR), Personal Health Records (PHR), Improving Engagement & Self-Management, Care Plans, and Care Management.
Keep a pulse on member satisfaction through digital surveys (e.g., mock CAHPS, HOS, NPS©) and a continuous feedback loop with real-time results. - Mock CAHPS: Digitally administer survey post blackout period to identify common areas of satisfaction. Develop data-driven campaigns based upon survey responses to engage members and improve the member experience. - Net Promoter Score: Provide a quick, real-time one-question survey that can be added to any of the HealthMine modules to gain feedback on any program area. - Health Perception Survey: Digitally surface surveys to cohorts of members to collect self-reported information about their health. Outreach to members providing tailored resources and education to improve health outcomes. - Proactive Digital Outreach: Survey results are available on our dashboards in real-time. Clients can conduct outreach to groups of members with low composite scores or individuals with a specific issue that needs resolution.
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EHR integration

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Use cases and differentiators

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Company information

Founded in 2008



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