Keep a pulse on member satisfaction through digital surveys (e.g., mock CAHPS, HOS, NPS©) and a continuous feedback loop with real-time results. - Mock CAHPS: Digitally administer survey post blackout period to identify common areas of satisfaction. Develop data-driven campaigns based upon survey responses to engage members and improve the member experience. - Net Promoter Score: Provide a quick, real-time one-question survey that can be added to any of the HealthMine modules to gain feedback on any program area. - Health Perception Survey: Digitally surface surveys to cohorts of members to collect self-reported information about their health. Outreach to members providing tailored resources and education to improve health outcomes. - Proactive Digital Outreach: Survey results are available on our dashboards in real-time. Clients can conduct outreach to groups of members with low composite scores or individuals with a specific issue that needs resolution.

HealthMine is an all-in-one quality improvement partner that uses technology solutions to empower members to take a more active role in their health. We build personalized, ongoing member engagement strategies that drive healthy action, enhance member experience, and improve outcomes. Our technology has the ability to both bring in raw data to calculate the healthy actions needed for members, as well as intake enrollment files and member lists to execute and track the effectiveness of omnichannel engagement strategies. The channels offered include a suite of digital engagement tools including email, text messaging, member mobile application, and a member-facing web portal. In addition, we offer services for non-digital users such as IVR, live agent calls, and printed materials. HealthMine’s sophisticated platform enables clients to aggregate clinical and non-clinical data, segment populations based on conditions or measures, personalize engagement campaigns to fit the demographic of the population, engage digitally to navigate the members to take action, and measure the effectiveness of each intervention. Our offerings include solutions that can be utilized to address the following: • Member Engagement: Conduct multi-channel outreach campaigns to engage members in self-managing health risk and conditions, closing care gaps, improving Star ratings, and reducing total cost of care. • Member Experience: Keep a pulse on member satisfaction through digital surveys (e.g., mock CAHPS, HOS, NPS©) and a continuous feedback loop with real-time results. • Digital Health Risk Assessments (HRA): Maximize HRA compliance and uncover risk in your population through self-attestation via quick and efficient NCQA-certified digital HRAs. • Smart Rewards & Incentives: Motivate members with the right rewards to automatically drive the right recommended healthy actions; includes end-to-end gift card and merchandise rewards fulfillment and fully configurable program design. • Strategic Advisory: Our team of industry experts is available to help you implement our technology tools in ways that best meet your unique needs. Wherever you are in your quality improvement journey, HealthMine can scale your outreach initiatives and improve your results by partnering with you to configure and build the right programs and map the quickest path to success.

For over 15 years, Force Therapeutics has partnered with leading health systems nationwide to deliver virtual patient engagement and care coordination for specialty procedures. Our solution enhances patient satisfaction, adherence, and outcomes through personalized digital care pathways that extend support well beyond the hospital walls.

Force empowers hospitals and outpatient sites to:

• Deliver personalized care plans tailored to each patient’s recovery and education needs
• Collect, analyze, and submit PROs
• Comply with CMS requirements with ease and confidence
• Reduce manual follow-ups and administrative burden on staff
• Improve patient outcomes across episodes of care

The Force platform enables this through:

• Personalized patient education: care instructions, exercise videos, and virtual joint classes
• Digital patient navigation tools
• Secure, bidirectional messaging between patients and care teams
• PRO collection, reporting, and submission support
• Clinical insight services: guidance on regulatory landscape, protocol and workflow optimization, research support, and patient education resources

FORCE Therapeutics was founded in 2010 to transform the delivery of injury rehabilitation through best in class, web and mobile applications. In addition to its smart platform for mobile and web content delivery, FORCE Therapeutics produces high definition, evidenced based exercise videos for its applications.