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Rhinogram Digital Care & Communication Platform

Rhinogram Digital Care & Communication Platform

Rhinogram Digital Care & Communication Platform

Rhinogram Digital Care & Communication Platform
Rhinogram Digital Care & Communication Platform

Overview


Select which hospital or health system you work at and see a personalized compatibility level.

Avia Summary

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Rhinogram Digital Care & Communication Platform is a solution provided by Rhinogram which was founded in 2015. It belongs to multiple categories of digital health solutions including Care Transitions, Consumer Access & Engagement, Clinician Burnout, Human Capital Management , Revenue Cycle Management, Patient Flow, and Virtual Nursing.
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It has 3 verified clients.
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Rhinogram Digital Care & Communication Platform integrates with major EMRs such as Epic, Cerner, and Meditech.
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Some other resource(s) that may be helpful in learning about Rhinogram Digital Care & Communication Platform include: Mytonomy guide: Selecting a Modern Enterprise Patient Education Solution and Unlocking the true potential of healthcare RCM: How a digital front door makes all the difference

DESCRIPTION

Rhinogram’s proven digital communication strategy provides solutions that empower patients and staff with a complete and compliant digital patient journey.

Optimize care and communication with patients and full care and administrative teams securely and effectively in one HIPAA-compliant platform that elevates care, patient compliance, and profitability. Streamline and liberate clinical and administrative teams across your organization and increase the quality of care your facility provides, all while increasing billable services, and providing better care to patients through better connections.

  • Receive patient-initiated direct SMS/MMS text messages via your existing system phone number.
  • Respond to 6-10 patients via the Rhinogram platform in the time it typically takes to respond to the needs of one patient via phone cal. 
  • Automate and expedite the patient intake process and consent with RhinoForms that patients can complete from their phones with as little as one bar of cellular service, or through an in-office ipad.
  • Automatically send patients payment link to click to pay their bill for faster processing.    
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AWARDS
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EHR integration

Acute care EMR, Ambulatory EMR, Ancillary EMR, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle, Website / public online sources, Other
Recommended, but not required
Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Allscripts/Eclipsys, Other, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed
Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other
Use cases and differentiators

Bee Well Pediatrics in El Paso Texas continually seeks to innovate and integrate in order to provide access and continuity of care. Bee Well Pediatrics implemented Rhinogram for its ability to reach and engage patients even at a distance, while also integrating into existing workflows and processes, and auto-populating the electronic health record systems to optimize and integrate with existing workflows. 

When a child gets sick or has an accident, time is of the essence. Parents want to get their children seen by a doctor without having to wait weeks for an appointment or miss an afternoon of work or school because of long wait times. 

In a study of 21 million outpatient visits, researchers found that more than one-fifth of doctor’s visits had wait times longer than 20 minutes and Medicaid patients were more likely to wait even longer. In El Paso, patients face the longest wait times in the country–just under 27 minutes. Across the nation in major and mid-sized metropolitan areas, scheduling a new patient appointment takes an average of 24 days to be seen.

For Bee Well El Paso Pediatrics, integrating Rhinogram means treatment can be provided to patients wherever they may be leading to better care and better patient experience.

The average a patient spends in a pediatric office is more than 2 hours for a 15-minute appointment. Pediatric systems like Bee Well can better cater to the needs of busy parents and caregivers with Rhinogram and reduce wait times through virtual care options for busy patients and those who do not need to be seen in person. Parents can interact with pediatric systems safely and securely to complete every task across the patient journey digitally: 

  • Initiate an SMS/MMS text message to the Pediatric system's main phone number to ask questions and initiate a new patient appointment without having to make a phone call. 
  • Receive, complete, and digital intake forms automatically from the system via SMS/MMS text link and can complete intake forms on their mobile device with as little as one bar of cell service, and without having to take the added step of logging into a portal, download an app, print out forms or complete them by hand. 
  • Receive appointment reminders and utilize self-service rescheduling.
  • Check in remotely, remain safely within a virtual waiting room, and receive instructions to go to their exam room on the day of the appointment. 
  • Message real-time with the administrative and care team and participate in virtual video care interactions vs in-person. 
  • Receive and reference aftercare instructions, initiate a text with follow-up questions, and follow-up appointments, receive ongoing education and campaign blasts, and complete payments via RhinoPay. 

Pediatric system, medical facilities, clinical care, and administrative team members, patients, authorized family members, caregivers, and 3rd-parties.  

  • Patients and healthcare systems alike can initiate an SMS/MMS text message safely and securely without patients having to log in to a portal or log into an app 
  • Integrated natural language conversion 
  • Easily and HIPAA-compliantly communicate with new and existing patients the way they want to communicate
  • No broadband is required, patients can text message the system's main phone number, receive messages, complete and sign intake forms, send photos, participate in video calls, receive aftercare messages, and pay their bills without ever having to log in to a platform or app. 
  • Utilize workflows, automation, AI, and integration with EHR systems to optimize processes and provide the best care as efficiently and conveniently as possible. 
  • SMS/MMS bi-directional communication with both patients and every member of the care and administrative team across the entire patient journey  
  • Fully integrated HIPPA-compliant, secure messaging and content management 
  • Team chat, full visibility, and @ mentions for staff task assignments 
  • EHR Integration with auto-populate feature 
  • AI and smart message routing and workflow automation  
  • Implementation and efficiency  
Company information

Founded in 2015

Media


Images

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rhinogram infographic.jpg
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Videos

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Reviews


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Overall Score
5.0

1 review


5.0

Features

5.0

Ease of use

5.0

Customer Support

0.0

EHR Integrations

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Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

October 26, 2023

verified

October 26, 2023

Rhinogram is a patient focused easy to us product that our staff loves to use!

The team at Rhinogram has been amazing. When we were looking for a product that allowed for safe, secure and easy end-user experience, they meet all our needs and exceeded our expectations! Our patients love having the connected feeling of being able to text their health care teams quickly and easily, just like they do a family member or friend. 

The fact that we can communicate in more than 12 languages allows for customers to have a more personalized medical experience and doesn't require us to have multiple staff who speak a number of different languages. We also love how collaborative the team is. When we ask about specific features or needs they are willing to work with us to come up with the right solution for both their team and our patients. I can not say enough great things about Rhinogram!

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A verified Project manager working with Rhinogram Digital Care & Communication Platform from a extra small-sized, AMC, ACO hospital.


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