Optichannel Interactive Virtual Assistant for Healthcare

Contents

AVIA Summary About EHR Integrations Use cases and differentiators Company information Media

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Optichannel Interactive Virtual Assistant for Healthcare is a solution provided by Interactions which was founded in 2004. It belongs to multiple categories of digital health solutions including Concierge Care, Personalized Care, and Conversational AI.

Optichannel Interactive Virtual Assistant for Healthcare integrates with major EMRs such as Epic, Cerner, and Meditech.

Some other resource(s) that may be helpful in learning about Optichannel Interactive Virtual Assistant for Healthcare include: Digital front door: The key to staying ahead in healthcare and A buyer’s guide to conversational AI

DESCRIPTION

Interactions Optichannel Intelligent Virtual Agent (IVA) for Healthcare delivers the optimal experience regardless of channel, to ensure that patients have a meaningful and effective interaction. Our optichannel approach embraces digital transformation by focusing on optimizing channels with technology and use cases, backed by individual preferences and aggregated patient data. Interactions IVA leverages 15+ years of expertise, but also allows hospitals and health systems to have customization and flexibility in their deployments. Interactions IVA is built on the premise that patients deserve more and Interactions is the only brand with the experience, technology and CX know-how suited to deliver this promise. Interactions platform reshapes the entire self-service landscape through our real-time human-infused AI that readily adapts to conversational nuances and idiosyncrasies, allowing patients to be more self-sufficient when completing a wide variety of fully automated tasks.

FEATURED MEDIA

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CATEGORIES & SOLUTIONS

Concierge Care

Personalized Care

Conversational AI

Concierge & Customer Service Tools

CLIENT TYPES

None provided

EHR integration

Integrations

Not applicable

EHR integration and relevant hardware

Not applicable

EMRs supported

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed

Hardware compatibility

Not applicable

Use cases and differentiators

Use case descriptions

Scheduling, rescheduling, payments, payment arrangements, patient registration, appointment setting, billing questions, follow up calls, voice, text, chat, FAQs

Users

Patient / customer experience, Shared Services, Billing

Differentiators vs internal options

Solve for Labor Shortages

Serve more patients without relying on human agents. With scalability and increased agent productivity, wait times are eliminated for a streamlined patient journey. Freeing up your live agents to focus on the most critical tasks.

Decrease OpEx

Our IVA is proven at scale to deliver a consistent experience allowing patients to schedule and reschedule with ease to reduce missed appointments and save you money.

Increase Patient Experience

Our advanced Conversational AI provides patients with optichannel self-service appointment scheduling and payment options, allowing patients to engage on their channel choice, at a convenient time of day for them.
All reducing your patient leakage.

Increase Revenue

Enhance and increase self-service options allow your patients to do more, including scheduling, payments and registration all without the support of a live agent.

Differentiators vs competitors

At Interactions, we’ve proven that AI and humans can work together to create something better than either one can accomplish on its own. That’s why we were the first to invent and commercialize the use of Adaptive UnderstandingTM technology, which seamlessly blends artificial intelligence and human understanding. This breakthrough technology delivers human-like experiences across all customer care channels — including voice, text, web chat, social and mobile.

Our Adaptive Understanding technology is powered by Interactions proprietary Curo Speech and Language Platform, which combines Automatic Speech Recognition (ASR), Natural Language Processing (NLP), and Dialog Management.