Interactions Optichannel Intelligent Virtual Agent (IVA) for Healthcare delivers the optimal experience regardless of channel, to ensure that patients have a meaningful and effective interaction. Our optichannel approach embraces digital transformation by focusing on optimizing channels with technology and use cases, backed by individual preferences and aggregated patient data. Interactions IVA leverages 15+ years of expertise, but also allows hospitals and health systems to have customization and flexibility in their deployments. Interactions IVA is built on the premise that patients deserve more and Interactions is the only brand with the experience, technology and CX know-how suited to deliver this promise. Interactions platform reshapes the entire self-service landscape through our real-time human-infused AI that readily adapts to conversational nuances and idiosyncrasies, allowing patients to be more self-sufficient when completing a wide variety of fully automated tasks.

Interactions provides Intelligent Virtual Agents (IVA) that seamlessly assimilate Conversational AI and human understanding to enable businesses in healthcare and beyond to engage with their patients in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, optichannel customer care, Interactions is delivering unprecedented improvements in the patient experience and significant cost savings for some of the largest brands in the world. For more information, visit www.interactions.com.

GetWell Rounds+ digital rounding, reporting and real-time service recovery solution streamlines data collection and reduces documentation time. Data captured during rounding automatically triggers real-time alerts on service recovery issues, giving nurses the ability to triage tasks to appropriate departments. Now, clinical staff can focus on the interactions that matter the most to patients. When powered by insights from GetWell Inpatient, our digital patient rounding tool can help staff prioritize their time, personalize interactions and positively impact outcomes.
 

• Hardwire best practices in rounding
  
• Increase speed-to-insight and uncover root cause of feedback
  
• Guide clinicians on what to talk about with best practice templates
  
• Increase efficiency and empower staff
  
• Create insights through robust data collection and reporting
  
• “Close the loop” on service requests
  
• Improve quality of interactions between clinicians and patients
  
• Automatically triage requests to the appropriate team

Get Well delivers high-touch and high-tech consumer-centered experiences that build lifelong loyalty while increasing patient engagement, improving outcomes, and growing market share. Get Well seamlessly blends innovative technology and personal interaction to touch every part of the healthcare consumer journey -- in the community, at the point of care and beyond.

Get Well’s 360 Platform is the consumer digital platform for a new era and includes programs aimed at solving the most pressing issues facing healthcare systems:

1. Patient Reactivation and Care Gap Closure: Targeted outreach aimed at (re)activation of dormant patients, care gap closure, and value-based care (VBC) initiatives utilizing customized campaigns at scale to reactivate and reattach patients.
2. Health Equity: Augmented staff combined with tech-enabled care that closes health and social gaps within your communities through SDOH screening and navigation to appropriate resources. Get Well also offers Maternal Health Equity and Youth Mental Health solutions for ACOs, payers, and IDNs.
3. Point of Care Engagement: Multimodal smart room technology that improves communication, engagement, and outcomes for patients, families and care teams. Includes interactive patient care (IPC), digital patient, staff, and unit rounding, and digital white board and door board signage.
4. ED Interactive Experience: A no-download, no-account-required interface that provides smart-triage, expectations setting & management, and entertainment to distract and de-escalate ED patients. Solution is launched on patients’ devices and enables medication fulfillment, pulse surveying, and patient retention.
5. Guided Care: 300+ digital care plans that navigate patients through pre and post discharge pathways that utilizes AI-enabled virtual monitoring, automated clinical workflows, symptom surveys and patient check-ins. Our discharge and procedural programs also offer augmented care navigators providing disease specific outreach and navigation to in-network providers and services.

Leading healthcare organizations continue to partner with Get Well for the following reasons:

1) Digital consumerism at our core: Get Well has invested over $50M to build a first of its kind digital health platform for consumer-centered experiences. Our team comes from digital consumer-first companies such as Marriott, Apple and Airbnb, and leverages this experience to reimagine the healthcare consumer journey.

2) Comprehensive, all-in-one platform: Our platform-first approach allows us to drive rapid innovation and efficiently meet the needs of healthcare organizations today – not down the road. We enable a more streamlined digital experience across the healthcare consumer journey, eliminating the need for costly point solutions.

3) Clinical expertise and training: With a renewed investment in learning resources and user support, we make it even easier for care teams to engage consumers in their healthcare journey, streamline their workflow, improve communication and achieve outcomes.

4) Unmatched interoperability and security: Get Well holds the top 1% of security designations in the world and has set up nearly 500 integrations with various partners to make our platform highly integrated and interoperable.

Learn how Adventist Health realizes $120M in patient revenue with Get Well: https://www.getwellnetwork.com/resource/adventist-health-case-study/

Solve for Labor Shortages

Serve more patients without relying on human agents. With scalability and increased agent productivity, wait times are eliminated for a streamlined patient journey. Freeing up your live agents to focus on the most critical tasks.

Decrease OpEx

Our IVA is proven at scale to deliver a consistent experience allowing patients to schedule and reschedule with ease to reduce missed appointments and save you money.

Increase Patient Experience

Our advanced Conversational AI provides patients with optichannel self-service appointment scheduling and payment options, allowing patients to engage on their channel choice, at a convenient time of day for them.
All reducing your patient leakage.

Increase Revenue

Enhance and increase self-service options allow your patients to do more, including scheduling, payments and registration all without the support of a live agent.

At Interactions, we’ve proven that AI and humans can work together to create something better than either one can accomplish on its own. That’s why we were the first to invent and commercialize the use of Adaptive UnderstandingTM technology, which seamlessly blends artificial intelligence and human understanding. This breakthrough technology delivers human-like experiences across all customer care channels — including voice, text, web chat, social and mobile.

Our Adaptive Understanding technology is powered by Interactions proprietary Curo Speech and Language Platform, which combines Automatic Speech Recognition (ASR), Natural Language Processing (NLP), and Dialog Management.

EMRs are great for clinical documentation but they were not built to optimize the experience for patients or clinicians. GetWell Rounds+ helps optimize the investment organizations have already made in their rounding programs and get the most value out of them. As patient experience rounding is seen as a best practice throughout healthcare and is widely recognized as a promoter to bettering HCAHPS scores, GetWell Rounds+ provides organizations with a centralized repository for capturing and housing their patient experience rounding data, while also enhancing the workflows of the clinicians conduction rounds, with our automated alerting feature. GetWell Rounds+ also provides organization with valubale real-time insights with embedded reporting functionality and intuitive dashboards that visualize rounding progress and response trends.

GetWell Rounds+ can help extend the care team reach.

Rounding surveys on web browser or mobile app enable teams to reach patients anytime and anywhere, and with our surveys-by-text or surveys-by-email we enable care teams to engage with multiple patients at one time making reach and engagement even easier. 

GetWell Inpatient integrates with Rounds+, providing care teams a holistic view of their patient's engagement. When GetWell Inpatient is deployed alongside Rounds+, the engagement of patients on GetWell Inpatient is readily accessible in Rounds+ and when requests that patients or family members make through GetWell Inpatient are made they are instantly routed to Rounds+ for quick action and resolution, promoting care team efficiency and further boosting patient satisfaction.

Rounds+ is a more than just a patient experience rounding platform and can be leveraged for discharge patient data collection as well as employee experience rounding, or any quality, safety or regulatory data collection, all on the same platform, making it the industry's most flexiable rounding solution.