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VitalCare Family
VitalCare Family
Overview
Contents
VitalCare Family Feature Highlights
VitalTech Insights
Clients can analyze, visualize and better utilize patient data.
Select which hospital or health system you work at and see a personalized match score.
Jaime Donahue
VP of Marketing
Avia Summary
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VitalCare Family is a solution provided by VitalTech which was founded in 2018. It belongs to multiple categories of digital health solutions including Digital Front Door (DFD), Virtual Health, On-demand Behavioral Health, Virtual Visits (Synchronous + Asynchronous), Remote Monitoring (RPM), and DIY Care.
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It has 36 verified clients.
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VitalCare Family integrates with major EMRs such as Not applicable.
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Some other resource(s) that may be helpful in learning about VitalCare Family include: VitalTech for Chronic Condition Management and Top Remote Patient Monitoring Companies Report
DESCRIPTION
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Families Can Stay Connected To Their Loved Ones Anywhere, Anytime.
AWARDS
Product capabilities
Virtual Encounter
Family members and caregivers may utilize audio or video calling features to connect with the patient. Additionally, VitalTech Family contacts can be added to audio or video consultations between the patient and the provider.
AVIA GUIDEWhat is virtual encounter?
Ability to provide high-resiliency, high-latency video with ability to toggle to phone/audio and support for multi-party video. Patient education that can be annotated. Enable a consumer to alternate between modalities (text/chat/in-app messaging/secure portal). Asynchronous interview (including integrated symptom checking/virtual triage). Ability to “step up” to video visit or in person care if needed. Integration with connected devices, support for file sharing, screen sharing, and group chat. Notification for patients when provider has responded and vice versa. Ability to obtain patient feedback post encounter
Analytics
VitalTech Insights, our business intelligence (BI) and advanced analytics tool enables our clients to analyze, visualize and better utilize patient data. It allows clients to quickly see outcome data and gain business insights to share with team members, enabling better care with greater efficiency. Care teams can connect to VitalTech Insights via VitalCare’s fully HIPAA-compliant clinical provider portal. Insights ingest EHR data, SHP data, claims data, and VitalTech data collected from multiple devices, patient surveys and questionnaires, and third-party sources. Using Amazon Web Services (AWS), the world’s most comprehensive and broadly adopted cloud platform, to analyze and customize the data, VitalTech Insights has demonstrated improved outcomes and improved costs of care. The analyses provided by VitalTech Insights deliver care teams with a visualized overview of patients’ health in a simple, easy-to-use platform, and data can be exported to easily digestible reports that can be shared with various members of the care team. Clients can customize reports as needed to help track their outcomes and other key performance measures. There are many out of the box reports available to clients, and additional custom reports can be easily created. Our team is here to assist with ongoing support to create custom reports and analyses.
AVIA GUIDEWhat is analytics?
Ability to provide robust analytics such as provider utilization/productivity, average time per visit, most commonly treated conditions, resolution vs. escalations, volume by day and time, and patient feedback / where patient would have gone.
Data Collection
Contacts using VitalTech Family will have full access to the patient's biometric and other health data in real-time. VitalTech is hardware agnostic, supporting a wide range of devices and vendors with full integration to Apple Health and Google Fit. VitalTech has partnered with cutting-edge wearables and sensors to ensure patients' home safety and well-being. By continuously monitoring vital signs and other health parameters, these devices enable providers to identify potential issues early on, allowing for timely interventions and reducing the risk of complications.
AVIA GUIDEWhat is data collection?
The ability for individuals to use digital technology to share biometric and other health data in real-time from outside a hospital or clinic with their care team as a part of an ongoing provider-directed program of care
Analytics
VitalTech Insights, our business intelligence (BI) and advanced analytics tool enables our clients to analyze, visualize and better utilize patient data. It allows clients to quickly see outcome data and gain business insights to share with team members, enabling better care with greater efficiency. Care teams can connect to VitalTech Insights via VitalCare’s fully HIPAA-compliant clinical provider portal. Insights ingest EHR data, SHP data, claims data, and VitalTech data collected from multiple devices, patient surveys and questionnaires, and third-party sources. Using Amazon Web Services (AWS), the world’s most comprehensive and broadly adopted cloud platform, to analyze and customize the data, VitalTech Insights has demonstrated improved outcomes and improved costs of care. The analyses provided by VitalTech Insights deliver care teams with a visualized overview of patients’ health in a simple, easy-to-use platform, and data can be exported to easily digestible reports that can be shared with various members of the care team. Clients can customize reports as needed to help track their outcomes and other key performance measures. There are many out of the box reports available to clients, and additional custom reports can be easily created. Our team is here to assist with ongoing support to create custom reports and analyses.
AVIA GUIDEWhat is analytics?
The ability to identify patients who are at risk of a worsening condition/potential hospitalization
Accessibility & Equity
The VitalCare patient application was designed with ease of use as one of the primary goals. It is simple and straightforward, and able to be used by people with little or no technical knowledge. One of the key focus areas for VitalTech has been developing simple, intuitive UI and communications. The UI is designed to be very senior friendly for low vision and dexterity . VitalTech follows the recommendation of the Joint Commission that all patient education materials (PEMs) should be written at or below a 5th grade reading level in order to address the health literacy needs of all patients. We are mindful that many of our patients utilizing the VitalCare application are elderly, with the average age of our users being 78. With that knowledge, we work hard to ensure that our application is easy to use no matter a patient’s age and/or technical literacy. VitalTech and AT&T initiated a strategic partnership to deliver best-in-class virtual care over FirstNet, ensuring patients and clinicians always have access to real-time data and communications to solve some of the more significant health equity issues the US healthcare system faces. From AT&T, we provide patient access to the FirstNet network mentioned prior. As a FirstNet subscriber, patients would get prioritized access on all AT&T LTE bands in addition to Band 14, while also receiving enhanced coverage in rural areas.
AVIA GUIDEWhat is accessibility & equity?
The ability to reach and engage any eligible patient, including those with limited technical skills, health literacy, and language skills
Pre-Built Care Plans
VitalTech Family users will be able to review patients inputs or lack of inputs to see if the patient is adhering to their care plan. Users may also send gentle reminders to promote positive behavior change for patients.
AVIA GUIDEWhat is pre-built care plans?
The ability to use ready-made, condition-specific, customizable care plans and pathways for clinical decision support and patient engagement
Operational Support
We have a dedicated customer success team that will continue to work with you and is always available to rectify any issues that may come up, for both you and any of the patients on the system. VitalTech offers a 24/7 customer and technical support service for both providers and patients.
AVIA GUIDEWhat is operational support?
The ability to support patients and care team with frictionless logistics management, staff training, and patient onboarding, and ongoing tech support, enhancing and not exacerbating the clinician experience
Patient Education & Coaching
VitalTech Family users will be able to send gentle reminders to promote positive behavior change for patients.
AVIA GUIDEWhat is patient education & coaching?
The ability to leverage AI and/or live coaches with specialized training to educate and engage patients by providing tracking, goal-setting and incentives to support behavior change
Access & Scheduling
N/A
AVIA GUIDEWhat is access & scheduling?
Ability to provide multilingual and omni-channel options. No app download or authentication required for patients/members. Navigation and scheduling through existing channels, with provider launch from the EHR. Allow for patient link distribution to family members. Proxy support is provided.
Intake & Virtual Waiting Room
N/A
AVIA GUIDEWhat is intake & virtual waiting room?
Ability to handle digital form upload & intake. Integrated symptom checking. Waiting room accessible to patients, providers, and staff. Patient/member queueing. Patient can share images or videos. Integration with connected devices for vitals collection. Patient/member contact/chatting. Content for patients to interact with in the waiting room. Notify patient when provider is ready to start visit. Tool for patient to test tech feasibility
EHR integration
Integrations
Not applicable
EHR integration and relevant hardware
Not applicable
EMRs supported
Not applicable
Hardware compatibility
Mobile / Tablet (native app)
Use cases and differentiators
Use case descriptions
VitalCare is a flexible and customizable solution that can be utilized across numerous patient populations and settings. We are proud to serve so many individuals across such varying use cases.
- Chronic Condition(s) Management: patients/users with CHF, COPD, hypertension, diabetes, asthma, cancer, behavioral health, kidney disease, obesity, and other conditions
- Rising Risk: patient populations with a suspected infection or high susceptibility to chronic illness
- Complex Condition(s) Management: patients/users with comorbidities that require complex interventions
- Post-Acute: patients with clinical needs after surgical procedures (e.g. joint replacement) or other hospitalizations
- Episodic Care: Prenatal and postpartum care for pregnant people and new parents
- Pediatrics: Infants through older adolescents with issues ranging from post-NICU monitoring to asthma control
- Private Pay Patients
- Isolated patients: patients who live alone
Users
VitalCare Family is best utilized for family members, loved ones, and/or caregivers of patients to add an additional sense of security for the users. For pediatric patients, VitalTech Family users are able to remotely check in on them by monitoring their vitals, nutrition and medication adherence, as well as video chat with the patient and/or the patient and their provider.
VitalCare Family adds an additional layer of comfort and support for the users, as well as provides the patient with a sense of support. Users of VitalTech Family are encouraged to provide gentle reminders to a patient if they become begin to stray off their care plan.
Differentiators vs internal options
While EHRs are often viewed as competitors, it is clear that their current functionality is not comparable. EHRs do not provide clients with actionable insights that lead to informed decision making.
VitalCare Admin not only stores all the data but also provides valuable insights through VitalTech Insights and automates provider workflows with VitalTech Care+.
EHRs are introducing new features in an attempt to keep up with the innovative virtual care solutions, but unfortunately they continue to fall short in their functionality.
VitalCare's provider portal (VitalCare Admin) proactively supports clinicians to deliver the highest quality of care to patients in in the comfort of their own home simply and effectively.
Differentiators vs competitors
VitalTech's comprehensive virtual care platform and advanced analytics will provide you with a significant competitive advantage in the region by offering comprehensive and innovative remote patient monitoring and engagement solutions. By seamlessly managing various levels of patient acuity and disease states, VitalTech enables you to deliver superior care, optimize patient outcomes, and minimize hospital readmissions. VitalCare's flexible automated provider workflow builder allows you to treat today's patients but adapt to new and innovative care pathways as access to rich contextualized analytics drives better care.
VitalCare allows providers to manage all patient types from a full turnkey solution delivered to a Hospital at Home patient to a downloaded app allowing you to mass scale for pop health and continuing health.
VitalTech has an intuitive clinical provider portal, which, combined with our unique engagement tools and SDOH functionality, fosters a more meaningful and personalized patient experience. This enhanced engagement elevates patients' quality of life and bolsters their confidence in the care they receive from you. Patients' sense of empowerment and support from this platform ultimately translates to higher satisfaction rates and improved patient retention.
VitalTech is hardware agnostic, supporting a wide range of devices and vendors with full integration to Apple Health and Google Fit. VitalTech has partnered with cutting-edge wearables and sensors to ensure patients' home safety and well-being. By continuously monitoring vital signs and other health parameters, these devices enable healthcare professionals to identify potential issues early on, allowing for timely interventions and reducing the risk of complications.
VitalTech's comprehensive virtual care and engagement solutions position providers at the forefront of patient-centered care, setting it apart from its competitors. By offering enhanced patient experiences, superior health outcomes, and innovative technologies, providers can expect increased patient loyalty and a stronger market presence.
At VitalTech, we provide the ability to monitor all patient populations and disease states, the ability to pivot easily, and customization is available for functionality, reporting, alerting, etc. VitalCare proactively assists providers to deliver the highest quality of care to patients in in the comfort of their own home.
VitalTech's comprehensive virtual care platform combines advanced AI-based analytics, extensive RESTful APIs, clinical support, customizable workflows, and strategic partnerships with FirstNet and AT&T to set us apart. Our platform is at the forefront of patient-centered care and health equity. We are committed to driving continuous improvements in patient care, outcomes, and overall efficiency to ensure that Baptist can deliver all patients the highest quality of care.
VitalTech's comprehensive virtual care platform, enhanced by advanced AI-based analytics, clinical support, customizable workflows, and seamless integration with existing healthcare infrastructures, sets us apart from our competitors. Our dedication to providing more personalized and effective care enables healthcare organizations to improve the patient experience and overall well-being, ultimately leading to innovative and equitable healthcare solutions.
Some key VitalTech differentiators are listed below:
- VitalCare is a comprehensive, full-stack enterprise solution.
- VitalCare powered by FirstNet®
- VitalCare has an SDK and extensive RESTful APIs
- VitalTech Insights, our business intelligence (BI) and advanced analytics tool, enables clients to analyze, visualize and better utilize all collected data.
- VitalTech Care+, our workflow automation tool, allows clients to set customized workflows for each patient group, facilitating better care with greater efficiency.
- VitalCare Family drives patient engagement, compliance, and socialization, while also reducing isolation.
- HIA partnership to manage chronic conditions and reinforce care plans with conversation AI delivered via virtual avatars.
- Diasyst partnership to provide decision support for diabetes.
- Patient engagement module
- Customizable and templated questionnaires and surveys
- Asynchronous messaging through partnership with Bright.Md.
- VitalTech offers a fully automated logistics portal for forward and reverse logistics.
- Our current provider portal with actionable insights
- Upcoming enhanced provider portal (scheduled to be released in 2023)
- VitalCare architecture is flexible and scalable to support 3rd party integrations, including over 50 EHRs and custom integrations. We have several API endpoints and webhooks available for integration.
- Reminders and task list
- Personalization
- Device agnostic
- Medication module
- Nutrition module with voice, barcode scanning or manual entry options
- Competitive pricing and flexibility
- Our 24/7 support is easily reachable and responsive to solve any issues that may arise for clients and patients.
- American Hospital Association (AHA) is a strategic investor in VitalTech, its only affiliation with a remote patient monitoring company.
- Strategic partnerships that increase possibilities for our clients. Such partnerships include AT&T Business, Rogers Wireless, Medline, Cecilia Health, Xealth, Diasyst, Bright.Md and HIA.
- VitalTech views all clients as partners. We want you to be successful and to view our team as an extension of your own. From implementation to onboarding or support to marketing, we are here to help. We pride ourselves in our responsiveness and availability and our clients continuously tell us that we are far and above other vendors they have dealt with.
HELPFUL TOOLS
VitalCare Family Comparisons
Media
Images
VitalCare Family -iPhone.png
VitalCare Family - Video Call to Patient - iPhone.png
VitalCare Family - Patient Vitals View - iPhone.png
VitalCare Family - Patient Nutrition View - iPhone.png
VitalCare Family - Patient Heart Rate View - iPhone.png
VitalCare Family - Patient Medication View - iPhone.png
Videos
VitalTech RPM Story SC House Calls.mp4
VT Video Testimonial_v2.mp4
Downloads
Select which hospital or health system you work at and see a personalized match score.
Jaime Donahue
VP of Marketing
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