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VitalCare Family

VitalCare Family

VitalCare Family

36 verified clients



VitalCare Family Feature Highlights

VitalTech Insights

Clients can analyze, visualize and better utilize patient data.

Select which hospital or health system you work at and see a personalized compatibility level.
contact person
Jaime Donahue
VP of Marketing

Avia Summary

VitalCare Family is a solution provided by VitalTech which was founded in 2018. It belongs to multiple categories of digital health solutions including Digital Front Door (DFD), Virtual Health, On-demand Behavioral Health, Virtual Visits (Synchronous + Asynchronous), Remote Monitoring (RPM), and DIY Care.
It has 36 verified clients.
VitalCare Family integrates with major EMRs such as Not applicable.
Some other resource(s) that may be helpful in learning about VitalCare Family include: VitalTech for Chronic Condition Management and Current State of Remote Monitoring

Product capabilities

Virtual Encounter

Family members and caregivers may utilize audio or video calling features to connect with the patient. Additionally, VitalTech Family contacts can be added to audio or video consultations between the patient and the provider.

What is virtual encounter?
Ability to provide high-resiliency, high-latency video with ability to toggle to phone/audio and support for multi-party video. Patient education that can be annotated. Enable a consumer to alternate between modalities (text/chat/in-app messaging/secure portal). Asynchronous interview (including integrated symptom checking/virtual triage). Ability to “step up” to video visit or in person care if needed. Integration with connected devices, support for file sharing, screen sharing, and group chat. Notification for patients when provider has responded and vice versa. Ability to obtain patient feedback post encounter
EHR integration

Not applicable
Not applicable
Not applicable
Mobile / Tablet (native app)
Use cases and differentiators

VitalCare is a flexible and customizable solution that can be utilized across numerous patient populations and settings. We are proud to serve so many individuals across such varying use cases.

  • Chronic Condition(s) Management: patients/users with CHF, COPD, hypertension, diabetes, asthma, cancer, behavioral health, kidney disease, obesity, and other conditions
  • Rising Risk: patient populations with a suspected infection or high susceptibility to chronic illness
  • Complex Condition(s) Management: patients/users with comorbidities that require complex interventions
  • Post-Acute: patients with clinical needs after surgical procedures (e.g. joint replacement) or other hospitalizations
  • Episodic Care: Prenatal and postpartum care for pregnant people and new parents
  • Pediatrics: Infants through older adolescents with issues ranging from post-NICU monitoring to asthma control
  • Private Pay Patients
  • Isolated patients: patients who live alone 

VitalCare Family is best utilized for family members, loved ones, and/or caregivers of patients to add an additional sense of security for the users. For pediatric patients, VitalTech Family users are able to remotely check in on them by monitoring their vitals, nutrition and medication adherence, as well as video chat with the patient and/or the patient and their provider. 

VitalCare Family adds an additional layer of comfort and support for the users, as well as provides the patient with a sense of support. Users of VitalTech Family are encouraged to provide gentle reminders to a patient if they become begin to stray off their care plan. 

While EHRs are often viewed as competitors, it is clear that their current functionality is not comparable. EHRs do not provide clients with actionable insights that lead to informed decision making.

VitalCare Admin not only stores all the data but also provides valuable insights through VitalTech Insights and automates provider workflows with VitalTech Care+.

EHRs are introducing new features in an attempt to keep up with the innovative virtual care solutions, but unfortunately they continue to fall short in their functionality. 

VitalCare's provider portal (VitalCare Admin) proactively supports clinicians to deliver the highest quality of care to patients in in the comfort of their own home simply and effectively. 

VitalTech's comprehensive virtual care platform and advanced analytics will provide you with a significant competitive advantage in the region by offering comprehensive and innovative remote patient monitoring and engagement solutions. By seamlessly managing various levels of patient acuity and disease states, VitalTech enables you to deliver superior care, optimize patient outcomes, and minimize hospital readmissions. VitalCare's flexible automated provider workflow builder allows you to treat today's patients but adapt to new and innovative care pathways as access to rich contextualized analytics drives better care.  

VitalCare allows providers to manage all patient types from a full turnkey solution delivered to a Hospital at Home patient to a downloaded app allowing you to mass scale for pop health and continuing health. 

VitalTech has an intuitive clinical provider portal, which, combined with our unique engagement tools and SDOH functionality, fosters a more meaningful and personalized patient experience. This enhanced engagement elevates patients' quality of life and bolsters their confidence in the care they receive from you. Patients' sense of empowerment and support from this platform ultimately translates to higher satisfaction rates and improved patient retention. 

VitalTech is hardware agnostic, supporting a wide range of devices and vendors with full integration to Apple Health and Google Fit. VitalTech has partnered with cutting-edge wearables and sensors to ensure patients' home safety and well-being. By continuously monitoring vital signs and other health parameters, these devices enable healthcare professionals to identify potential issues early on, allowing for timely interventions and reducing the risk of complications.  

VitalTech's comprehensive virtual care and engagement solutions position providers at the forefront of patient-centered care, setting it apart from its competitors. By offering enhanced patient experiences, superior health outcomes, and innovative technologies, providers can expect increased patient loyalty and a stronger market presence.

At VitalTech, we provide the ability to monitor all patient populations and disease states, the ability to pivot easily, and customization is available for functionality, reporting, alerting, etc. VitalCare proactively assists providers to deliver the highest quality of care to patients in in the comfort of their own home.

VitalTech's comprehensive virtual care platform combines advanced AI-based analytics, extensive RESTful APIs, clinical support, customizable workflows, and strategic partnerships with FirstNet and AT&T to set us apart. Our platform is at the forefront of patient-centered care and health equity. We are committed to driving continuous improvements in patient care, outcomes, and overall efficiency to ensure that Baptist can deliver all patients the highest quality of care.

VitalTech's comprehensive virtual care platform, enhanced by advanced AI-based analytics, clinical support, customizable workflows, and seamless integration with existing healthcare infrastructures, sets us apart from our competitors. Our dedication to providing more personalized and effective care enables healthcare organizations to improve the patient experience and overall well-being, ultimately leading to innovative and equitable healthcare solutions.

Some key VitalTech differentiators are listed below:

  • VitalCare is a comprehensive, full-stack enterprise solution.
  • VitalCare powered by FirstNet®
  • VitalCare has an SDK and extensive RESTful APIs
  • VitalTech Insights, our business intelligence (BI) and advanced analytics tool, enables clients to analyze, visualize and better utilize all collected data.
  • VitalTech Care+, our workflow automation tool, allows clients to set customized workflows for each patient group, facilitating better care with greater efficiency.
  • VitalCare Family drives patient engagement, compliance, and socialization, while also reducing isolation.
  • HIA partnership to manage chronic conditions and reinforce care plans with conversation AI delivered via virtual avatars.
  • Diasyst partnership to provide decision support for diabetes. 
  • Patient engagement module
  • Customizable and templated questionnaires and surveys
  • Asynchronous messaging through partnership with Bright.Md.
  • VitalTech offers a fully automated logistics portal for forward and reverse logistics.
  • Our current provider portal with actionable insights
  • Upcoming enhanced provider portal (scheduled to be released in 2023)
  • VitalCare architecture is flexible and scalable to support 3rd party integrations, including over 50 EHRs and custom integrations. We have several API endpoints and webhooks available for integration. 
  • Reminders and task list
  • Personalization
  • Device agnostic
  • Medication module
  • Nutrition module with voice, barcode scanning or manual entry options
  • Competitive pricing and flexibility
  • Our 24/7 support is easily reachable and responsive to solve any issues that may arise for clients and patients.
  • American Hospital Association (AHA) is a strategic investor in VitalTech, its only affiliation with a remote patient monitoring company. 
  • Strategic partnerships that increase possibilities for our clients. Such partnerships include AT&T Business, Rogers Wireless, Medline, Cecilia Health, Xealth, Diasyst, Bright.Md and HIA.
  • VitalTech views all clients as partners. We want you to be successful and to view our team as an extension of your own. From implementation to onboarding or support to marketing, we are here to help. We pride ourselves in our responsiveness and availability and our clients continuously tell us that we are far and above other vendors they have dealt with.
Company information

Founded in 2018

14.1M total equity funding



VitalCare Family - Patient Medication View - iPhone.png
VitalCare Family - Video Call to Patient - iPhone.png
VitalCare Family - Patient Vitals View - iPhone.png
VitalCare Family - Patient Nutrition View - iPhone.png
VitalCare Family - Patient Heart Rate View - iPhone.png
VitalCare Family -iPhone.png

VitalTech RPM Story SC House Calls.mp4
VT Video Testimonial_v2.mp4
Short VitalTech Video.mp4


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