VitalCare Family vs Azodha Platform

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Azodha Platform

5.0

6 reviews

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Product Description:

Families Can Stay Connected To Their Loved Ones Anywhere, Anytime.

About VitalTech:

VitalTech provides a comprehensive enterprise solution that empowers patients to better care for their health, while enabling care teams to monitor, manage and care for patients remotely. Our proprietary platform enables health systems, managed care organizations, home health agencies, physicians, and senior living facilities to automate workflows while improving health outcomes, increasing patient safety, and lowering the cost of care. Our suite of easy-to-use solutions increases patient engagement and compliance.

With our customizable patient application, VitalCare, providers can monitor their patients from the comfort of their own home. You can utilize a VitalTech provided tablet or allow patients to bring their own device and download the app. Care teams can choose which devices each individual patient requires to manager their condition(s). With our engagement module, patients have a suite of patient education materials to help them understand their condition(s) and program, and can communicate with providers through secured messaging, audio, and/or video calls, all within VitalCare. The nutrition and medication modules, reminders/announcements, as well as questionnaires/surveys, empower patients to adhere to their care plans.

VitalCare Admin, our fully HIPAA-compliant, customizable provider portal allows care teams to monitor patients quickly and easily. Within our portal, care teams have access to VitalTech Insights, which provides the ability to create countless customizable reports and analyses from all data collected. In addition to Insights, providers have access to VitalTech Care+, our workflow automation tool that creates proven efficiencies in the delivery of virtual patient care, enhances patient safety, increases accessibility, reduces costs, and optimizes reimbursements.

VitalCare Family, provides additional support for patient engagement, socialization, and compliance, leading to a reduction in isolation and improved outcomes.

Product Description:

Azodha Platform accelerates innovation in care delivery through a modular, AI-infused, interoperable digital enablement platform. It enhances patient experience and streamlines provider efficiency. Below is a detailed exploration of each core solution:

1. Remote Patient Monitoring (RPM):

Azodha's RPM provides real-time monitoring with AI-driven insights and seamless EHR integration. This device-agnostic platform supports remote patient monitoring devices and wearables, enabling continuous monitoring and proactive alerts for timely interventions.

2. Virtual Visit & Wait Room :

Azodha streamlines telehealth appointments with a user-friendly platform, integrated scheduling, tele and patient onboarding capabilities. The platform optimizes waitroom to drive patient centric and optimized provider experience.

3. Patient and Provider facing Scheduling:

Comprehensive EHR integrated or stand alone scheduling for patients, provider operations and hospitals for home care, virtual and physical office scheduling

4. Digital Patient Engagement:

Azodha platform integrates and digitized patient care journey navigation across enrollment, onboarding, scheduling, health goals, surveys, chat, education and more via patient apps and portals.

5. Conversational AI:

Azodha uses Gen AI to enhance patient engagement through personalized care plans, AI assist for various patient interactions including scheduling, Q&A with voice interaction capabilities.

6. Dispatch and Logistics:

Azodha platform enables dispatch and logistic insights for home based scheduling and operations

Through seamless integration with existing systems and AI driven digital components, Azodha ensures that healthcare providers can deliver superior patient experience while optimizing operational workflows and administrative costs.

About Azodha:

Azodha platform transforms the last mile of care delivery, elevating patient outcomes and experience in innovative care models such as hospital-at-home, virtual care, and diverse home-based care strategies. With a buy-to-build approach, our platform serves as a catalyst, facilitating inter-system and point-of-care interoperability, establishing a digital front door and operationalizing generative AI. Azodha empowers organizations to unlock the full potential value of their existing systems, while bridging any gaps to drive innovative, patient-centric care delivery.

Compatibility level

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Clients

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Product Capabilities

Virtual Encounter

Family members and caregivers may utilize audio or video calling features to connect with the patient. Additionally, VitalTech Family contacts can be added to audio or video consultations between the patient and the provider.

Analytics

VitalTech Insights, our business intelligence (BI) and advanced analytics tool enables our clients to analyze, visualize and better utilize patient data. It allows clients to quickly see outcome data and gain business insights to share with team members, enabling better care with greater efficiency. Care teams can connect to VitalTech Insights via VitalCare’s fully HIPAA-compliant clinical provider portal. Insights ingest EHR data, SHP data, claims data, and VitalTech data collected from multiple devices, patient surveys and questionnaires, and third-party sources. Using Amazon Web Services (AWS), the world’s most comprehensive and broadly adopted cloud platform, to analyze and customize the data, VitalTech Insights has demonstrated improved outcomes and improved costs of care. The analyses provided by VitalTech Insights deliver care teams with a visualized overview of patients’ health in a simple, easy-to-use platform, and data can be exported to easily digestible reports that can be shared with various members of the care team. Clients can customize reports as needed to help track their outcomes and other key performance measures. There are many out of the box reports available to clients, and additional custom reports can be easily created. Our team is here to assist with ongoing support to create custom reports and analyses.

Data Collection

Contacts using VitalTech Family will have full access to the patient's biometric and other health data in real-time. VitalTech is hardware agnostic, supporting a wide range of devices and vendors with full integration to Apple Health and Google Fit. VitalTech has partnered with cutting-edge wearables and sensors to ensure patients' home safety and well-being. By continuously monitoring vital signs and other health parameters, these devices enable providers to identify potential issues early on, allowing for timely interventions and reducing the risk of complications.

Analytics

Accessibility & Equity

The VitalCare patient application was designed with ease of use as one of the primary goals. It is simple and straightforward, and able to be used by people with little or no technical knowledge. One of the key focus areas for VitalTech has been developing simple, intuitive UI and communications. The UI is designed to be very senior friendly for low vision and dexterity . VitalTech follows the recommendation of the Joint Commission that all patient education materials (PEMs) should be written at or below a 5th grade reading level in order to address the health literacy needs of all patients. We are mindful that many of our patients utilizing the VitalCare application are elderly, with the average age of our users being 78. With that knowledge, we work hard to ensure that our application is easy to use no matter a patient’s age and/or technical literacy. VitalTech and AT&T initiated a strategic partnership to deliver best-in-class virtual care over FirstNet, ensuring patients and clinicians always have access to real-time data and communications to solve some of the more significant health equity issues the US healthcare system faces. From AT&T, we provide patient access to the FirstNet network mentioned prior. As a FirstNet subscriber, patients would get prioritized access on all AT&T LTE bands in addition to Band 14, while also receiving enhanced coverage in rural areas.

Pre-Built Care Plans

VitalTech Family users will be able to review patients inputs or lack of inputs to see if the patient is adhering to their care plan. Users may also send gentle reminders to promote positive behavior change for patients.

Operational Support

We have a dedicated customer success team that will continue to work with you and is always available to rectify any issues that may come up, for both you and any of the patients on the system. VitalTech offers a 24/7 customer and technical support service for both providers and patients.

Patient Education & Coaching

VitalTech Family users will be able to send gentle reminders to promote positive behavior change for patients.

Access & Scheduling

N/A

Intake & Virtual Waiting Room

N/A

Access & Scheduling

Azodha schedular component can integrate with your existing EHR or independent schedular to meet unique scheduling needs and limitations. This module can also be used standalone as a schedular replacement. It offers: 1> Patient Self Scheduling: Patients can view available time slots in real time and select the most convenient option, minimizing delays and reducing the risk of dropouts. This seamless scheduling experience enhances patient satisfaction by making the process smoother and more accessible. 2> Provider Operations/Call center Scheduling: Azodha provides healthcare providers with a streamlined solution for booking and managing appointments for home care, virtual care as well as for physicians office. Providers can easily view real-time availability and prioritize appointments based on staff location, availability, type of appointments, acuity and patient history. This system enhances operational efficiency and optimizes provider schedule to reduce patient wait times.

Intake & Virtual Waiting Room

Azodha’s Intake & Virtual Waiting Room feature revolutionizes the patient experience by offering a seamless, integrated solution for virtual care. 1> Digitized patient onboarding, consents in secure manner prior to appointments 2> Scheduling integrated with virtual wait rooms enables telehealth for home care, tele only or hybrid (in person at home plus virtual team). 3> Patients, providers, and staff all have access to the virtual waiting room, which offers real-time insights into appointment status, wait times, queue management, chat with caregivers and patients (before, during and after the appointment). 4> The system also includes the integration of wearable devices and remote patient monitoring, ensuring that providers have up-to-date health data within the virtual room at their fingertips. 5> Patients are kept engaged with timely notifications and reminders, and they can easily communicate with providers or staff through built-in chat options. 6> Care Team Collaboration with internal notifications sent when field staff or providers need to join the virtual room, dial in internal and external guests to collaborate on patient care and integration with other tools to allow pre, during and post appointment collaboration. Azodha’s Intake & Virtual Waiting Room is designed to keep the entire care journey connected, efficient, and patient-centered from start to finish.

Virtual Encounter

Azodha’s Virtual Encounter feature provides a comprehensive and streamlined platform for telehealth visits with features such as 1> Inviting guests to tele visit using calling, text or email 2> Calling patients 3> Patient Chat 4> Internal Care Team Chat 4> EMR integration to access patient clinical data 5> RPM Integration to see patient vitals 6> Exchange documents and education material with patients via chat 7> Screen sharing 9> Configurable virtual backgrounds 10> Integration of language services 11> Notifications for timely meeting attendance 12> Appointment sequencing based on patient acuity and wait times

Diagnosis & Documentation

Azodha's Virtual Encounter feature offers powerful tools for documentation and driving seamlessly actions with existing provider workflows. 1> Providers can access existing patient summary from the EHR 2> AI based care plan generation based on the gathered data, allowing providers to review, confirm, or revise recommendations 3> Clinical decision augmentation based on patient information and evidence based guidelines 4> Automating actions like scheduling patient appointments, order prescriptions or labs etc

Contextual understanding

Azodha's advanced Gen AI framework provides deep contextual understanding of user queries. This allows our AI assistant to grasp nuance, intent, and domain-specific terminology to provide highly relevant, informed responses.

Interoperability

Our platform is designed to seamlessly integrate with EMRs to drive automation. Automation actions like scheduling patient appointments, order prescriptions or labs

Data security and privacy

Safeguarding your data is our top priority. Azodha employs industry-leading security practices, including end-to-end encryption, secure cloud hosting, and granular access controls. We are GDPR, HIPAA and SOC 2 compliant, ensuring the highest standards of data protection.

Naturalistic interaction

Azodha's AI assistant engages in fluid, human-like conversations. Powered by advanced dialog management and natural language generation, it can handle multi-turn interactions, clarify ambiguity, and provide thoughtful, personalized responses - creating an intuitive user experience.

Scalability

Built on a robust, cloud-native architecture, Azodha effortlessly scales to handle high volumes of concurrent users and queries. Our auto-scaling infrastructure dynamically adjusts capacity based on demand, ensuring consistently fast response times.

Use Cases

Description:

VitalCare is a flexible and customizable solution that can be utilized across numerous patient populations and settings. We are proud to serve so many individuals across such varying use cases.

Chronic Condition(s) Management: patients/users with CHF, COPD, hypertension, diabetes, asthma, cancer, behavioral health, kidney disease, obesity, and other conditions
Rising Risk: patient populations with a suspected infection or high susceptibility to chronic illness
Complex Condition(s) Management: patients/users with comorbidities that require complex interventions
Post-Acute: patients with clinical needs after surgical procedures (e.g. joint replacement) or other hospitalizations
Episodic Care: Prenatal and postpartum care for pregnant people and new parents
Pediatrics: Infants through older adolescents with issues ranging from post-NICU monitoring to asthma control
Private Pay Patients
Isolated patients: patients who live alone

Pediatric use cases:

None provided

Users:

VitalCare Family is best utilized for family members, loved ones, and/or caregivers of patients to add an additional sense of security for the users. For pediatric patients, VitalTech Family users are able to remotely check in on them by monitoring their vitals, nutrition and medication adherence, as well as video chat with the patient and/or the patient and their provider.

VitalCare Family adds an additional layer of comfort and support for the users, as well as provides the patient with a sense of support. Users of VitalTech Family are encouraged to provide gentle reminders to a patient if they become begin to stray off their care plan.

Description:

◘ Use cases :

• Hospital @ Home

• Virtual Care: Womens Health, Chronic Care, Longevity, Muti Specialty Clinics, Behavioral Health

• Digital Care Journey

• Provider Operations Automation

◘ Outcomes:

• Time Savings: Saved 20 minutes per patient in onboarding and scheduling.

• Engaged over 65% of the patient population month-over-month via the patient app.

• Enabled patient experience to exceed 90 NPS

• Rapid Deployment: Launched solutions in 6-8 weeks, reducing time-to-market.

• Cost Efficiency: Reduced technology implementation costs by 70%

• Reduced Operational Cost by 25%

• Increased efficiency with AI to allow higher number of patients to be seen

Pediatric use cases:

Azodha Platform's solutions are fully applicable to pediatrics. Features such as scheduling, virtual rooms, digital intake, digital patient/caregiver engagement can accelerate access and convinience for pediatric care.

Users:

• Patients

• Caregivers

• Providers

• Clinicians - Nurse Practitioners, Care Managers

• Field Staff - Paramedics, Social Care Coordinators)

• Call Center, Front Office Team

• Administrative and Operations Team

EHR Integrations

Integrations:

Not applicable

EMR Integration & Relevant Hardware:

Not applicable

EMRs Supported:

Not applicable

Hardware Compatibility:

Mobile / Tablet (native app)

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Point Click Care

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Client Types

Pediatric Hospitals

Academic Medical Centers

Accountable Care Organizations

Rural Hospitals

Small Medical Facilities

Large Medical Facilities

Extra Small Medical Facilities

Medium Medical Facilities

Extra Large Medical Facilities

Pediatric Hospitals

Academic Medical Centers

Accountable Care Organizations

Rural Hospitals

Small Medical Facilities

Large Medical Facilities

Health Insurers

Direct to Consumer

Pharmaceutical

Device Manufacturers

IT Service Providers

Long-Term Care

Home Healthcare

Wellness Companies

Medical Labs

Diagnostics and Imaging Centers

Behavioral Health Providers

Startup Partners

Health and Fitness Apps

Awards

Differentiators

Differentiators vs EHR Functionality:

While EHRs are often viewed as competitors, it is clear that their current functionality is not comparable. EHRs do not provide clients with actionable insights that lead to informed decision making.

VitalCare Admin not only stores all the data but also provides valuable insights through VitalTech Insights and automates provider workflows with VitalTech Care+.

EHRs are introducing new features in an attempt to keep up with the innovative virtual care solutions, but unfortunately they continue to fall short in their functionality.

VitalCare's provider portal (VitalCare Admin) proactively supports clinicians to deliver the highest quality of care to patients in in the comfort of their own home simply and effectively.

Differentiators vs Competitors:

VitalTech's comprehensive virtual care platform and advanced analytics will provide you with a significant competitive advantage in the region by offering comprehensive and innovative remote patient monitoring and engagement solutions. By seamlessly managing various levels of patient acuity and disease states, VitalTech enables you to deliver superior care, optimize patient outcomes, and minimize hospital readmissions. VitalCare's flexible automated provider workflow builder allows you to treat today's patients but adapt to new and innovative care pathways as access to rich contextualized analytics drives better care.

VitalCare allows providers to manage all patient types from a full turnkey solution delivered to a Hospital at Home patient to a downloaded app allowing you to mass scale for pop health and continuing health.

VitalTech has an intuitive clinical provider portal, which, combined with our unique engagement tools and SDOH functionality, fosters a more meaningful and personalized patient experience. This enhanced engagement elevates patients' quality of life and bolsters their confidence in the care they receive from you. Patients' sense of empowerment and support from this platform ultimately translates to higher satisfaction rates and improved patient retention.

VitalTech is hardware agnostic, supporting a wide range of devices and vendors with full integration to Apple Health and Google Fit. VitalTech has partnered with cutting-edge wearables and sensors to ensure patients' home safety and well-being. By continuously monitoring vital signs and other health parameters, these devices enable healthcare professionals to identify potential issues early on, allowing for timely interventions and reducing the risk of complications.

VitalTech's comprehensive virtual care and engagement solutions position providers at the forefront of patient-centered care, setting it apart from its competitors. By offering enhanced patient experiences, superior health outcomes, and innovative technologies, providers can expect increased patient loyalty and a stronger market presence.

At VitalTech, we provide the ability to monitor all patient populations and disease states, the ability to pivot easily, and customization is available for functionality, reporting, alerting, etc. VitalCare proactively assists providers to deliver the highest quality of care to patients in in the comfort of their own home.

VitalTech's comprehensive virtual care platform combines advanced AI-based analytics, extensive RESTful APIs, clinical support, customizable workflows, and strategic partnerships with FirstNet and AT&T to set us apart. Our platform is at the forefront of patient-centered care and health equity. We are committed to driving continuous improvements in patient care, outcomes, and overall efficiency to ensure that Baptist can deliver all patients the highest quality of care.

VitalTech's comprehensive virtual care platform, enhanced by advanced AI-based analytics, clinical support, customizable workflows, and seamless integration with existing healthcare infrastructures, sets us apart from our competitors. Our dedication to providing more personalized and effective care enables healthcare organizations to improve the patient experience and overall well-being, ultimately leading to innovative and equitable healthcare solutions.

Some key VitalTech differentiators are listed below:

VitalCare is a comprehensive, full-stack enterprise solution.
VitalCare powered by FirstNet®
VitalCare has an SDK and extensive RESTful APIs
VitalTech Insights, our business intelligence (BI) and advanced analytics tool, enables clients to analyze, visualize and better utilize all collected data.
VitalTech Care+, our workflow automation tool, allows clients to set customized workflows for each patient group, facilitating better care with greater efficiency.
VitalCare Family drives patient engagement, compliance, and socialization, while also reducing isolation.
HIA partnership to manage chronic conditions and reinforce care plans with conversation AI delivered via virtual avatars.
Diasyst partnership to provide decision support for diabetes.
Patient engagement module
Customizable and templated questionnaires and surveys
Asynchronous messaging through partnership with Bright.Md.
VitalTech offers a fully automated logistics portal for forward and reverse logistics.
Our current provider portal with actionable insights
Upcoming enhanced provider portal (scheduled to be released in 2023)
VitalCare architecture is flexible and scalable to support 3rd party integrations, including over 50 EHRs and custom integrations. We have several API endpoints and webhooks available for integration.
Reminders and task list
Personalization
Device agnostic
Medication module
Nutrition module with voice, barcode scanning or manual entry options
Competitive pricing and flexibility
Our 24/7 support is easily reachable and responsive to solve any issues that may arise for clients and patients.
American Hospital Association (AHA) is a strategic investor in VitalTech, its only affiliation with a remote patient monitoring company.
Strategic partnerships that increase possibilities for our clients. Such partnerships include AT&T Business, Rogers Wireless, Medline, Cecilia Health, Xealth, Diasyst, Bright.Md and HIA.
VitalTech views all clients as partners. We want you to be successful and to view our team as an extension of your own. From implementation to onboarding or support to marketing, we are here to help. We pride ourselves in our responsiveness and availability and our clients continuously tell us that we are far and above other vendors they have dealt with.

Differentiators vs EHR Functionality:

Azodha Platform overlays and overcomes challenges of existing tools in healthcare ecosystem such as EHR, CRMs etc

Key differentiators include:

• Modern patient facing capabilities like self scheduling, seamless and secure logins, interactive chat with care teams, voice and natural language based chat assistance, configurable patient app and portals, integrated SDOH support, digitzed patient surveys etc.

• Seamless Remote Patient Device Integrations: Azodha supports a wide range of devices for real-time data visualization and monitoring, ensuring comprehensive care coordination.

• Patient data summary and insights, with personalized patient care plans and recommendations

• Operational enablement beyond EHR based on provider business model

• True Interoperability: Integration across provider ecosystem with existing EMRs, CMS, RCM and other tools enhancing integrated patient care and operational efficiency.

• Dispatch & logistics to enable home based care delivery

Differentiators vs Competitors:

Azodha Platform stands out in the competitive landscape with unique features and capabilities:

• API based backed whitelabelled platform enabling fully configurable user journeys and UI configuration

• AI driven personalization and operationalization of AI in patient interactions and provider operations

• Rapid Implementation in 4-6 weeks

• Buy to build approach reducing TCO by 3X

• SaaS based licensing approach reducing technology spend by 70%

• Azodha seamlessly integrates with existing EMRs, CRMs, HIEs, RPM, Wearables to streamline patient and provider experience.

Health Equity

Keywords

patient engagement,digital patient engagement,caregiver engagement,patient insights,sdoh,remote chronic care management,video chat,2-way secure messaging ,video consult,group video & scheduling ,vital sign collection, medication adherence,medication reminders,nutrition

Images

1 of 6

VitalCare Family - Patient Medication View - iPhone.png

1 of 11

Remote Patient Monitoring (RPM) Feature

Videos

1 of 3

VitalTech RPM Story SC House Calls.mp4

1 of 2

Azodha H&H Home Care Programs.mp4

Downloads

Patient Facing RPM Flyer.pdf

RPM Brochure.pdf

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Company Details

By VitalTech

Founded in 2018

By Azodha

Visit Website

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