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Avel eCare Senior Care

Avel eCare Senior Care

Avel eCare Senior Care


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Avia Summary

Avel eCare Senior Care is a solution provided by Avera eCare. It belongs to multiple categories of digital health solutions including Digital Front Door (DFD), Virtual Health, On-demand Behavioral Health, and Virtual Visits (Synchronous + Asynchronous).
Some other resource(s) that may be helpful in learning about Avel eCare Senior Care include: A buyer’s guide to conversational AI and Buyer’s guide to the digital front door

In the United States, nearly 20 percent of our population is made up of older adults. Organizations who provide care for these individuals — Skilled Nursing Facilities, Long Term Care Facilities, and Senior Living Campuses — can provide improved access to health care services while enhancing the quality of life for residents and staff by utilizing Avel’s telemedicine services.

Avel eCare Senior Care offers a broad array of programs and services that can be configured to suit a variety of care settings. These services include:

  • 24/7 access to a geriatric-trained team, including urgent care
  • On-site assessments and specialized care from a team of geriatric-trained specialists
  • Behavioral health support
  • Advance care planning consultations
  • Assistance with medication questions and other concerns
  • Coordinated care with primary care physicians
  • Oversight from a geriatric-trained physician who can take on the Medical Directorship role at your facility to ensure regulatory compliance beyond minimum standards

During the past 12 months, Avel eCare Senior Care has:

  • Responded to 1,965+ encounters per month across 65+ facilities
  • Avoided transfers – 96 percent of encounters are able to be treated at the site with Avel eCare Senior Care
  • Provided education on wound care, head-to-toe assessments, advance care planning, behavioral health interventions, pharmacy interventions, and more!
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EHR integration

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Use cases and differentiators

Skilled Nursing

With the help of facility staff, Avel eCare can accurately assess residents’ conditions from hundreds of miles away. In addition to care for urgent or acute conditions, the Avel eCare Senior Care team provides general clinical support and assessments, behavioral health support, pharmacy support (i.e. medication reviews), assistance with admissions and discharges, advance care planning support, education to facility staff and more.

Services include:

  • Access to board-certified physicians, including geriatric-trained specialists
  • 24/7 provider coverage
  • Psychiatric nurse practitioners
  • RN coordinators with gerontological certification
  • Geriatric-certified pharmacists
  • Administration
  • Support Staff

Senior Living

Facilities who work with the Avel eCare Senior Living Program can provide their assisted living and residential care staff with direct access to geriatric-trained clinicians 24/7. Utilizing a mobile cart equipped with Wi-Fi and advanced technology, staff can easily consult with Avel eCare’s experienced team for support regarding:

  • Fall assessments
  • Medication review and consultations
  • Provider consultations
  • Resident changes in condition
  • Resident or family meetings
  • Team training
  • And more

Avel eCare’s dedicated geriatric-trained team collaborates with local leadership and staff to extend services offered within your community while helping:

  • Reduce avoidable hospital transfers
  • Improve resident health and well-being
  • Increase occupancy
  • Provide access to physician consultations
  • Enhance current service offerings
  • Become the provider of choice

Medical Directorship

When facilities partner with Avel eCare Senior Care Medical Directorship Program, they free up time for local physicians and increase productivity and efficiency among staff. They count on Avel eCare’s physician to ensure that best practices and established protocols are being followed to meet regulatory compliance beyond minimum standards.

Services include:

  • Attend Quality Assurance and Performance Improvement (QAPI) meetings
  • Assist with the survey process and plan of correction
  • Coordinate medical care
  • Establish and apply monitoring systems, effective documentation, and follow-up of findings
  • Guide implementation of resident care policies
  • Improve physician compliance with regulations
  • Investigate quality issues to improve care
  • Provide clinical guidance and maintain current standards of practice
  • Provide education to providers

Specialty Services

Enhance the quality of life for your residents and staff by utilizing any of our a la carte services including:

  • Behavioral Health – On-demand access to behavioral health professionals for urgent care visits, medication reviews, initial psychiatric evaluation and diagnosing
  • Home Health and Hospice– Clinicians available to provide call coverage services for home health and hospice services
  • Pharmacy – Minimize risk for hospital readmission by proactively identifying potential for Adverse Drug Events and medication management
  • Wound Care – Enhanced wound evaluations and care for urgent needs, ongoing monitoring, and education

Senior citizens 

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