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Teladoc

Teladoc

Teladoc

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By Teladoc Health
5.0

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Teladoc

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Overview


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AVIA SummaryAboutProduct capabilitiesEHR IntegrationsUse cases and differentiatorsCompany informationMedia
Select which hospital or health system you work at and see a personalized compatibility level.
You may also be interested in:
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Digital Front Door ("DFD")

Orbita.ai

5

Sponsored

Sponsored

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Avia Summary

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Teladoc is a solution provided by Teladoc Health which was founded in 2002. It belongs to multiple categories of digital health solutions including Digital Front Door (DFD), Virtual Health, Virtual Visits (Synchronous + Asynchronous), Comprehensive Perinatal Care, Health Equity, Behavioral Health, On-demand Behavioral Health, Improving Engagement & Self-Management, Virtual Nursing, and Smart Rooms.
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It has 6 verified clients.
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Teladoc integrates with major EMRs such as Epic, Cerner, and Meditech.
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Some other resource(s) that may be helpful in learning about Teladoc include: A buyer’s guide to conversational AI and Buyer’s guide to the digital front door
DESCRIPTION

Teladoc Health delivers a fully integrated suite of connected care solutions – including hardware, software, and services – to help hospitals and health systems of all sizes offer state-of-the-art telehealth services to patients. Teladoc Health is much more than a single point solution vendor. We are a strategic partner to hospitals and health systems — applying solutions to help transform care delivery and solve their most pressing issues. We offer expert consultancy services to our clients, bringing best practices learned from thousands of implementations to help accelerate your transformation.  

    

500+ hospitals and health systems have selected Teladoc Health as their trusted partner, based on our commitment to service and clinical excellence, state-of-the-art solutions and purpose-built devices and deep knowledge of healthcare.  

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FEATURED MEDIA
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Valley Health | Leveraging Virtual Nursing to Meet Community Needs
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Saint Luke's Kansas City Case Study
Saint Luke's Kansas City Case Study
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Valley Health Case Study
Valley Health Case Study
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Hackensack Meridian Health Case Study
Hackensack Meridian Health Case Study
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Enabling virtual care in the home or in long-term care facilities
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Get expert advice or enable surgical mentoring in the Operating Room
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CATEGORIES & SOLUTIONS

Digital Front Door (DFD)


Virtual Health


Virtual Visits (Synchronous + Asynchronous)


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Synchronous Virtual Visit Tools


Teletherapy


On-Demand Behavioral Health


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CLIENT TYPES

Pediatric Hospitals

Academic Medical Centers

Accountable Care Organizations

Rural Hospitals

Small Hospital/Health System

Large Hospital/Health System

Extra Small Hospital/Health System

Medium Hospital/Health System

Extra Large Hospital/Health System

AWARDS
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Product capabilities

Access & Scheduling

As part of an embedded experience within Epic and Oracle Cerner, launch virtual encounters directly within the EHR or Microsoft Teams. Teladoc Health allows providers to invite an interpreter during a live encounter with availability in 60 second or less for over 250 languages, including ASL. Invite additional participants, such as family members, to the visit with no app required.

AVIA GUIDE
What is access & scheduling?
Ability to provide multilingual and omni-channel options. No app download or authentication required for patients/members. Navigation and scheduling through existing channels, with provider launch from the EHR. Allow for patient link distribution to family members. Proxy support is provided.
Intake & Virtual Waiting Room

Easily capture new patients or connect with existing ones and seamlessly route them to the appropriate care team using the same automated process regardless of if the patient is in the ED, clinic, or at home. Customize any patient workflow across any acuity level or location with the ability to capture valuable data, including demographics, forms and questionnaires, surveys, consent forms, real-time eligibility verification, payment collection, scheduling, single sign-on and EHR integration.

AVIA GUIDE
What is intake & virtual waiting room?
Ability to handle digital form upload & intake. Integrated symptom checking. Waiting room accessible to patients, providers, and staff. Patient/member queueing. Patient can share images or videos. Integration with connected devices for vitals collection. Patient/member contact/chatting. Content for patients to interact with in the waiting room. Notify patient when provider is ready to start visit. Tool for patient to test tech feasibility
Virtual Encounter

Built to mimic in-person care—using the latest video and audio technology compatible with diagnostic peripherals—Teladoc Health can bring care wherever patients are, with devices and software that work in hospitals, clinics and patients’ homes. 24/7 technical support, identity management and redundant global connectivity ensures high-resiliency and two-way integration puts data and patient information at clinician’s fingertips with HL7 integration, scheduling, eligibility confirmation, patient surveys, payments and digital signature.

AVIA GUIDE
What is virtual encounter?
Ability to provide high-resiliency, high-latency video with ability to toggle to phone/audio and support for multi-party video. Patient education that can be annotated. Enable a consumer to alternate between modalities (text/chat/in-app messaging/secure portal). Asynchronous interview (including integrated symptom checking/virtual triage). Ability to “step up” to video visit or in person care if needed. Integration with connected devices, support for file sharing, screen sharing, and group chat. Notification for patients when provider has responded and vice versa. Ability to obtain patient feedback post encounter
Diagnosis & Documentation

Diagnosis specific templates such as stroke and behavioral health, contain data elements that can be imported through an EHR integration, passed through the Intake module check-in process, or entered manually by a clinical user. Calculators, scales, and helpful tools are incorporated to help providers track diagnosis and treatment options while fully documenting the clinical interaction.  Once documentation is complete, a consult note can be generated and electronically signed, providing a record of interaction that can be distributed to 3rd party systems through integration. 

AVIA GUIDE
What is diagnosis & documentation?
Ability to leverage existing patient demographic/medical info. Support for documentation within the EHR. Auto-generation of clinical documentation. Review, confirm, or revise diagnosis, treatment options (including escalation to a higher acuity care setting), and care plan in a timely manner and within existing provider workflow tools. Photo integration, recording integration, and ability to push AVS to patient portal.
Technical Support

As the only Telehealth Managed Service Provider, our service and support infrastructure provide clients with 24/7 or 12/7 proactive monitoring options to ensure their programs are always up and running.

AVIA GUIDE
What is technical support?
Ability to provide phone-based support for patients/members and providers. Ability to provide chat or text-based support for patients/members and providers.
Analytics

Teladoc Health’s analytics module helps telehealth administrators see and understand data. Our visual analytics platform transforms the way people use data to solve problems and become a more data-driven virtual care program. The analytics module provides visual analytics and dashboards to enable users to spot patterns and trends quickly.

AVIA GUIDE
What is analytics?
Ability to provide robust analytics such as provider utilization/productivity, average time per visit, most commonly treated conditions, resolution vs. escalations, volume by day and time, and patient feedback / where patient would have gone.
Behavioral Health Integration

Behavioral health workflows can be embedded within EDs, inpatient care and psychiatric units through timely specialist consults. Diagnosis specific templates like those for behavioral health, contain data elements that can be imported through an EHR integration, passed through the Intake module check-in process, or entered manually by a clinical user.

AVIA GUIDE
What is behavioral health integration?
Ability to coordinate across a healthcare delivery system or network to provide patients with behavioral health services in inpatient and outpatient sites of care.
ED-based Mental Health Interventions

By extending the reach of your providers to more locations, mental health patients can be treated in any care location. Bring mental health services to primary or urgent care clinics and the home, enabling remote access at the point of care – scheduled or on-demand. Additionally, support your inpatient and emergent lines with access to remote mental health specialists in acute and emergent situations. Additionally, this capability allows organizations to facilitate care coordination between non-owned medical groups, build virtual second opinion pathways, enhance same-day specialty referrals, and augment business cases for servicing patients in place.  

AVIA GUIDE
What is ed-based mental health interventions?
Ability to deploy ED-based interventions for treatment initiation and referrals to appropriate services for individuals with mental health needs across the acuity spectrum.
Multimodal Communication Tools

Designed for a multitude of use cases, healthcare environments and budgets, our telehealth devices connect patients and providers to ensure easy access to high-quality virtual care. Built to complement in-person care—using the latest video and audio technology compatible with diagnostic peripherals—Teladoc Health can bring care wherever patients are, with devices and software that work in hospitals, clinics and patients’ homes.

AVIA GUIDE
What is multimodal communication tools?
Bi-directional communication enabled between patients and care teams through their native inpatient devices
Care Coordination

Teladoc Health enables integrated virtual care for hospitals and health systems to transform care delivery in the hospital, while also extending their influence beyond its walls. This allows hospitals and health systems to address workforce challenges, increase access to services, improve care coordination and attract new patients – all through an enterprise platform solution that integrates with your existing investments.

AVIA GUIDE
What is care coordination?
Ability for care teams to easily access summarized patient context and information at the point of care through attribution and collaboration of other care team members
EHR integration

Integrations
None provided
EHR integration and relevant hardware
None provided
EMRs supported
Epic, Cerner, Meditech, Allscripts, athena, NextGen
Hardware compatibility
None provided
Use cases and differentiators

Use case descriptions

Teladoc Health enables health systems to offer virtual care services across the care continuum – from ambulatory care to emergent care to inpatient care, and even care in the home.

Inpatient Care

Partnering with Teladoc Health empowers hospitals to deliver an intuitive, seamless new standard of inpatient care. Hybrid care models – those that leverage both in-person and virtual care when appropriate – allow hospitals and health systems to build more robust care teams around every patient, allowing bedside staff to focus on the most critical patient needs.

  • Expand capacity and capabilities: Increase staff-to-patient ratios, augment staff coverage during volume surges, reduce burnout and expand staff training opportunities. Specialists can virtually consult during inpatient emergency situations and intensive-care locations, adding expertise and guidance for in-person staff. 
  • Increase satisfaction: Clinicians and staff appreciate the convenience, added support and improved efficiency. Patients appreciate the simplicity, ease, safety and added attention that comes from a hybrid care experience. 
  • Drive financial stability: An enterprise-wide approach to virtual care can help address some of the core issues that challenge financial stability. Maximize the value of your existing digital investments and drive operational efficiencies and cost-savings at scale.  

Virtual services can include:

  • Medical specialties and subspecialties including behavioral health, cardiology, diabetes, infectious disease, nephrology, neonatology, neurology, oncology, pulmonology, palliative care, physical and occupational therapy 
  • Virtual nursing 
  • Administrative support 
  • Pharmacy 
  • Social services 
  • Scheduling, admissions and discharge 
  • Imaging 
  • Interpretive services, including over 260 languages 
  • Provider virtual consults 
  • Virtual rounding/telerounding 
  • TeleICU visits 
  • Virtual sitting/Telesitting 
  • Remote patient monitoring 

Emergent Care

Teladoc Health can help hospitals and health systems increase access to life-saving care by enabling immediate access to specialists when the minutes matter most. With quick, timely diagnoses provided through our easy-to-use connected care solutions, emergent care departments can help save lives and increase recovery likelihood for more patients.

  • Deliver timely treatment to more patients: Allow patients to be seen within minutes to help determine the best treatment pathway. Increase coverage and response time to most appropriately manage acuity levels. Expand access to a broader range of capabilities, resources and treatments. 
  • Meet your mission: Ensure your capabilities and capacity match the needs of the people you are serving. Providing around-the-clock access to high-quality care for emergent patients helps improve health outcomes. 
  • Scale for growth: Employ models that can scale up or down as needs change. Virtually connect to specialists inside and outside the health system. 

Virtual services can include:

  • Behavioral health 
  • Cardiology 
  • Critical care 
  • Diabetes 
  • Infectious disease 
  • Oncology 
  • Neonatology 
  • Neurology/Telestroke 
  • Pharmacy 
  • Physician services 
  • Provider virtual consults 

Ambulatory Care

Hospitals and health systems need an experienced virtual care partner that can help them find solutions to long wait times, barriers to care, workforce burnout, care coordination and data integration issues — and help reduce unnecessary emergency room visits, hospital readmissions and disease advancement. Managing ambulatory services through Teladoc Health’s Solo solution allows you to integrate data and connect workflows using your existing EHR to build a longitudinal view of your patients. 

  • Improve adherence: 24/7 ambulatory capabilities with personalized patient support can help improve adherence and reign in the impact and progression of chronic conditions. 
  • Reduce care fragmentation: Extending your footprint into ambulatory settings can reduce care fragmentation and help you maintain a competitive advantage in your market. 
  • Leverage existing technologies: The flexibility of Solo allows you to leverage your existing technologies and invest in virtual ambulatory services at your own pace. 

Virtual services can include:

  • Administrative Support 
  • 450 Medical Subspecialties including: Behavioral health, cardiology, diabetes, infectious disease, nephrology, neurology, oncology, pediatrics, pulmonology, physical and occupational therapy 
  • Home health
  • Palliative care 
  • Pharmacy 
  • Rehabilitation 
  • Crisis assessments 
  • Education and coaching 
  • Provider consults 
  • Remote patient monitoring 
  • Scheduling 
  • Virtual visits
Pediatric use cases

Teladoc Health enables many children’s hospitals across the country to deliver virtual care across the continuum. 

Users

Hospitals & Health Systems. 

Teladoc Health also offers solutions for Employers and Health Plans.

Differentiators vs internal options

Our technology delivers layers of value to the virtual encounter to enable better team collaboration and patient engagement across a full range of care settings; supports consumer and care team experience, configurable intake, connects to devices, hybrid care and provides robust reporting, enhanced collaboration, along with embedded audio/video within EHRs.

Differentiators vs competitors

With 20+ years of experience founding and leading the virtual care segment, our technology and clinical expertise provide greater access to a wide range of physical and mental healthcare services; empower patients and providers with insights that inspire and accelerate better health decisions; and foster clinical collaboration that leads to higher quality of care. 

Teladoc Health offers expert consultant services to our health system partners, bringing best practices to help accelerate your transformation. Supporting hospitals and health systems with implementation, customized analytics and technical assistance enables our partners to make the most out of their investments. 

As the only Telehealth Managed Service Provider, our service and support infrastructure provides clients with 24/7 or 12/7 proactive monitoring options to ensure programs are always up and running.

Company information

By Teladoc Health

Founded in 2002

49.2M total equity funding

Visit website

HELPFUL TOOLS

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Media


Images

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Enabling virtual care in the home or in long-term care facilities
edit-media
Get expert advice or enable surgical mentoring in the Operating Room
edit-media
Inpatient virtual care and virtual nursing
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Bring specialists directly to the bedside
Videos

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How Teladoc Health helps hospitals and health systems
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What do you look for in a virtual care partner
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Valley Health | Leveraging Virtual Nursing to Meet Community Needs
Downloads

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Saint Luke's Kansas City Case Study
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Valley Health Case Study
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Hackensack Meridian Health Case Study
You may also be interested in:
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Digital Front Door ("DFD")

Orbita.ai

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Sponsored

Select which hospital or health system you work at and see a personalized compatibility level.

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Reviews


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Overall Score
5.0

1 review


5.0

Features

5.0

Ease of use

5.0

Customer Support

0.0

EHR Integrations

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Reviewer’s Rating
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Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility
Select EMR

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

March 28, 2023

verified

March 28, 2023

Teladoc - worth it!

Since using Teladoc, we have been extremely impressed with its functionality and integration with Microsoft Teams. The ease of use and customer support are both top-notch, earning them 5 stars in both categories. The only downside is the cost, which is a bit high. However, I still believe that Teladoc is worth the investment, as it has been a game-changer for our team. We recently switched from a different vendor and I would never go back. All the headaches over functioning technology are gone which is helping with provider adoption and patient experience. Overall, I highly recommend Teladoc!

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Adam Artel

Director of Digital Portfolio, Internal consultant working with Teladoc at Bellin Health

Helpful(0)
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AVIA Marketplace's Top Virtual Visit Companies Report | Fall 2024
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December 18, 2023
A buyer’s guide to virtual nursing
Virtual nursing is the ability to remotely provide nursing services through an electronic platform. Nurses (RNs and NPs) provide a variety of virtual tasks while assessing, planning and evaluating patient outcomes, intervening as appropriate utilizing the Nursing Process. The key difference is they are interacting virtually. We are currently seeing a rising interest in providing Virtual Nursing bedside support to staff nurses.
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December 14, 2023
Top Virtual Nursing Companies Report
AVIA Marketplace's Top Virtual Nursing Companies Why virtual nursing matters What leading solutions offer AVIA Marketplace’s top virtual nursing companies
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February 14, 2024
Navigating the Future of Rural Healthcare: Insights from the AHA Rural Health Conference
Recently, I had the privilege of attending the AHA Rural Health Conference, a gathering that brings together healthcare professionals, administrators, and advocates from across the nation to address the unique challenges and opportunities within rural healthcare. The experience was not only enlightening but also deeply inspiring, highlighting the resilience, innovation, and dedication of those at the forefront of rural health. Reflecting on the conference, I’d like to share three key themes and takeaways that resonated with me, in the hope of offering some insights and encouragement to others navigating this vital field.
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October 17, 2024
Top Virtual Nursing Companies Report | Fall 2024
AVIA Marketplace's Top Virtual Nursing Companies Report | Fall 2024
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June 11, 2024
A buyer’s guide to smart rooms
What are smart rooms? Hospital smart rooms are environments equipped with ambient sensors and interactive, intelligent technologies designed to enhance patient comfort, care team interactions, and patient monitoring.
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June 13, 2024
Top Smart Rooms Companies Report 2024
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Contact

Write a review
Resources
For Vendors
Vendor Resources
Glossary

Top Categories

Ambient Intelligence

Digital Front Door (DFD)

Remote Monitoring (RPM)

Virtual Nursing

Conversational AI

Digitally-Assisted Provider Documentation

Dynamic Staffing & Scheduling

Virtual Visits (Synchronous + Asynchronous)

Patient Education

Revenue Cycle Management (RCM)

Clinical Decision Support (CDS)

Smart Rooms

Smart Hospitals

Company

AVIA
AVIA Privacy Policy
AVIA Terms of Service
AVIA Third-Party Licenses
AVIA GDPR Notice
AVIA CCPA Privacy Policy
AVIA CCPA Notice at Collection
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