Healthcare today struggles with competing challenges: Compensating for staff shortages across all departments – while at the same time, accelerating efforts to schedule a backlog of appointments triggered during COVID.
Orbita Patient Intake and Preparation automates workflows associated with:
- Capturing patient data so both provider and patient have the insights they need to make the most of face-to-face encounters; and
- Delivering instructions like procedure preparation to ensure patient readiness and minimize postponed services.
The Orbita virtual assistant reaches out through SMS, email and phone to connect with patients on their preferred device. It walks them through form completion using voice, images, videos and more to make complicated medical questions easy to understand and complete. An advanced conversational approach guides patients, using familiar language to explain questions, define medical terms and clarify responses to increase completion rate and reduce abandonment.
Orbita’s natural language processing is capable of understanding and answering about 80% of routine questions. This enables patients to get the answers they need more quickly – and without extra steps like calling into the contact center.
