pCare VideoConnect
Overview
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About
DESCRIPTION
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In-Room Telepresence solution leveraging the television infrastruction for virtual care.
PRODUCT ATTRIBUTES
COVID-19
Pediatric
CLIENTS OVERVIEW
Key Clients
Clients Your Size
USED BY
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Product capabilities
Access & Scheduling
VideoConnect runs on the IPS platform, integrates with language interpretations services and requires no apps to download.
AVIA GUIDEWhat is access & scheduling?
Ability to provide multilingual and omni-channel options. No app download or authentication required for patients/members. Navigation and scheduling through existing channels, with provider launch from the EHR. Allow for patient link distribution to family members. Proxy support is provided.
Virtual Encounter
VideoConnect supports up to 5 parties on the line. It is designed for on-the-fly encounters from the hospital patient room.
AVIA GUIDEWhat is virtual encounter?
Ability to provide high-resiliency, high-latency video with ability to toggle to phone/audio and support for multi-party video. Patient education that can be annotated. Enable a consumer to alternate between modalities (text/chat/in-app messaging/secure portal). Asynchronous interview (including integrated symptom checking/virtual triage). Ability to “step up” to video visit or in person care if needed. Integration with connected devices, support for file sharing, screen sharing, and group chat. Notification for patients when provider has responded and vice versa. Ability to obtain patient feedback post encounter
Diagnosis & Documentation
The VideoConnect backbone, from Bluestream Health, has a robust set of APIs and can integrate with the EHR.
AVIA GUIDEWhat is diagnosis & documentation?
Ability to leverage existing patient demographic/medical info. Support for documentation within the EHR. Auto-generation of clinical documentation. Review, confirm, or revise diagnosis, treatment options (including escalation to a higher acuity care setting), and care plan in a timely manner and within existing provider workflow tools. Photo integration, recording integration, and ability to push AVS to patient portal.
Intake & Virtual Waiting Room
The core VideoConnect use cases are designed for in-patient telepresence. However, the underlying technology form BlueStream Health, our development partner, does support intake and virtual waiting rooms and the functions described above.
AVIA GUIDEWhat is intake & virtual waiting room?
Ability to handle digital form upload & intake. Integrated symptom checking. Waiting room accessible to patients, providers, and staff. Patient/member queueing. Patient can share images or videos. Integration with connected devices for vitals collection. Patient/member contact/chatting. Content for patients to interact with in the waiting room. Notify patient when provider is ready to start visit. Tool for patient to test tech feasibility
Flexible Staffing
This feature is utilized most with Language Interpreter services where we can tap into Hospital resouces first and then roll over to outsourced provides.
AVIA GUIDEWhat is flexible staffing?
Ability to guide to relevant providers based on coverage. Queuing to meet SLAs for 3rd party providers. Analytics on provider utilization/ productivity. Flex staffing based on supply and demand. Provider pooling to fill underutilized capacity.
EHR integration
Integrations: | Acute care EMR, Ambulatory EMR, ADT, Other |
EMR Integration & Relevant Hardware: | Use case dependent |
EMRs Supported: | Epic, Cerner, Other, Meditech, Allscripts |
Hardware Compatibility: | Desktop, Mobile / Tablet (web optimized), Other |
Description
pCare Video Connect brings telepresence to the hospital room without requiring additional devices to be tracked and managed for infection control. Designed to facilitate virtual encounters with remote participants as well as to maintain quarantine when distance is required, Video Connect can also integrate with existing your telemedicine solutions through the television. Key use cases include:
- Friend and Family Visits
- Interpreter Services
- Virtual Rounding
- Group Telemedicine Consultations
Use cases
Description
pCare VideoConnect is designed for in-room telepresence and has three primary use cases:
Virtual Visits with Friend and Families
Language Interpretation Services
Virtual Rounding and Consults
The benefit of using VideoConnect leveraging the television infrastruction is that staff is not required to bring in other devices, computers on wheels, or support other systems to bring telepresence to the bedside.
COVID-19 use cases:
Allows staff and families to support quarantined measures.
Pediatric use cases:
Assuming there is an adult present.
Users:
Patients, Families, and Staff
Differentiators
Differentiators vs EHR Functionality:
Working with pCare allows hospitals to cost-effectively bring telepresense to the bedside without investing in new hardware and software systems while saving frontline staff the hassles of managing ancillary equipment (tablets, computers-on-wheels, etc) that is sometimes required for in-room telepresence.
Differentiators vs Competitors:
Leverages the Television Instructure with a simple webcam to bring teleprensence to the bedside. Does not require additional devices to be brought into the room, to manage, to disinfect, etc). Simple to access and use compared to other solutions in the market.
More cost-effective than other purpose-built in-room devices. pCare can deliver a quality product at a fraction of the cost.
Flexibitliy - the VideoConnect solution can integrate with other telehealth systems that may be in use throught the enterprise.
Diversity, equity, and inclusion practices
DEI is short for diversity, equity, and inclusion. Learn more about DEI practices.
Product Design
Readability
Whole person care
Product Delivery
Engagement options
Language accessibility
