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Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
pCare VideoConnect
pCare VideoConnect

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Categories

Solutions

Description

Product Description:

pCare Video Connect brings telepresence to the hospital room without requiring additional devices to be tracked and managed for infection control. Designed to facilitate virtual encounters with remote participants as well as to maintain quarantine when distance is required, Video Connect can also integrate with existing your telemedicine solutions through the television. Key use cases include:

  • Friend and Family Visits
  • Interpreter Services
  • Virtual Rounding
  • Group Telemedicine Consultations
About pCare:

pCare’s cross continuum, patient engagement solutions help healthcare providers educate and collaborate with patients. The pCare open platform integrates with existing EHR/EMR systems, patient portals, and digital health applications to connect patients, families and care partners. Recognized by KLAS as the quality leader in the interactive patient systems category, pCare is the partner leading healthcare organizations trust to improve care quality, patient outcomes, and financial performance.

Product Description:

WELL is the enterprise-proven patient communication platform. Control all patient communications, whether they're automated, direct, or from your vendors. Switch seamlessly between automated messages and real-time (live) interactions—delivered the way your patients want.

About Artera (fka Well Health):

The WELL Health® unified communication platform connects patients to healthcare organizations through text, phone, email, and live-chat. Based in Santa Barbara, California, the company is trusted by leading organizations like Cedars-Sinai, UNC Health, Houston Methodist, and Riverside Medical Clinic. Through WELL, 200,000+ providers facilitate more than 1.1 billion messages for 37 million patients annually. The company was founded in 2015 with a simple goal: to make going to the doctor’s office as easy as meeting up with a friend. Ranked #1 Best in KLAS in 2021 & 2022 for Patient Outreach. 

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

VideoConnect runs on the IPS platform, integrates with language interpretations services and requires no apps to download.

VideoConnect supports up to 5 parties on the line. It is designed for on-the-fly encounters from the hospital patient room.

The VideoConnect backbone, from Bluestream Health, has a robust set of APIs and can integrate with the EHR.

The core VideoConnect use cases are designed for in-patient telepresence. However, the underlying technology form BlueStream Health, our development partner, does support intake and virtual waiting rooms and the functions described above.

This feature is utilized most with Language Interpreter services where we can tap into Hospital resouces first and then roll over to outsourced provides.

Use Cases

Description:

pCare VideoConnect is designed for in-room telepresence and has three primary use cases:

Virtual Visits with Friend and Families

Language Interpretation Services

Virtual Rounding and Consults

The benefit of using VideoConnect leveraging the television infrastruction is that staff is not required to bring in other devices, computers on wheels, or support other systems to bring telepresence to the bedside.

Pediatric use cases:

Assuming there is an adult present.

Users:

Patients, Families, and Staff

Description:
Referrals Self scheduling Recalls Broadcast messages Campaigns
Pediatric use cases:
HIPAA-compliant messaging allows caregivers to communicate with pediatric healthcare providers bidirectionally and through the caregivers' preferred channel.
Users:
Administrative and nursing staff can easily use the web-based dashboard to communicate with patients. Patients receive all information from a single, trusted source: your existing office number.

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, ADT, Other

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, Cerner, Other, Meditech, Allscripts

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Other

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized)

Client Types

None provided

Differentiators

Differentiators vs EHR Functionality:

Working with pCare allows hospitals to cost-effectively bring telepresense to the bedside without investing in new hardware and software systems while saving frontline staff the hassles of managing ancillary equipment (tablets, computers-on-wheels, etc) that is sometimes required for in-room telepresence.

Differentiators vs Competitors:

Leverages the Television Instructure with a simple webcam to bring teleprensence to the bedside. Does not require additional devices to be brought into the room, to manage, to disinfect, etc). Simple to access and use compared to other solutions in the market.

More cost-effective than other purpose-built in-room devices. pCare can deliver a quality product at a fraction of the cost.

Flexibitliy - the VideoConnect solution can integrate with other telehealth systems that may be in use throught the enterprise.

Differentiators vs EHR Functionality:
WELL's patient messaging solution has been honed over 4 years in collaboration with demanding enterprise clients. Over 30 features have been codeveloped and battle tested, ready for out-of-the-box use by new customers.
Differentiators vs Competitors:
WELL offers true bidirectional messaging via text, voice, email, and live chat. Deep integrations with your EMR allow real-time syncing of patient data.

Keywords

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