Capacity Optimization Suite vs Mediktor

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Mediktor

5.0

7 reviews

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Product Description:

Automates Clinical and Non-Clinical Workflows

Handles routine tasks, patient triage, intake, common requests, medication refills, lab result inquiries, etc.
Frees up care team members to focus on complex, high-value patient interactions

Smart Care Routing

AI-powered triage/care navigation guides patients to appropriate care levels and resources
Reduces unnecessary ER visits and optimizes resource allocation

Customizable Platform

Tailored to match specific organizational needs and protocols
Adaptable to various specialties and care settings

Real-Time Analytics Dashboard

Provides insights into patient engagement and interaction patterns
Enables data-driven decision-making for care team leaders

About Clearstep:

Clearstep is the preeminent digital self-service triage and care navigation healthcare assistant on the market. It distinguishes itself as the sole AI chat-based triage solution crafted from Dr. Barton Schmitt's gold-standard telephone triage protocols, achieving an impressive accuracy rate surpassing 95%. With the largest health system deployments nationwide, Clearstep collaborates with esteemed institutions like HCA Healthcare, Mount Sinai, Novant Health, Tufts Medicine, Baylor Scott & White Health, and numerous others spanning over 15 states. Clearstep's innovative Smart Care Routing™ solutions empower healthcare organizations to effectively tackle critical challenges such as efficient self-service patient access and care navigation, patient acquisition and retention, call center deflection and automation, and optimizing capacity. Ultimately, Clearstep's solutions pave the way for enhanced experiences for patients and care teams alike.

Product Description:

Mediktor enables health systems to direct consumers to the appropriate level of care on a safe, convenient and cost-effective way anytime and anywhere. As a result, health systems empower consumers by offering them on-demand, personalized healthcare guidance at the first onset of symptoms

About Mediktor:

Mediktor is an empathy-driven AI healthcare assistant that supports users throughout their care journey. With a sophisticated AI engine and custom-designed avatars, it allows natural, engaging conversations in multiple languages. Complemented by Mayo Clinic’s content, Mediktor assists patients with a comprehensive platform, enabling more efficient care navigation. Mediktor’s customers include health plans, hospitals and health systems, government and public health, and pharmaceutical companies.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

Use pre-made workflows or build custom workflows to automate the most common patient requests, like the ones below:

Find a doctor or healthcare services
Check insurance eligibility
Prescription refills
Bill payments / Billing questions
Scheduling follow-up appointments

Pediatric use cases:

Use pre-made workflows or build custom workflows to automate the most common patient requests, like the ones below:

Find a doctor or healthcare services
Check insurance eligibility
Prescription refills
Bill payments / Billing questions
Scheduling follow-up appointments

Users:

Patient-consumers, parents, and care teams.

Description:

Mediktor has just rolled out an online tool to screen for COVID-19 (silent demo above) that enables people to take a 2-minute health risk assessment and learn about next steps anytime and anywhere. Check it out at www.mediktor.com

Pediatric use cases:

Paediatric cardiology
Paediatric intensive care medicine
Paediatric neurology
Paediatric neurosurgery
Paediatric otorhinolaryngology
Paediatric surgery

Users:

Patient assessment

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, athena, NextGen, GE, eClinicalWorks, McKesson, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed, Other

Hardware Compatibility:

Mobile / Tablet (web optimized), Mobile / Tablet (native app), Desktop

Integrations:

Acute care EMR, Ambulatory EMR

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

eClinicalWorks, Epic

Hardware Compatibility:

None provided

In Epic Showroom

https://apporchard.epic.com/gallery/?id=4943

Client Types

Academic Medical Centers

Accountable Care Organizations

Rural Hospitals

Small Hospital/Health System

Large Hospital/Health System

Extra Large Hospital/Health System

Academic Medical Centers

Accountable Care Organizations

Extra Small Hospital/Health System

Medium Hospital/Health System

Awards

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Health Equity

Language accessibility

Our solution supports 18 languages and uses AI with Natural Language Processing (NLP) to understand natural, inclusive communication, accommodating misspellings and colloquial terms. This ensures that individuals can communicate effectively, regardless of language proficiency, literacy level, or regional variations, making healthcare more accessible and inclusive. With over 45,000 health terms and synonyms in our database, the system continuously improves its understanding, promoting equitable access to healthcare for diverse populations.

Accessible engagement options

Our platform offers inclusive engagement options, enabling equitable access to healthcare services. With a human-like avatar integrated into voice, web, text messaging, and apps, users can interact naturally across multiple channels. This approach enhances communication by providing three times more accurate responses, ensuring that users from diverse backgrounds can engage effectively. Additionally, our solution supports 18 languages and incorporates Natural Language Processing (NLP) technology to understand users’ natural speech, including misspellings, making healthcare accessible and understandable for all. These features contribute to addressing health equity and reducing barriers to care.

Privacy

Mediktor applies three measures that guarantee privacy: encryption through the whole process of communication and storage, compliance with the Health Insurance Portability and Accountability Act (HIPAA), and the General Data Protection Regulation (GDPR) standards.

Diversity

Demonstrates awareness of cultural differences and respect for all genders by offering customized symptom assessments for individuals with sensory, physical, and intellectual disabilities. We provide a dedicated feature for transgender patients, including those in the LGTBIQ+ and Non-binary communities, tailored to their gender identity and transitioning treatment needs. Our multilingual capabilities further ensure accessibility and inclusivity, reflecting the diverse populations we serve.

Keywords

prescription reminders,patient engagement,patient experience,digital patient engagement,self-scheduling,online scheduling,patient portal

digital front door,virtual assistant,ai,virtual triage,care navigation,ai healthcare chatbot,virtual care,health equity, patient acquisition

Images

1 of 2

Screen Shot 2022-10-19 at 2.46.45 PM.png

1 of 3

Mediktor AI medical chatbot -Laptop Phone Avatar.png

Videos

1 of 1

Clearstep_Patient_Services_(Smart_Care_Routing_Module).mp4

1 of 3

Downloads

Clearstep Smart Care Routing Brochure_Q2 2022 (1) (3).pdf

Mediktor_SuccessCaseCMH-PUB.pdf

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Company Details

By Clearstep

Founded in 2018

By Mediktor

Founded in 2011

Visit Website

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