Name: Infermedica: The Medical Guidance Platform
Rating: 3.7 (3 reviews)

Contents

AVIA Summary About Product capabilities EHR Integrations Use cases and differentiators Diversity, equity, and inclusion practices Company information Media

Select which hospital or health system you work at and see a personalized compatibility level.

Infermedica: The Medical Guidance Platform is a solution provided by Infermedica which was founded in 2012. It belongs to multiple categories of digital health solutions including Digital Front Door (DFD), Virtual Health, Patient Flow, Virtual Nursing, Conversational AI, and Artificial Intelligence (AI).

It has 9 verified clients.

Infermedica: The Medical Guidance Platform integrates with major EMRs such as Epic, Cerner, and Other.

Some other resource(s) that may be helpful in learning about Infermedica: The Medical Guidance Platform include: A buyer’s guide to conversational AI and Buyer’s guide to the digital front door

DESCRIPTION

Infermedica develops a Medical Guidance Platform that enables AI-driven early symptoms assessment, digital triage, and optimized care navigation. At the core of Infermedica’s technologies are its Medical Knowledge Base, Inference Engine and API gateway.

Infermedica’s technologies can be used by healthcare providers, insurers, telemedicine companies, employers, pharma, technology providers, and governments to minimize inappropriate use of medical services, improve patient navigation, and user satisfaction.

Symptom checking, intake and follow-up features provided by Infermedica’s can be implemented on webpages, mobile apps, patient portals, chatbots, voice agents, call centers, and others. It is possible through API, and our ready-to-use solutions.

Infermedica’s Triage, Intake and Follow-up are suitable for adult and pediatric medical cases.

Patient safety is the main focus of physicians, engineers, and scientists working, side-by-side, at Infermedica. The algorithms use dynamic interview scenarios to calculate the lists of the possible conditions. They analyze the common language, verify combinations of symptoms, and calculate the most probable conditions. Infermedica’s Medical Guidance Platform is certified Class IIb Medical Devices in the EU and compliant with HIPAA and GDPR standards.

You can also check out Symptomate, our consumer-facing symptom checker. Available for free use on both mobile and web at symptomate.com.

FEATURED MEDIA

Infermedica Triage

Symptom checkers with Infermedica

Infermedica API

Infermedica's platform in a glimpse

See all media

AWARDS

Featured Reviews

The Infermedica API has a great precision from the medical perspective, generting confidence around ther results. From a technical perspetive the API has flexibility allowing to adapt our solution to clientes requirements.

FABIAN EDUARDO M

CEO atExecutive sponsor

Review Source

capterra.com/p/167951/Infermedica-API/

Infermedica’s AI tools enhance patient care and streamline clinical workflows effortlessly.

Nuno Caramelo

CTOAI Engineer

FABIAN EDUARDO M

CEO atExecutive sponsor

Review Source

capterra.com/p/167951/Infermedica-API/

Infermedica’s AI tools enhance patient care and streamline clinical workflows effortlessly.

Nuno Caramelo

CTOAI Engineer

View all reviews

Product capabilities

Provider directory and search

Infermedica integrates with other systems, such as EHRs or call center systems, enabling the use of stored data to pre-fill symptom checks and send results to improve data completion rates.

AVIA GUIDE

What is provider directory and search?

Synchronizes with multiple data sources to provide up-to-date provider listings without duplication across sources. Search function should automatically complete terms and returns for mistyped words.

EHR integration

Integrations

Ambulatory EMR, ERP system, Patient portal, Pop health platform, Home health, Behavioral health, Website / public online sources, Other

EHR integration and relevant hardware

Use case dependent

EMRs supported

Epic, Cerner, Other, Self-developed

Hardware compatibility

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Solution libraries

In Epic Showroom: https://appmarket.epic.com/Gallery?id=16506&tab=details

Use cases and differentiators

Use case descriptions

Most common use cases:

Providing patients with 24/7 care navigation
Connecting patients with variety of resources and services
Improving utilization of care at right levels
Increased adoption of digital health services
Supporting call center nurses and agents
Providing new, valuable data to EHR
Equipping physicians with up-to-date insights
Generating more time for patients who actually visit
Access to unique data that drives optimization
Easy integration to other systems and multi-agentic solutions
Access to certified medical technologies

Infermedica offers ready-to-use modules for the most common use cases:

Infermedica Triage for patients preliminary assessment and navidation;
Infermedica Intake for pre-visit patient intake and medical history collection.
Infermedica Follow-up for re-engagement and symproms verification over time.

Pediatric use cases

All Infermedica products can be available for pediatrics population. In this case the company provides a rich databases of medical concepts for patients between 0 and 18 years old, that can be used by parents and caregivers to assess symptoms of chilndren.

Pediatrics has additional features, like body models of children, 3rd person question mode, and instructions that supports caregives during the interview.

Users

Infermedica's tools are designed to support patients, caregivers, healthcare workers, nurses, call center agents, and healthcare managers.

Differentiators vs internal options

Infermedica enriches EHRs by integrating data from its symptom checking and triage functionalities. This ensures more complete, up-to-date, and readily accessible health records for medical professionals.

Furthermore, it streamlines documentation workflows through AI-powered note generation, minimizing administrative tasks while accurately capturing essential patient details for direct EHR integration. It also strengthens clinical decision-making by delivering comprehensive pre-appointment patient insights, encompassing symptoms, risk factors, probable conditions, and recommended care pathways.