Infermedica develops a Medical Guidance Platform that enables AI-driven early symptoms assessment, digital triage, and optimized care navigation. At the core of Infermedica’s technologies are its Medical Knowledge Base, Inference Engine and API gateway.

Infermedica’s technologies can be used by healthcare providers, insurers, telemedicine companies, employers, pharma, technology providers, and governments to minimize inappropriate use of medical services, improve patient navigation, and user satisfaction. 

Symptom checking, intake and follow-up features provided by Infermedica’s can be implemented on webpages, mobile apps, patient portals, chatbots, voice agents, call centers, and others. It is possible through API, and our ready-to-use solutions.

Infermedica’s Triage, Intake and Follow-up are suitable for adult and pediatric medical cases.

Patient safety is the main focus of physicians, engineers, and scientists working, side-by-side, at Infermedica. The algorithms use dynamic interview scenarios to calculate the lists of the possible conditions. They analyze the common language, verify combinations of symptoms, and calculate the most probable conditions. Infermedica’s Medical Guidance Platform is certified Class IIb Medical Devices in the EU and compliant with HIPAA and GDPR standards. 

You can also check out Symptomate, our consumer-facing symptom checker. Available for free use on both mobile and web at symptomate.com.

Infermedica is a leading digital health company, specializing in AI-powered solutions for early symptoms assessment, digital triage and care navigation. Through its technology healthcare organizations can introduce solutions for symptoms checking, patient intake, follow-up, call center support and more. Infermedica’s Medical Guidance Platform is a Class IIb Medical Device under the MDR in the European Union, and is developed with the highest standards of quality and data protection, compliant with ISO, HIPAA, GDPR, SOC2.

Infermedica has been adeptly interweaving cutting edge technologies, including AI, LLMs, and NLP, with the proven Medical Knowledge and Inference Engine that lies in the core of its technologies. Those technologies can be accessed through various touchpoints, including web, mobile, call centers, voice agents and chat bots. Infermedica’s solutions achieve 94% of accuracy. 

Infermedica is continuously working on the development of engaging and empathetic solutions, such as agentic AI, that bring medical benefits with full transparency of the underlying medical reasoning and data processing.

Infermedica is used by over 100 healthcare organizations in over 30 countries, including leaders like Allianz Partners, Médis, Microsoft, Teladoc Health, and Sana Kliniken. It is available over 20 languages, and has completed more than 23 million successful health checks to date. 

Infermedica also provides Symptomate, a symptom checker free for individuals wishing to better understand their symptoms.

To learn more, visit www.infermedica.com 

Say goodbye to endless voicemails, mountains of messages, and phone tag that won’t quit. Navigator is here to interface with patients like a new virtual customer service agent, capable of seamlessly handling patient requests across phone, SMS, and chatbot interactions. Save staff time by offering natural, conversational AI interactions that address simple patient needs. No more tedious repetition of requests and context with each handover; Navigator remembers previous interactions and carries them across channels. Patients can manage appointments, request refills, and more – saving valuable time for clinical workflows.

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 600 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

Infermedica enriches EHRs by integrating data from its symptom checking and triage functionalities. This ensures more complete, up-to-date, and readily accessible health records for medical professionals.

Furthermore, it streamlines documentation workflows through AI-powered note generation, minimizing administrative tasks while accurately capturing essential patient details for direct EHR integration. It also strengthens clinical decision-making by delivering comprehensive pre-appointment patient insights, encompassing symptoms, risk factors, probable conditions, and recommended care pathways.

• 23,000,000 health checkups completed
• 94% of engine accuracy
• available in 24 languages
• available via API and iframe
• 140.000+ hours of physician's work

Navigator integrates two months' worth of contextual information from Luma interactions and EHR to conduct a seamless, natural customer service interaction

Luma's depth of integration into the EHR lends functionality and streamlines work processes