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Infermedica: The Medical Guidance Platform

Infermedica: The Medical Guidance Platform

Infermedica: The Medical Guidance Platform

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By Infermedica
5.0

2 reviews

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Infermedica: The Medical Guidance Platform
Infermedica: The Medical Guidance Platform

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Overview


Contents


AVIA SummaryAboutProduct capabilitiesEHR IntegrationsUse cases and differentiatorsDiversity, equity, and inclusion practicesCompany informationMedia
Select which hospital or health system you work at and see a personalized compatibility level.
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Avia Summary

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Infermedica: The Medical Guidance Platform is a solution provided by Infermedica which was founded in 2012. It belongs to multiple categories of digital health solutions including Digital Front Door (DFD), Virtual Health, Patient Flow, Virtual Nursing, Conversational AI, and Artificial Intelligence (AI).
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It has 9 verified clients.
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Infermedica: The Medical Guidance Platform integrates with major EMRs such as Epic, Cerner, and Other.
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Some other resource(s) that may be helpful in learning about Infermedica: The Medical Guidance Platform include: A buyer’s guide to conversational AI and Buyer’s guide to the digital front door
DESCRIPTION

Infermedica's Medical Guidance Platform is a set of intelligent healthcare technologies that enables symptoms assessment and digital triage, and supports communication between physicians and patients.

At the core of Infermedica’s technologies are its Medical Knowledge Base, Inference Engine and API gateway.

Infermedica’s platform can be used by healthcare providers, insurers, telemedicine companies, employers, and governments to minimize inappropriate use of medical services, improve patient navigation, and user satisfaction. 

Symptom checking, intake and follow-up features provided by Infermedica’s platform can be freely implemented on webpages, mobile apps, patient portals, chatbots, voicebots, call centers, and others. It is possible through flexible API, and our ready-to-use solutions.

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FEATURED MEDIA
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Infermedica Triage
Infermedica Triage
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Symptom checkers with Infermedica
Symptom checkers with Infermedica
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Infermedica API
Infermedica API
Infermedica's platform in a glimpse
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CATEGORIES & SOLUTIONS

Digital Front Door (DFD)


Virtual Health


Patient Flow


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Virtual Triage Tools for Consumers


Patient Intake Tools


Conversational AI in Pre-care Interaction


CLIENT TYPES

Pediatric Hospitals

Rural Hospitals

Small Hospital/Health System

Large Hospital/Health System

Health Insurers

Pharmaceutical

Government

Long-Term Care

Home Healthcare

Wellness Companies

Behavioral Health Providers

Health and Fitness Apps

Extra Small Hospital/Health System

Medium Hospital/Health System

Extra Large Hospital/Health System

AWARDS
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Product capabilities

Provider directory and search

Infermedica integrates with other systems, such as EHRs, enabling the use of stored data to pre-fill symptom checks and send results to improve data completion rates.

AVIA GUIDE
What is provider directory and search?
Synchronizes with multiple data sources to provide up-to-date provider listings without duplication across sources. Search function should automatically complete terms and returns for mistyped words.
Transparent information

Infermedica offers analytic dashboards that summarize tool usage, present symptom and condition prevalence, gather user reviews, and more.

AVIA GUIDE
What is transparent information ?
Provider reviews from multiple sources with reviews management capabilities, customizable star rating calculations, and analytics to glean insights about potential patient experience improvements.
Virtual triage

Infermedica's core function is digital triage. It analyzes reported symptoms, asks relevant questions, and calculates appropriate triage levels. This tool is multilingual, integrates with EHRs, and is white-labeled.

AVIA GUIDE
What is virtual triage ?
Multi-lingual and omni-channel with the ability to integrate symptom checking functionality into a general chatbot solution. A strong consumer experience should include SEO from non-branded web searches, with capabilities to patients, pass data into the EHR, and integrate with appropriate endpoints.
Low-acuity care navigation

While calculating triage levels, Infermedica Triage collects data that can be used to direct users to appropriate care options within provider services.

AVIA GUIDE
What is low-acuity care navigation ?
Aggregates inventory of on-demand care options, transitions seamlessly between modes of care, leverages virtual provider pools to manage resources based on demand, leverages ancillary services, and integrates with other digital front door capabilities.
Virtual triage

Infermedica's core function is digital triage. It analyzes reported symptoms, asks relevant questions, and calculates appropriate triage levels. This tool is multilingual, integrates with EHRs, and is white-labeled.

AVIA GUIDE
What is virtual triage ?
Performing virtual assessments for low-acuity patient conditions
Care coordination: PCP and specialist

One of our features allows to recommend care types, both specialist type and visit type, which are adjusted to triage level of users.

AVIA GUIDE
What is care coordination: pcp and specialist ?
Providing virtual visits to support access, chronic care management, and remote monitoring
Health at home

Users identified with a low triage levels can access our data based of educational articles supporting their self-care at home.

AVIA GUIDE
What is health at home ?
Providing virtual, hospital care at home for complex patients, creating inpatient capacity
Interoperability

All our solutions can be integrated with external systems, like EHRs through our FHIR and HL7-based integration tool.

AVIA GUIDE
What is interoperability?
Conversational AI solutions should seamlessly integrate with the EHR and other existing systems, databases, and digital channels.
Data security and privacy

Infermedica complies with HIPAA, GDPR and other regulations important in the healthcare sector.

AVIA GUIDE
What is data security and privacy?
Solutions must protect patient privacy and comply with HIPAA and all other applicable regulations.
Naturalistic interaction

Infermedica works on GenAI interfaces, providing seamless and engaging, human-like interactions through chatbots and voice.

AVIA GUIDE
What is naturalistic interaction?
The user experience should mimic human conversation and include an easy, intuitive interface.
EHR integration

Integrations
Ambulatory EMR, ERP system, Patient portal, Home health, Behavioral health, Website / public online sources, Other
EHR integration and relevant hardware
Use case dependent
EMRs supported
Epic, Cerner, Other
Hardware compatibility
Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other
Solution libraries
Epic ShowroomIn Epic Showroom: https://appmarket.epic.com/Gallery?id=16506&tab=details
Use cases and differentiators

Use case descriptions

Medical Guidance Platform from Infermedica is based on Intelligent Core: API, Inference Engine, and Medical Knowledge Base. It provides a multitude of human-centric features and extensions powered with AI and LLMs. It is the foundation of Infermedica's user-facing modules—a feature-packed toolset that addresses the key challenges of today's health industry and prepares healthcare organizations for the future.

Infermedica is most commonly used for:

  • preliminary assessment of symptoms
  • collection of patient data
  • patient navigation
  • optimization of patient flow
  • providing list of the most probable conditions
  • urgent care cases identification
  • patient education
  • patient intake
  • follow-up

The platform provides access to thousands of medical concepts for adults and pediatrics built and validated by clinicians. It includes over 2,740 medical concepts in 24 languages. 

Infermedica also offers ready-to-use modules for the most common use cases: 

  • Infermedica Triage for patients preliminary assessment and navidation;
  • Infermedica Intake for pre-visit patient intake and medical history collection.
  • Infermedica Follow-up for re-engagement and symproms verification over time.
Pediatric use cases

All Infermedica products can be available for pediatrics population. In this case the company provides a rich databases of medical concepts for patients between 0 and 18 years old, that can be used by parents and caregivers to assess symptoms of chilndren.

Pediatrics has additional features, like body models of children, 3rd person question mode, and instructions that supports caregives during the interview.

Users

Infermedica's tools are designed to support patients, caregivers, healthcare workers, nurses, call center agents, and healthcare managers. 

Differentiators vs internal options

Infermedica enriches EHRs by integrating data from its symptom checking and triage functionalities. This ensures more complete, up-to-date, and readily accessible health records for medical professionals.

Furthermore, it streamlines documentation workflows through AI-powered note generation, minimizing administrative tasks while accurately capturing essential patient details for direct EHR integration. It also strengthens clinical decision-making by delivering comprehensive pre-appointment patient insights, encompassing symptoms, risk factors, probable conditions, and recommended care pathways.

Differentiators vs competitors
  • 20,000,000 health checkups completed
  • 94% of engine accuracy
  • available in 24 languages
  • available via API and iframe
  • 120.000+ hours of physician's work
Health Equity

Infermedica: The Medical Guidance Platform's approach to Language accessibility

Infermedica provides solutions in 24 languages: Arabic Chinese (Simplified) Chinese (Traditional) Czech Danish Dutch English Estonian French German Greek Italian Japanese Latin American Spanish Polish Portuguese Portuguese (Brazilian) Romanian Russian Slovak Spanish Thai Turkish Ukrainian

AVIA GUIDE
What is language accessibility?
Provides inclusive language services, including availability of interpreters for all languages that are in your community through physical or digital means.
Infermedica: The Medical Guidance Platform's approach to Whole person care

Infermedica offers a comprehensive view of individuals' health by assessing both physical and mental symptoms through medical interviews. Our tool helps individuals determine whether the cause of their symptoms is physical or mental.

AVIA GUIDE
What is whole person care?
Considers social and behavioral determinants of health and adapts support as appropriate.
Infermedica: The Medical Guidance Platform's approach to Privacy

Data privacy is critical for us. We are following global standards like HIPAA, and GDPR, as well as adjust to requirements of our clients.

AVIA GUIDE
What is privacy?
Builds trust by communicating data privacy, security, and optionality for data use by the care team.
Infermedica: The Medical Guidance Platform's approach to Cultural competence

Medical interview can be adapted to respond to unique cultural differences and needs.

AVIA GUIDE
What is cultural competence?
Adapts messaging to respond to unique cultural differences and needs.
Infermedica: The Medical Guidance Platform's approach to User support

Our clients are supported in multiple ways including extensive documentation, Support Portal, Help Center, Product Adoption programs, dedicated Implementation Managers, and more.

AVIA GUIDE
What is user support?
Provides timely support and training to improve digital literacy and ease of use.
Infermedica: The Medical Guidance Platform's approach to Diversity

Medical interviews provided by Infermedica are always adjusted to the users gender, age group, as well as health conditions, includes respective risk factors, body models, and more.

AVIA GUIDE
What is diversity?
Demonstrates awareness of cultural differences and respect for all genders through multilingual capabilities, representative imagery of diverse populations served, and purposeful language.
Company information

By Infermedica

Founded in 2012

45.0M total equity funding

Visit website

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Media


Images

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Infermedica's solutions are build to support patients and medical staff.
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Intelligent core composed of Medical Knowledge, Inference Engine and API likes in the core of all Infermedica's solutions.
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Infermedica's platform supports healthcare journeys from symptoms onset to outcomes.
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Infermedica offers solutions for symptoms assessment, patient intake, digital triage, follow-up and more. 
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Infermedica specializes in AI-driven symptoms assessment and digital triage.
Videos

Infermedica's platform in a glimpse
Downloads

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Infermedica Triage
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Symptom checkers with Infermedica
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Infermedica Intake
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Infermedica for pediatric population
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Infermedica for mental health support
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Infermedica API
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Reviews


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Overall Score
5.0

2 reviews


5.0

Features

5.0

Ease of use

5.0

Customer Support

5.0

EHR Integrations

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Reviewer’s Rating
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Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility
Select EMR

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

September 11, 2024

verified

September 11, 2024

Infermedica is a game changer in the medical industry.

Infermedica’s AI tools enhance patient care and streamline clinical workflows effortlessly.

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Nuno Caramelo

CTO, Ai engineer working with Infermedica: The Medical Guidance Platform at grupoGBI

Helpful(0)

September 5, 2024

verified

September 5, 2024

Infermedica API Experience

The Infermedica API has a great precision from the medical perspective, generting confidence around ther results. From a technical perspetive the API has flexibility allowing to adapt our solution to clientes requirements.

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FABIAN EDUARDO M

CEO at, Executive sponsor working with Infermedica: The Medical Guidance Platform
Review Source
:
capterra.com/p/167951/Infermedica-API/
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Ambient Intelligence
Digital Front Door (DFD)
Remote Monitoring (RPM)
Virtual Nursing
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Dynamic Staffing & Scheduling
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Ambient Intelligence

Digital Front Door (DFD)

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Virtual Visits (Synchronous + Asynchronous)

Patient Education

Revenue Cycle Management (RCM)

Clinical Decision Support (CDS)

Smart Rooms

Smart Hospitals

Company

AVIA
AVIA Privacy Policy
AVIA Terms of Service
AVIA Third-Party Licenses
AVIA GDPR Notice
AVIA CCPA Privacy Policy
AVIA CCPA Notice at Collection
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