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KeyCare

KeyCare

By KeyCare
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4 verified clients

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Overview


Avia Summary

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KeyCare is a solution provided by KeyCare. It belongs to multiple categories of digital health solutions including Digital Front Door (DFD), Virtual Health, and Virtual Visits (Synchronous + Asynchronous).
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It has 4 verified clients.
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KeyCare integrates with major EMRs such as Epic, Other.
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Some other resource(s) that may be helpful in learning about KeyCare include: A buyer’s guide to conversational AI and A Buyer’s Guide to Virtual Visits
Select which hospital or health system you work at and see a personalized match score.
KeyCare Feature Highlights

Epic Interoperability

Patients' experience is seamless as they access the KeyCare platform via your MyChart or Call Center


Comprehensive Quality Care via Robust Data Sharing

View records, support care, send data, notify primary care, provide after-visit summary.


Optimized Capacity via Delegation of Routine Virtual Care

Quick + consistent virtual care for routine issues while your care team focuses on complex services.

Testimonials

In just a few short years, the delivery of care without an in person visit has gone from barely on-the-radar to revolutionizing healthcare. Our partnership with KeyCare will enable us to provide more accessible, coordinated and comprehensive healthcare services to our customers.

Bill Manzie_testimonial
Bill Manzie

Administrative Director of Telehealth, Memorial Healthcare System

In just a few short years, the delivery of care without an in person visit has gone from barely on-the-radar to revolutionizing healthcare. Our partnership with KeyCare will enable us to provide more accessible, coordinated and comprehensive healthcare services to our customers.

Bill Manzie_testimonial
Bill Manzie

Administrative Director of Telehealth, Memorial Healthcare System

In just a few short years, the delivery of care without an in person visit has gone from barely on-the-radar to revolutionizing healthcare. Our partnership with KeyCare will enable us to provide more accessible, coordinated and comprehensive healthcare services to our customers.

Bill Manzie_testimonial
Bill Manzie

Administrative Director of Telehealth, Memorial Healthcare System

EHR integration

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic, Other

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Description

KeyCare is an Epic-based virtual care platform designed to help forward-thinking health systems improve access and quality by expanding their virtual care options for patients. KeyCare offers health systems access to a network of independent virtual care providers working on KeyCare's Epic-based platform. Health systems can start with nationwide virtual urgent care coverage, and then may add other virtual health services based on their virtual care initiatives. To learn more about KeyCare, visit www.keycare.org.
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Use cases

Description

About


KeyCare enables health systems to easily augment their care teams, optimize capacity, and widen their digital front doors by offering access to an independent, nationwide network of urgent care and behavioral health providers who work on an instance of Epic optimized for virtual care. KeyCare intends to add other virtual care specialties in the future.


Superior Patient Experience via Epic Interoperability


Your patients’ experience is seamless as they access the KeyCare platform via your MyChart or Call Center. They then continue their journey using Epic’s interoperability tools, such as Telehealth Anywhere, Book Anywhere, Care Everywhere and Happy Together. Patients remain on Epic’s software throughout their visit making the experience convenient for patients while ensuring their data is available to all care providers who need it. 


Comprehensive Quality Care via Robust Data Sharing


As an extension of your clinical team, KeyCare provides access to a network of credentialed and patient-centric Virtualists who can view your patients’ Epic-based health records to support their delivery of care. At the end of the encounter, all visit data is sent back to your health system chart, and the patient’s primary care team can be automatically notified via an In-Basket message. Patients also receive an after-visit summary and note via your MyChart. 


Optimized Capacity via Delegation of Routine Virtual Care


KeyCare was created to help shift the burden of routine work from office-based providers to a team of Virtualists working on an Epic instance optimized for virtual care. Patients receive quick and consistent virtual care for routine issues via your front door, while your physicians and other care team members have more time to focus on the delivery of higher-value and higher-complexity services.


Pediatric use cases:

KeyCare supports providing pediatric virtual care visits.

Users:

Health Systems and Health Plans

Differentiators

Differentiators vs EHR Functionality:
None provided
Differentiators vs Competitors:

KeyCare provides clear advantages for Epic-based health systems. First, patients have a more seamless and integrated experience as they request virtual visits via their health system’s MyChart experience without needing to use a separate app nor re-enter their medical history. Second, quality and efficiency are improved due to bi-directional sharing of data, messaging, referrals and orders across Epic instances. Third, KeyCare eliminates the need to pay for third-party telehealth software and requires minimal IT work to implement and maintain connections. Finally, KeyCare can offer a wider variety of virtual care providers due to the breadth and depth of Epic’s EMR and telehealth software. 

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Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
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Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

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