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Syllable Patient Assistant for Practices

Syllable Patient Assistant for Practices

Syllable Patient Assistant for Practices

6 verified clients
Syllable Patient Assistant for Practices
Syllable Patient Assistant for Practices

Overview


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Avia Summary

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Syllable Patient Assistant for Practices is a solution provided by ActiumHealth (Division of Syllable) which was founded in 2016. It belongs to multiple categories of digital health solutions including Risk Identification & Stratification, Coding & Documentation, and Command Centers.
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It has 6 verified clients.
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Syllable Patient Assistant for Practices integrates with major EMRs such as Epic, Meditech, and Allscripts.
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Some other resource(s) that may be helpful in learning about Syllable Patient Assistant for Practices include: The Transformative Potential of Conversational AI and Navigating the New Frontier: Protecting Patient Data in Conversational AI and Beyond
DESCRIPTION

Whether utilizing a centralized call center or answering calls locally at the practice level, medical practices are overwhelmed by high call volumes, frequently for routine issues that are easily automated.

The consequence of the current state is that:

  • Patients are frustrated by lack of access.
  • Staff are frustrated by frustrated patients.
  • Your brand is suffering.
  • Highly trained staff are forced to handle low complexity issues distracting them from what is most important; providing exceptional care.

Syllable's Patient Assistant for Practices uses conversational AI:

  • To answer all incoming calls to a practice.
  • To intelligently route calls to the correct destination.
  • To provide self-service transactions for appointment scheduling, prescription refill, medical records requests, bill pay, etc...
  • To filter out the 20-25% of calls that are spam, robo, and fax.
  • To provide detailed actionable insights into the needs of your patients and the performance of your practices in caring for people on the phone.
  • To improve your brand promise by providing a more consistent customer service experience for callers.

Easily and quickly integrated into your telephony technology stack, the Patient Assistant is deployable in weeks, cutomizable for unique needs, and costs a fraction of a human phone operator. 

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EHR integration

Acute care EMR, Ambulatory EMR, ADT
Recommended, but not required
Epic, Meditech, Allscripts
Mobile / Tablet (native app), Mobile / Tablet (web optimized), Desktop
Use cases and differentiators

  • Call center automation
  • Intelligent call routing
  • Automated FAQ
  • Automated scheduling
  • Automated prescription refill
  • Call center automation
  • Intelligent call routing
  • Automated FAQ
  • Automated scheduling
  • Automated prescription refill
  • Patients
  • Non-patient external callers
  • Internal callers

We integrate with the EHR to provide transaction automation. The EHR is not a competitor.

  • We meet patients where they are, on the phone.
  • 100% healthcare focused
  • We answer over 1M calls a month for our current partners
  • Real ROI for our partners
  • Successful integrations with EPIC, Alscripts, Meditech
  • Dedicated senior executive who is responsible for your account from initial contact through implementation and beyond.
Company information

Founded in 2016

82.0M total equity funding

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Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

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