Whether utilizing a centralized call center or answering calls locally at the practice level, medical practices are overwhelmed by high call volumes, frequently for routine issues that are easily automated.

The consequence of the current state is that:

• Patients are frustrated by lack of access.
• Staff are frustrated by frustrated patients.
• Your brand is suffering.
• Highly trained staff are forced to handle low complexity issues distracting them from what is most important; providing exceptional care.

Syllable's Patient Assistant for Practices uses conversational AI:

• To answer all incoming calls to a practice.
• To intelligently route calls to the correct destination.
• To provide self-service transactions for appointment scheduling, prescription refill, medical records requests, bill pay, etc...
• To filter out the 20-25% of calls that are spam, robo, and fax.
• To provide detailed actionable insights into the needs of your patients and the performance of your practices in caring for people on the phone.
• To improve your brand promise by providing a more consistent customer service experience for callers.

Easily and quickly integrated into your telephony technology stack, the Patient Assistant is deployable in weeks, cutomizable for unique needs, and costs a fraction of a human phone operator. 

Syllable is a leading provider of healthcare contact center and medical practice automation solutions using conversational AI. 

Syllable's product, the Patient Assistant, is used by both hospitals and practices to intelligently route calls more efficiently and provide for automated transactions like appointment scheduling and prescription refill on the phone.

The Patient Assistant also provides rich insights into the end to end call journey for your patients. Current call center metrics are too focused on the micro engagement at the call center and fail to provide the full extent of operational difficulties patients experience on the phone. 

Syllable is used by health systems such as NewYork-Presbyterian, Houston Methodist, Parkview Health, Memorial Care and Honor Health to improve patient experience, enhance access and reduce the cost of delivering healthcare on the phone.

With 88% of patients engaging with hospitals and providers over the phone, why invest millions on your digital front door. Engage patients where they are, on the phone, with Syllable. We automate 50% of incoming phone volume on day one at the fraction of the cost of a human call center agent.


Syllable provides swift time to value with real ROI.

Designed to be agile, efficient, and responsive to your health system demands. Our lightweight Edge Relay intakes your disparate workflow sources into our Edgility Cloud Platform which applies AI learning, while prioritizing relevant information through our Lenses ultimately guiding decision makers toward actionable opportunities.  

Edgility provides health systems with operations support services to improve key drivers of health systems success, reduce operational costs, and relieve care teams of administrative burden. 

Our technology is designed to deliver operational and business logistics that are complex and interdependent. Built on lean process, design thinking, and systems engineering principles our platform and tools seamlessly integrate with existing EMR systems and technology investments.

We’ve spent years in health system operations, healthcare IT, and clinical care and walk side-by-side with our health system partners to solve their most challenging operational issues and drive better health.

Front line health care heroes deserve the best operational insights and support, so they can focus on providing the highest quality patient care. Edgility relieves administrative burden from care teams by converting operational data into real-time intelligent insight to rapidly assist day-to-day operations.

We integrate with the EHR to provide transaction automation. The EHR is not a competitor.

• We meet patients where they are, on the phone.
• 100% healthcare focused
• We answer over 1M calls a month for our current partners
• Real ROI for our partners
• Successful integrations with EPIC, Alscripts, Meditech
• Dedicated senior executive who is responsible for your account from initial contact through implementation and beyond.

https://www.edgilityhealth.com/resources 

EMR's are for doing, Edgility is for #Orchestrating. In this white paper, learn learn how Edgility Compliments #EMR, #ERP, #EDW and others without recreating or duplicating functionality.  #LeversOfAction.

https://www.edgilityhealth.com/resources

Outlines Market Differentiators