Whether utilizing a centralized call center or answering calls locally at the practice level, medical practices are overwhelmed by high call volumes, frequently for routine issues that are easily automated.

The consequence of the current state is that:

• Patients are frustrated by lack of access.
• Staff are frustrated by frustrated patients.
• Your brand is suffering.
• Highly trained staff are forced to handle low complexity issues distracting them from what is most important; providing exceptional care.

ActiumHealth uses conversational GenAI:

• To answer all incoming calls to a practice.
• To intelligently route calls to the correct destination.
• To provide self-service transactions for appointment scheduling, prescription refill, medical records requests, bill pay, etc...
• To filter out the 20-25% of calls that are spam, robo, and fax.
• To provide detailed actionable insights into the needs of your patients and the performance of your practices in caring for people on the phone.
• To improve your brand promise by providing a more consistent customer service experience for callers.

Easily and quickly integrated into your telephony technology stack, ActiumHealth is deployable in weeks, cutomizable for unique needs, and costs a fraction of a human phone operator. 

ActiumHealth, a division of Syllable, is scaling human connection for healthcare call centers. With its leading enterprise-scale GenAI voice agents and unified platform, ActiumHealth automates inbound and outbound patient calls and deep conversation analytics. ActiumHealth has automated over 50 million patient calls and 100 million outreach messages for leading healthcare organizations resulting in increased capacity, improved patient experience, and streamlined workflows. Interact with our GenAI voice agents at actiumhealth.com.

Syntax is the only two-sided SaaS actuarial platform that enables and scales VBC adoption. It offers advanced analytics and a real-time collaborative workspace where myriad stakeholders (actuaries, analysts, network managers, providers) engage in modeling and negotiation. 

We integrate with the EHR to provide transaction automation. The EHR is not a competitor.

• Healthcare leader in managing patient workflows by voice 
• Managed over 50M calls and sent more than 100M outreach messages
• Unified AI agent platform for inbound and outbound calling and deep conversational analytics
• 100% healthcare focused
• Real ROI for our partners: Case study of 230 FTE time saved annually
• Successful integrations with EPIC, Alscripts, Meditech

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Syntax offers something entirely new: actuarially credible program design and contract modeling capabilities coupled with transparent, collaborative contract negotiations via our 2-sided workspace. Most solutions in this space are focused on care coordination or population health.

How we're different:  

• Our SaaS enterprise solution facilitates open, candid, real-time discussions that break down barriers posed by physical distance, lack of trust, or apprehension over the risks associated with implementing a new value-based care model. 
• Syntax deploys a team-based approach in which everyone can view savings, spend and the direct impact on outcomes/efficiency that different models have. 
• We enable teams to model contract terms and incentive scenarios using our fast-track templates or they can configure their own using our dynamic model builder. 
• Syntax also provides the ability to refresh performance measurement on demand, allowing team members to preview emerging trends for course correction and value alignment.
• We delight customers by automating tasks often done in cumbersome, time-consuming ways.
• Syntax saves time, removes redundant tasks and improves efficiency.