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Engagement Suite

Engagement Suite

Engagement Suite

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Overview


Engagement Suite Feature Highlights

Conversational AI

Patients interact with a chat while Fabric identifies the patient's disposition.


Patient Engagement

Use custom engagement pathways to streamline referrals, send surveys, encourage visits, and more.


Triage & Routing

Clinical symptom gathering triages and routes patients to the appropriate point of care.

Select which hospital or health system you work at and see a personalized compatibility level.
contact person
Justin Nelson
VP, Commercial Strategy

Avia Summary

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Engagement Suite is a solution provided by Fabric which was founded in 2009. It belongs to multiple categories of digital health solutions including Concierge Care, Personalized Care, Conversational AI, Digital Front Door (DFD), Virtual Health, and Patient Flow.
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It has 30 verified clients.
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Engagement Suite integrates with major EMRs such as Epic, Cerner, and Other.
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Some other resource(s) that may be helpful in learning about Engagement Suite include: Q&A with Ethan Otterlei of Zipnosis: Unlocking the potential of asynchronous care and Top Virtual Visit Companies Report | 2023
DESCRIPTION

Fabric's Engagement Suite offers an AI-powered virtual assistant that integrates with websites, patient portals, or mobile apps to help patients find the care and resources they need. The assistant integrates with the EMR and is available to patients 24/7. 

The Engagement Suite also offers AI-powered patient outreach for pre- and post-visit use cases. Patent messaging integrates with the EHR to log encounter notes and automatically flag cases and trigger escalation workflows. 

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Product capabilities

Contextual understanding

Fabric's Engagement Suite is powered by Fabric's Clinical Intelligence Engine, Loom. Loom is a clinical expert system and conversational ai that captures patient data across channels and automates workflows for clinical and administrative staff. Patient interface with conversational ai that asks questions to identity disposition, gather clinical symptoms to aid in triage, and routes patients to the appropriate point of care.

AVIA GUIDE
What is contextual understanding?
The solution should understand and respond to patient inputs in a manner that takes the context into account, providing relevant and accurate information or advice.
EHR integration

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Website / public online sources
Recommended, but not required
Epic, Cerner, Other
Desktop, Mobile / Tablet (native app), Mobile / Tablet (web optimized)
Use cases and differentiators

FAQs, Symptom checking, Triage, Appointment Scheduling, Live chat, Clinic Search, Doctor Search, Patient portal assistance.

Fabric's symptom checker includes pediatric protocols and care routing.

Hospitals and health systems provide Fabric's engagement tools to their patients to help guide them to care and resources.

Fabric's Virtual Care Suite is powered by Fabric's Clinical Intelligence Engine, Loom. Loom is a clinical expert system and conversational ai that captures patient data across channels and automates workflows for clinical and administrative staff. Using automated clinical symptom gathering, Loom generates clinical SOAP notes, treatment plans, visit summaries and more. When applied across 2,000+ unique diagnoses, Loom automates 99% of administrative burden for staff and makes clinicians 2-10x faster at providing care. Additionally, Loom offers clinical decision support to providers to uphold the highest levels of care quality. 

Additionally, Fabric's team of expert clinicians builds and maintains our clinical expert system and content in coordination with our Clinical Quality Advisory Council, a team of 14 practicing clinical executives from around the country. Council members perform reviews of Fabric's evidence-based clinical protocols. Additionally, the council supports ongoing quality assurance efforts and helps establish clinical quality best practices for virtual care. The council also guides in-depth studies around the safety, effectiveness, and value of virtual care.

Fabric's Virtual Care Suite is powered by Fabric's Clinical Intelligence Engine, Loom. Loom is a clinical expert system and conversational ai that captures patient data across channels and automated workflows for clinical and administrative staff. Using automated clinical symptom gathering, Loom generates clinical SOAP notes, treatment plans, visit summaries and more. When applied across 2,000+ unique diagnoses, Loom automates 99% of administrative burden for staff and makes clinicians 2-10x faster at providing care. Additionally, Loom offers clinical decision support to providers to uphold the highest levels of care quality. 

Additionally, Fabric's team of expert clinicians builds and maintains our clinical expert system and content in coordination with our Clinical Quality Advisory Council, a team of 14 practicing clinical executives from around the country. Council members perform reviews of Fabric's evidence-based clinical protocols. Additionally, the council supports ongoing quality assurance efforts and helps establish clinical quality best practices for virtual care. The council also guides in-depth studies around the safety, effectiveness, and value of virtual care.

Company information

Founded in 2009

24.8M total equity funding

Media


Images

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Reviews


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Overall Score
5.0

9 reviews


4.0

Features

5.0

Ease of use

5.0

Customer Support

4.0

EHR Integrations

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Reviewer’s Rating
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Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

February 1, 2024

verified
new review

February 1, 2024

A true partner in reshaping our digital patient experience

"Fabric is a true partner in reshaping our digital patient experience. The new Fabric combined offering aligns with our organizational priority to consolidate point solutions and create operational efficiencies while expanding access to care for our patients. [...] we are thrilled to continue our partnership with Fabric to reimagine care delivery at OSF using its pioneering hybrid care enablement platform."

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Jennifer Junis

SVP Digital Health, Executive sponsor working with Engagement Suite at OSF HealthCare
Review Source
:
fabrichealth.com
Helpful(0)

November 17, 2023

verified

November 17, 2023

Seamless routing of over 27K consumers in a week

Embedding the GYANT chatbot across our enterprise website, Geisinger.org, enabled seamless routing of over 27K consumers in a week to key information on vaccine eligibility and instructions on how to schedule in our patient portal.

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Sarah Sommer

System Director, Digital Marketing, Executive sponsor working with Engagement Suite at Geisinger
Helpful(0)

November 17, 2023

verified

November 17, 2023

Positive and meaningful engagements with our community

Mia is friendly, empathetic, bilingual, and readily available. These traits make her well equipped to lead positive and meaningful engagements with our community by providing real-time access to resources, information, and care recommendations when they need it.

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Elaine Batchlor, MD, MPH

CEO, Executive sponsor working with Engagement Suite at MLK Community Healthcare
Helpful(0)

November 17, 2023

verified

November 17, 2023

A central part of our organization

As a digital-first organization, GYANT has been a partner in helping us to further shape our digital health experience. Eleanor is not simply part of our digital health strategy but she is a central part of our organization. Almost half of Eleanor’s patient interactions are outside of normal clinic hours. Eleanor is there to help patients find and use the resources they need on their schedules.

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Cheryl Eck

Associate Vice President, Executive sponsor working with Engagement Suite at Endeavor Health - Edward-Elmhurst Health
Helpful(0)

November 17, 2023

verified

November 17, 2023

A true partner in shaping our digital patient experience

GYANT has been a true partner in shaping our digital patient experience. The fact that one in ten of our patients interacts with Clare during their patient journey speaks volumes to the impact she has made at our health system. We are proud that Clare not only empowers patients to find and use the resources they need, but also that she provides instant satisfaction and closure that today’s patients desire. 

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Jennifer Junis

Senior Vice President, Executive sponsor working with Engagement Suite at OSF HealthCare
Helpful(0)

August 9, 2023

verified

August 9, 2023

Not just a tool for our community, it's really an extension of our resources

The GYANT assistant, Mia, is not just a tool for our community, its really an extension of our resources. It provides the front-end to our administrative resources and can really help leverage and extend their time so that Mia can answer more routine qustions and that gives more time for our resources to problem-solve live with our users. 

Source: https://youtu.be/9Vf4vOa6zi0?t=879

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Tracy Donegan

Chief Information and Innovation Officer, Executive sponsor working with Engagement Suite at MLK Community Healthcare

Helpful(0)

August 9, 2023

verified

August 9, 2023

We are customers, but our relationship feels more like a partnership.

It can be difficult for people to understand where to go. Is it the ER, the urgent care, a retail clinic, telemedicine, call a nurse line? We're not all trained medically to understand our symptoms and to triage ourselves and know where to go for care. GYANT does a great job in guiding our patients to the right care.

Source: https://youtu.be/DmlLsDt3ARA?t=133

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Hiral Patel

Innovation Program Manager, Executive sponsor working with Engagement Suite at Endeavor Health - Edward-Elmhurst Health

Helpful(0)

August 9, 2023

verified

August 9, 2023

It's helped decrease call volume at the contact center, call volume at urgent care clinics, and decrease foot traffic

The GYANT assistant, Claire, is compassionate in her interactions, she asks questionas at the right time, and offers support and assistance. She offers a sense of empathy even though shes a virtual assistance. It's helped decrease call volume at the contact center, call volume at urgent care clinics, and decrease foot traffic.

Source: https://youtu.be/1d9_1j7j460?t=159

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Abby Lotz

Vice President, Digital Care, Executive sponsor working with Engagement Suite at OSF HealthCare

Helpful(0)

March 28, 2023

verified

March 28, 2023

Gyant's value extends beyond just a chatbot

The ease of use and IT integration have been exceptional, making it easy to navigate and utilize the tool. The customer support has been very helpful as well, providing timely assistance whenever needed.

I particularly like how Gyant can be creatively used for other business needs beyond just a chatbot. For instance, we have been exploring ways to use it to get people to sign up for a primary care provider who has never been to Bellin before. This is not a normal bot function, but it expands past simple Q&A interactions. Gyant has helped streamline our search for big heavy hitter topics like payment, finding providers, and schedule appointments, making it more efficient than searching on our website.

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Adam Artel

Team Leader Digital Strategy, Internal consultant working with Engagement Suite at Bellin Health

Helpful(0)

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