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Patient Engagement and Experience

Patient Engagement and Experience

Patient Engagement and Experience

13 verified clients
Patient Engagement and Experience
Patient Engagement and Experience


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Avia Summary

Patient Engagement and Experience is a solution provided by hellocare. It belongs to multiple categories of digital health solutions including Clinical Communication, Human Capital Management , and Patient Education.
It has 13 verified clients.
Patient Engagement and Experience integrates with major EMRs such as Epic, Cerner, and Allscripts.
Some other resource(s) that may be helpful in learning about Patient Engagement and Experience include: A Buyer’s Guide to Patient Education and Top Patient Education Companies Report | 2023

Transform patient interactions with hellocare's advanced patient engagement tools. Our platform features customizable Digital Whiteboards and Room Signs that display tailored information beneficial for patients, family members, and hospital staff. As a bedside nurse enters the room, the system activates various tabs to access comprehensive patient data. Additionally, it provides an option for bedside nurses to call upon a virtual nurse for assistance as needed, facilitating seamless communication and enhanced care coordination within the hospital setting. 

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EHR integration

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Home health, Behavioral health, ADT, Credentialing
Recommended, but not required
Epic, Cerner, Allscripts, GE
Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other
Use cases and differentiators

hellocare Patient Engagement and Experience Module enhances patient engagement and experience through various use cases, including: 

Real-Time Patient Information Display

hellocare’s digital whiteboards provide up-to-date patient information such as vital signs, medication schedules, and detailed treatment plans, enabling healthcare providers to quickly assess and respond to patient needs without navigating separate systems.

Care Coordination

Our room signs display the names and roles of all healthcare staff assigned to a patient. This clarity improves care coordination, facilitates smoother handovers, and ensures that both staff and patients know who is responsible for each aspect of care.

Enhanced Communication with Patients and Families

hellocare's digital whiteboard can show daily schedules, including therapy sessions, tests, and visitation times, keeping patients and families well-informed and involved in the care process. They also allow for personalized messages from the care team to reassure and inform patients throughout their stay.

Workflow Efficiency

Our digital whiteboards are fully integrated with EMR and update automatically to reflect changes in the patient’s care plan, reducing administrative burdens and ensuring all team members are informed of the latest care directives and patient needs.

Safety Alerts and Allergies

hellocare whiteboards and room signs prominently display critical safety information like allergy alerts and fall risk warnings, enhancing staff responsiveness and patient safety.

Interactive Features for Patient Feedback

hellocare’s interactive whiteboards enable patients to provide feedback on their care, request assistance, or control room settings such as lighting and temperature, significantly enhancing patient comfort and satisfaction.

Compliance and Documentation

Our digital displays help ensure compliance with healthcare standards by reminding staff of necessary protocols and scheduled check-ups. They also automatically log updates and interactions, aiding in accurate and comprehensive documentation for compliance purposes.

These use cases underscore how hellocare’s digital whiteboards and room signs are pivotal in transforming traditional hospital settings into more efficient, patient-centered environments, improving both patient outcomes and healthcare delivery.

hellocare’s Patient Engagement and Experience Module features can be specifically applied to pediatrics in the same way as they apply to adults care.

The primary users of hellocare's Patient Engagement and Experience Module include healthcare providers such as virtual and bedside nurses and physicians, patients in inpatient settings, family members and healthcare administrators managing virtual care delivery programs. 

hellocare distinguishes itself from traditional EHR functionality with advanced integrations and patient-centered innovations:

  • Advanced AI Integration: Implements AI for real-time monitoring and predictive analytics like fall detection and pressure injury prevention.
  • Virtual Care Delivery: Offers comprehensive virtual care including telehealth and virtual nursing.
  • Real-Time Communication Tools: Integrates instant communication tools for enhanced interaction between patients and healthcare providers.
  • Customizable Monitoring and Integration: Supports extensive customization and seamless integration with medical devices and third-party apps, surpassing typical EHR capabilities.
  • Enhanced Security and Privacy: Adds extra layers of data security and privacy, ensuring compliance with stringent regulations.
  • Actionable Insights: Leverages collected data for actionable insights and detailed reporting, aiding in informed decision-making and operational efficiency.

These features position hellocare as a technologically superior, flexible, and patient-centric platform.

What sets hellocare apart is our commitment to innovation, quality, and partnership. We are the only vendor in the market that meticulously developes the hardware, audio/video stack and the virtual care delivery platform in-house, featuring open architecture and feature flags for customizable solutions. 

  • Our platform is the result of a collaborative effort with our partners, designed to meet the real and evolving needs of clinical teams, patients, and health systems. 
  • We are dedicated to continuous improvement, incorporating monthly releases that integrate real-time customer feedback. 
  • Our approach to partnership is inclusive, ensuring compatibility and integration with existing technology investments by our partners, including EHR/EMRs, telemetry, nurse call systems, clinical communication tools, patient experience, and patient education platforms. 
Health Equity

Company information



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  • AMC
  • Pediatric Facilities
  • ACO
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