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Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

Transform patient interactions with hellocare's advanced patient engagement tools. Our platform features customizable Digital Whiteboards and Room Signs that display tailored information beneficial for patients, family members, and hospital staff. As a bedside nurse enters the room, the system activates various tabs to access comprehensive patient data. Additionally, it provides an option for bedside nurses to call upon a virtual nurse for assistance as needed, facilitating seamless communication and enhanced care coordination within the hospital setting. 

About hellocare:

Transform your existing hospital room into an integrated virtual care delivery hub with hellocare

Unlock the power of virtual care delivery with hellocare AI-assisted platform by transforming any patient room TV into virtual care delivery hub for virtual nursing, phyiscian rounding with live examination, virtual sitting (with AI-based algorithms for fall prevention, fall detection, pressure injury prevention, patient mobility tracking), patient engagement and entertainment, care coordination and clinical communications, to deliver hybrid care anytime from anywhere while enhancing patient engagement. 

Transforming your existing hospital room TV into a virtual care delivery hub, enables providers, nurses, and sitters to communicate and manage care via real-time audio and video calls, directly from your EHR to the patient room. Clinical teams and patients can invite members of the family and care team to participate in these calls, driving patient engagemeent and enabling them to take ownership of their health, which is known to improve health outcomes and patient satisfaction. 

Product Description:

Artera Harmony: One Platform - Seamless Orchestration - Infinite Applications.

Artera's award-winning patient communications platform - Artera Harmony - integrates across a healthcare organization’s tech stack, EHRs and third-party vendors. 

Artera Harmony helps unify, simplify and orchestrate digital communications into the patient’s preferred channel (texting, email, IVR, and webchat), in 109+ languages. 

Holistic view of every inteaction:

  • Analytics (understand how vendors / departments / workflows are performing)
  • Automated Workflows (build conversations from template library)
  • Vendor and Use-Case Rules (prioritize what is most important)
  • Patient Preferences and Consent
  • Live Agents (escalate and route messages)
  • Live monitored with AI-enabled real-time sentiment tracking

What Makes Harmony Different:

  • Differentiate & optimize your patient experience with our most advanced workflow builder capabilities ever
  • Manage more conversations than ever before in Artera’s enhanced inbox
  • Access AI / LLM-driven translation, improving patient access and engagement
  • Track communication performance from outreach to outcome with Artera’s enhanced suite of analytics views

Artera Harmony's Key Features & Benefits:

Easy Workflow Configuration, Maximum Impact

Flows / Conversation Builder

  • Build personalized patient engagement journeys to extend patient interactions

Inbox (Smart Inbox)

  • Effectively oversee larger populations and access a unified display of messages spanning all practices.

Homepage with Next Best Actions

  • Recognize key "action items" that may spotlight critical conversations, data insights and more

Staff AI Co-Pilot

  • Craft high-quality messages with intelligent functions like sentence completion and advanced translation

Message Categorization

  • Process and categorize all messages to better understand the communication driving interaction

Native Value Reports

  • Move dashboards into your core Artera interface for a more streamlined staff experience

Artera has been named a Deloitte Technology Fast 500 company (2021, 2022, 2023), and ranked on the Inc. 5000 list of fastest-growing private companies for five consecutive years. Artera is a two-time Best in KLAS winner in Patient Outreach. 

About Artera:

Artera is a SaaS digital health leader redefining patient communications. Artera is trusted by 800+ healthcare systems and federal agencies to facilitate approximately 2 billion communications annually, reaching 100+ million patients.

The Artera platform integrates across a healthcare organization’s tech stack, EHRs and third-party vendors to unify, simplify and orchestrate digital communications into the patient’s preferred channel (texting, email, IVR, and webchat), in 109+ languages. The Artera impact: more efficient staff, more profitable organizations and a more harmonious patient experience.

Founded in 2015, Artera is based in Santa Barbara, California and has been named a Deloitte Technology Fast 500 company (2021, 2022, 2023), and ranked on the Inc. 5000 list of fastest-growing private companies for five consecutive years. Artera is a two-time Best in KLAS winner in Patient Outreach. 

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

hellocare Patient Engagement and Experience Module enhances patient engagement and experience through various use cases, including: 

Real-Time Patient Information Display

hellocare’s digital whiteboards provide up-to-date patient information such as vital signs, medication schedules, and detailed treatment plans, enabling healthcare providers to quickly assess and respond to patient needs without navigating separate systems.

Care Coordination

Our room signs display the names and roles of all healthcare staff assigned to a patient. This clarity improves care coordination, facilitates smoother handovers, and ensures that both staff and patients know who is responsible for each aspect of care.

Enhanced Communication with Patients and Families

hellocare's digital whiteboard can show daily schedules, including therapy sessions, tests, and visitation times, keeping patients and families well-informed and involved in the care process. They also allow for personalized messages from the care team to reassure and inform patients throughout their stay.

Workflow Efficiency

Our digital whiteboards are fully integrated with EMR and update automatically to reflect changes in the patient’s care plan, reducing administrative burdens and ensuring all team members are informed of the latest care directives and patient needs.

Safety Alerts and Allergies

hellocare whiteboards and room signs prominently display critical safety information like allergy alerts and fall risk warnings, enhancing staff responsiveness and patient safety.

Interactive Features for Patient Feedback

hellocare’s interactive whiteboards enable patients to provide feedback on their care, request assistance, or control room settings such as lighting and temperature, significantly enhancing patient comfort and satisfaction.

Compliance and Documentation

Our digital displays help ensure compliance with healthcare standards by reminding staff of necessary protocols and scheduled check-ups. They also automatically log updates and interactions, aiding in accurate and comprehensive documentation for compliance purposes.

These use cases underscore how hellocare’s digital whiteboards and room signs are pivotal in transforming traditional hospital settings into more efficient, patient-centered environments, improving both patient outcomes and healthcare delivery.

Pediatric use cases:

hellocare’s Patient Engagement and Experience Module features can be specifically applied to pediatrics in the same way as they apply to adults care.

Users:

The primary users of hellocare's Patient Engagement and Experience Module include healthcare providers such as virtual and bedside nurses and physicians, patients in inpatient settings, family members and healthcare administrators managing virtual care delivery programs. 

Description:

Well-Child Visits

Post Discharge

Mammography

Population Health 

Appointments & Scheduling

Self Scheduling & Self Resheduling

Referrals

Intake & Payments

Pediatric use cases:

HIPAA-compliant messaging allows caregivers to communicate with pediatric healthcare providers bidirectionally and through the caregivers' preferred channel.

Users:

Administrative and nursing staff can easily use the web-based dashboard to communicate with patients.

Patients receive all information from a single, trusted source: your existing office number.

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Home health, Behavioral health, ADT, Credentialing

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Allscripts, GE

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized)

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

hellocare distinguishes itself from traditional EHR functionality with advanced integrations and patient-centered innovations:

  • Advanced AI Integration: Implements AI for real-time monitoring and predictive analytics like fall detection and pressure injury prevention.
  • Virtual Care Delivery: Offers comprehensive virtual care including telehealth and virtual nursing.
  • Real-Time Communication Tools: Integrates instant communication tools for enhanced interaction between patients and healthcare providers.
  • Customizable Monitoring and Integration: Supports extensive customization and seamless integration with medical devices and third-party apps, surpassing typical EHR capabilities.
  • Enhanced Security and Privacy: Adds extra layers of data security and privacy, ensuring compliance with stringent regulations.
  • Actionable Insights: Leverages collected data for actionable insights and detailed reporting, aiding in informed decision-making and operational efficiency.

These features position hellocare as a technologically superior, flexible, and patient-centric platform.

Differentiators vs Competitors:

What sets hellocare apart is our commitment to innovation, quality, and partnership. We are the only vendor in the market that meticulously developes the hardware, audio/video stack and the virtual care delivery platform in-house, featuring open architecture and feature flags for customizable solutions. 

  • Our platform is the result of a collaborative effort with our partners, designed to meet the real and evolving needs of clinical teams, patients, and health systems. 
  • We are dedicated to continuous improvement, incorporating monthly releases that integrate real-time customer feedback. 
  • Our approach to partnership is inclusive, ensuring compatibility and integration with existing technology investments by our partners, including EHR/EMRs, telemetry, nurse call systems, clinical communication tools, patient experience, and patient education platforms. 
Differentiators vs EHR Functionality:
WELL's patient messaging solution has been honed over 4 years in collaboration with demanding enterprise clients. Over 30 features have been codeveloped and battle tested, ready for out-of-the-box use by new customers.
Differentiators vs Competitors:
WELL offers true bidirectional messaging via text, voice, email, and live chat. Deep integrations with your EMR allow real-time syncing of patient data.

Health Equity

Keywords

Images

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Videos

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Downloads

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hellocare device specification.pdf
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Your Guide to Governance

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Company Details

Founded in 2015

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