SONIFI Health provides an interactive platform proven to enhance patient experience, promote healthy outcomes and increase staff productivity. We deliver quality content and services across multiple technology platforms-including mobile devices, in-room and public space televisions as well as to web-enabled devices in the home. We seamlessly integrate patient education, EMR, ADT, dietary ordering, environmental controls, distraction content and more into an interactive patient engagement system. The technology is designed to leverage other facility technology bringing more value and usage to existing systems such as a patient portal.

It's our goal to help care providers create compelling patient and family interactions that result in active participation and positive behavior change. By incorporating engagement with multiple hospital systems, patients have autonomy. They can view educational content anytime, at their pace, provide feedback and requests in real time, order meals, access schedules, adjust temperature controls, and interact with their care team. Care providers can efficiently identify patient needs and risks staying more connected with their patients whether they are in-facility or at home. We offer patient touchpoints across the continuum of care. This broad reach has shown positive influence on HCAHPS, patient satisfaction and staff efficiency while reducing costs and increasing revenue.

Our solutions work from a single platform for seamless delivery in both IP and coax environments. We support our products with proactive monitoring, a 24 x 7 US-based call center staffed with technicians, and a nationwide team of more than 200 full-time field technicians.

Care Continuity's ED-Post Discharge Patient Navigation program is a data-driven patient navigation service designed to reduce patient outmigration and grow profitable service lines. 

Care Continuity leverages a purpose-built software that utilizes AI and machine learning to analyze dozens of data points and social determinants of care that make it possible to prioritize patients for outreach based on their need, and to maximize the downstream effectiveness of a patient navigation program. In addition, the software is supported by a team of trained concierges that do the navigating on your behalf, allowing your team to continue working at the top of their license.

With the ED Post-Discharge solution, Care Continuity drive 12 - 15% service line growth while reducing unnecessary ED returns by an average of 33%. 

Care Continuity's team of specially-trained patient navigators are dedicated to providing the best experience for every patient, leading to increased patient satisfaction and loyalty.

Founded in 2014, Care Continuity provides expert patient navigation solutions that are designed to bridge gaps in healthcare, providing seamless transitions between care settings, reducing network leakage, and promoting optimal health outcomes and patient satisfaction. Through a combination of advanced software, AI and a dedicated team of care concierges, we help guide patients through their care journey while maintaining the integrity of the health system network. This translates to greater patient satisfaction, better health outcomes, and increased margins for our clients.

Leading EHR functionality takes a very basic approach to patient navigation. When utilized, the EHR prioritization queue is binary, labeling every patient as urgent or non-urgent. Instead, Care Continuity not only expands the total number of evaluated data points needed to properly prioritize a patient, but Care Continuity also expands the priority listing to 10 levels, allowing for a more nuanced and tailored navigational experience. 

In addition, the EHR functionality requires the health system to staff a team of navigators. Unfortunately, this largely non-clinical function is staffed by clinical staff, severely hampering their ability to work at the top of their license. 

Care Continuity pairs their purpose-built software with a team of trained, non-clinical concierges who are experts in patient experience and proper navigation.

With more than a decade of experience working with the nation's leading health systems, Care Continuity has had the honor of navigating millions of patients through the healthcare continuum. 

Leveraging purpose-built software with proprietary algorithms designed to efficiently navigation patients, Care Continuity can provide a customizable, high-ROI solution for health systems of any size.