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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
PerfectServe Unite
PerfectServe Unite

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Categories

Solutions

Description

Product Description:

One Platform for the Entire Care Continuum

PerfectServe Unite is an end-to-end platform that connects your medical team across the entire care continuum and offers custom workflows for each provider group.

There’s no need to juggle dozens of disconnected applications for scheduling and communication. Everything is managed in one place.

Better Communication. Better Care.

Care teams spend a lot of time trying to find out how to get important information to the right person. Communication challenges cause poor collaboration and add considerably to your medical team’s daily frustration. Job satisfaction decreases, and provider burnout increases.

Resolving these issues is easier said than done, but it’s possible. And when you have better communication, better care follows naturally.

About PerfectServe:
PerfectServe, Inc. provides physician contact and patient care communication services to hospitals, physician practices and other healthcare clients in more than 130 markets across the U.S. Since 2000, the company has experienced compound annual growth in excess of 50 percent, demonstrating the market demand for our innovative physician contact offerings, PerfectServe One-2-One and PerfectServe OnCall. Independent research has found that the PerfectServe platform is able to provide medical professionals with unprecedented accuracy, reliability and personal control over physician contact processes. At present, PerfectServe facilitates tens of thousands of interactions per day between our hospital and physician clients and their approximately 12 million patients.
Product Description:

When every second counts, trust Conduit’s Patient Transfer services to offer a single access point to manage patient flow across networks of care.

Working with acute care facilities, health systems, freestanding emergency departments (FSED), and provider practices, our team of dedicated clinical professionals streamline patient acceptance into hospital care settings to ensure that patients are transferred to the right level of care when they need it most.

When partnering with an outsourced solution for transfer center services, health systems can improve patient acquisition and retention, which leads to revenue growth.

We can help with patient care logistics such as:

- Inbound and outbound transfers – medical and behavioral health

- Direct admissions

- Physician to physician consultations

- EMS coordination

- Coordination of handoff

About Conduit Health Partners:

Conduit Health Partners connects patients and providers, partnering with your health system in patient navigation. Aimed at encouraging volume growth through patient acquisition and retention, our services help you effectively manage inbound and outbound transfers. Let our experienced call center nurses guide you in finding the best locations and practitioners for patient needs, to ease access to care for patients through nurse triage. Conduit Health Partners makes moving patients the least of your worries—so you can focus on other aspects of your business.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Conduit Health Partners’ Transfer Center coordinates patient transfers between facilities and levels of care, reducing delays and ensuring a seamless transition for patients into the appropriate care setting.

Conduit Health Partners serves as a centralized hub for patient movement, optimizing hospital capacity and throughput by streamlining clinical communication, reducing transfer barriers, and ensuring patients receive care at the right place and time.

Use Cases

Description:

Clinical Communication Solutions

Improve Speed to Care with Clinical Collaboration

Connect all care team members on a single HIPAA compliant platform to streamline care delivery.

Providers

Protect physicians' time and improve speed to care with a comprehensive clinical communication solution.

  • Prevent unnecessary disruptions
  • Accommodate personal preferences
  • Reach the right clinician every time via text, call, or video
  • Reduce communication cycle times, instant notification of critical results, and consult requests

Nurses

  • Give valuable time back to nurses to improve patient care and reduce burnout.
  • Improve response times from providers
  • Reduce ambient noise like overhead paging
  • Nurse call response from any location
  • Differentiate alarms to reduce disruptions

Technology Teams

  • Consolidate & integrate communication platforms while improving the nurse and provider experience.
  • HIPAA compliant, SOC2 certified
  • Cloud based, unify locations
  • Reduce TCO - replace pagers, DECT phones, texting & call center solutions
  • Integrate with EMRs, scheduling, nurse call, middleware, DECT, call/transfer center, labs

Operations

  • Improve hospital metrics with an outcomes based approach to communication.
  • Faster clinician response times, accelerate patient throughput
  • Automate tedious manual workflows
  • Improved clinician satisfaction & HCAHPS scores
  • Consolidate clinical systems & reduce overhead costs

Provider Scheduling Software

Support providers' work-life balance while improving operational efficiencies with a provider scheduling solution that considers thousands of variables to create the best possible schedules—every time.

Providers

Reduce physician burnout by ensuring their schedules accommodate as many requests and preferences as possible, are equitable and provide transparency.

  • Easily swap shifts
  • Auto approve time off requests*
  • Mobile access, full visibility

Schedulers

Free up valuable time for schedulers by automating schedule creation. Ensure provider preferences, department rules, legal requirements and organizational needs are considered with every schedule without manual intervention.

  • Reduce manual schedule manipulation
  • Access schedules via desktop or a mobile app
  • Visibility across departments

Operations

Minimize physician turnover and improve their work-life balance with an optimized schedule accommodating both their needs and the organizations'.

  • Improve patient access
  • Enhance resource utilization
  • Access analytics across the health system

Secure Messaging for Clinicians and Patients

Send and receive the right patient and clinician messages to the right person, at the right time.

Patient & Peer Chats

Send secure messages among peers. Respond to patients without revealing your personal information.

  • No apps required for patients
  • Manage conversations
  • Ad hoc video appointments
  • Code for reimbursement

Patient Updates & Reminders

Remind patients of next steps and view upcoming appointments. Reference patient conversations faster for better care.

  • Reduce response times
  • Customize campaigns
  • Update family members

Efficient, Patient-Centered Care

Use one platform to align nurses, physicians, patients, families, and administrators.

  • Team-based care
  • Low, flat-rate pricing
  • Robust reporting console
Pediatric use cases:

None provided

Users:
  • Advocate Aurora Healthcare
  • Background Methodist Le Bonheur Healthcare (MLH, TN)
  • Bon Secour Mercy Healthcare
  • Hennepin Healthcare (MN)
  • McLaren Health (IL)
  • Mercy Health (TN)
  • MemorialCare
  • Munroe Regional Medical Center (FL)
  • Ochsner Health
  • Park Nicollet Methodist Hospital (MN)
  • Piedmont Healthcare
  • Prisma Health (SC)
  • St. Elizabeth Healthcare (KY)
  • St. Rita’s Medical Center (OH)
  • St. John Hospital & Medical Center (MI)
  • St. John Providence 
  • Tower Health (PA)
  • University of Kentucky Healthcare
Description:

Conduit’s Patient Transfer Center helps health systems manage patient movement and optimize system-wide performance. Use cases include:

  • Timely, efficient coordination transfers for higher-acuity and specialty care.
  • Acquisition and Retention of high-value referrals
  • Strengthening network utilization.
  • Robust data to support strategic, operational, and financial decision-making.
  • Maximizing bed capacity across hospitals and care settings.
  • Coordinating behavioral health placements efficiently.
  • Managing surge volumes during peak or crisis periods.
  • Reducing administrative workload for physicians, nurses, and referring providers.

The transfer center supports system growth, operational efficiency, and improved access across the network.

Pediatric use cases:

All services can be applied to pediatric specific facilities as well.

Users:

Health Networks

Healthcare Organizations

Acute Care Networks

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, McKesson

Hardware Compatibility:

Desktop

Integrations:

Not applicable

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic

Hardware Compatibility:

Not applicable

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:

Conduit Health Partners integrates seamlessly with any medical record system, offering unmatched flexibility. With 50 years of combined Epic implementation and administrative experience, our team provides deep expertise while remaining EHR agnostic to support and optimize health care operations across the continuum.

Differentiators vs Competitors:
  • End-to-End Transfer Management: Unlike in-house solutions or software-only models that require internal resources, Conduit Health Partners provides a comprehensive, fully managed transfer center. Their team handles every aspect of patient transfers, ensuring seamless coordination and reducing the operational burden on your staff.
  • Nurse - Led Coordination: Conduit Health Partners has proven that an essential component of an effective transfer center is leveraging a nurse-led approach based on the referrals recommended by the treating provider. When experienced registered nurses are coordinating the transfers, they bring expertise and the ability to speak the same clinical language as other health care providers, serving as a vital link between the health system and transferring facilities.
  • Experienced Leadership: Conduit Health Partners’ leadership team brings extensive expertise in both clinical and administrative roles within health systems, enabling them to design practical, collaborative solutions that help you meet your goals.
  • Data-Driven Approach: Conduit Health Partners’ daily, monthly, and as-needed analytics provides transparency to the transfer process and arms executives with the critical information they need to make physician recruiting, service line development, and operational improvement decisions.
  • Proven Operational Efficiency: Conduit Health Partners’ fully managed approach streamlines patient transfers while optimizing staff time, reducing costs, and providing measurable improvements in both patient satisfaction and provider engagement.
  • Behavioral Health Expertise: Conduit’s nurses bring specialized expertise in managing all types of transfers, including complex cases like behavioral health. One client saw a 64% reduction in ED length of stay for behavioral health patients, leading to improved operational efficiency, enhanced staff satisfaction, and better patient outcomes.
  • Scalable Solutions: Conduit Health Partner’s model scales effortlessly with your health system’s needs, allowing you to focus on care delivery while they manage patient transfers.

Health Equity

Keywords

Images

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Calls Managed

Videos

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Benefits of Optimized Transfer Services

Downloads

No content provided

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Conduit Top Gun Transfer Center Case Study-Optimizing Load-Leveling and Streamlining Patient Transfers

Alternatives

Company Details

Founded in 1997

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