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Description
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Use cases
EHR integrations
Client types
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Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Acute Care at Home
Acute Care at Home

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Categories

Solutions

Description

Product Description:

Using traditional dependence solely on local on-site resources, health care facilities have struggled with the challenge of meeting variable patient demand with a fixed number of staff for unscheduled care processes. Day to day patient arrivals can vary by as much as 50% from the expected mean. Some days facilities are under-staffed and patient care suffers; other days are over-staffed resulting in excess costs. This systematic stress is exacerbated by the increased exposure risk for staff and patients as they interact face-to-face for tasks that can otherwise be performed faster and more efficiently by remote personnel. A mechanism to improve efficiency and productivity is clearly needed.

The Solution: EmOpti's Emergency Medicine Workflow Solution is a software platform designed to help your providers optimize emergency department and urgent care workflows for many use cases, enabling a combination of on-site and virtual resources to collaborate and improve patient outcomes while also improving staff productivity. The Solution was designed from the beginning to take advantage of multiple AWS infrastructure components, from the CHIME service to manage video sessions to Sagemaker to enable automation based on machine learning, to deliver super-fast provider workflows with unique virtual consult routing and queue management.

Imagine a world where every patient care area has an intelligent video "portal" used for multiple purposes. The EmOpti Emergency Medicine Workflow Solution supports multiple ED use cases, all improving efficiency and productivity while delivering improved patient outcomes. These use cases include:

  • Tele-triage
  • Rapid discharge
  • Virtual rounding
  • Virtual registration
  • Automated discharge teaching
  • Social services virtual consults
  • Specialist virtual consults
  • Hospitalist integration
  • Language interpretation
  • Academic teaching

The speed and usability of the Solution has proven effective in intense, high volume environments, where the system is used on virtually every patient hundreds of time each day as part of routine operations. In many cases the number of consults provided per hour by a remote provider is virtually double the number seen when the same process occurs using in-person staff. And when the remote provider services multiple facilities simultaneously further improvement in productivity occurs through a load-leveling effect that better matches resources to fluctuating demand.

About EmOpti:

To address staff shortages EmOpti provides telehealth and hybrid workflow solutions with automation to accelerate patient throughput, increase revenue and reduce costs. EmOpti’s technology is proven to support high volume, complex, multi-facility deployments with high reliability. The team is comprised of experienced clinicians, logistics experts, health business analysts, and innovative software developers.

Artificial intelligence tools can be added optionally at the point of care including clinical decision support for specific patients and to answer general questions about clinical performance for quality assessment and benchmarking.


The EmOpti Telehealth software platform supports 20+ in-hospital use cases, enabling virtual teams to provide remote video consultations and collaborate with on site personnel to optimize care, decrease exposure risk and decrease costs in emergency departments, inpatient units and other acute care settings.

EmOpti's professional services division helps health organizations address staff shortages by offering virtual physicians, dieticians and other professional staff to provide high quality clinical care.

Solutions include:

*Emergency Medicine - Triage, Discharge, Rounding, Registration, Discharge Teaching, and more.

*Hospital Medicine - Rounding, Oversight, Sitter, Discharge Planning, Interpreter, Specialist, and more.

*Urgent Care - Triage, Oversight, Registration, Transfer Coordination, Interpreter and more.

*Intelligent Face Sheet - AI based Clinical Decision Support provides a co-pilot function for clinicians at the point of care.

*AskOBI - AI based chatbot for natural language question-response including the unique capability for real time queries of tabular and statistical information from both customer's and national benchmark databases.

*Professional Services - Physicians, dieticians and other professionals provide assessments, order entry, results review, and consultation with patients and other staff for multiple use cases. 

Product Description:

Eligible patients are discharged to the myLaurel clinical team from the hospital early, opening bed capacity and improving throughput across the ED, Observation, Inpatient, Post-Surgical and Post-Acute areas. myLaurel treats the patient in the home and virtually over the next 7- 30 days to ensure high-quality outcomes and no readmission for the same or related condition. The patient is then scheduled back into the health system network, typically through primary care, to maintain continuity of care with the health system. If the patient enters the ED at any point while under myLaurel’s care, the health system does not pay myLaurel.

About myLaurel:

myLaurel™ was founded on the idea that the best way to deliver high-quality care is to deliver it in the home. We are the leader in home-based acute care tailored to the needs of frail, elderly, or complex patients. Our innovative models reduce avoidable hospital admissions and readmissions while improving throughput, shortening length of stay, and maintaining high standards of care, safety, and satisfaction.  

Utilizing an interdisciplinary team of telehealth physicians, in-home paramedics, and RN care managers, myLaurel ensures patients avoid the conventional acute care journey from ER to admission to post-acute care. The innovative care model creates dramatic cost savings, helps patients prevent hospital-acquired conditions, and radically improves the patient and caregiver experience.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:
Emergency Medicine - Triage, Discharge, Rounding, Registration, Discharge Teaching, and more.
Pediatric use cases:

None provided

Users:
Patients, clinical staff, and providers.
Description:

Navigating complex health issues while balancing the demands of daily life can be incredibly challenging. For Chelsea F., a 34-year-old woman with a history of congenital duodenal atresia, gastroparesis, gluten intolerance, and multiple food allergies, this reality hit hard when a series of severe health complications led her to seek help in the emergency room.

The Clinical Challenge

Chelsea's story began with a frustrating cycle of frequent ER visits. Over the span of just one month, she was admitted to the emergency room seven times due to persistent and severe nausea and vomiting. Alongside these symptoms, she experienced worrying neurological issues, including paresthesia (tingling or numbness), dizziness, weakness, difficulty walking, and visual impairment.

Upon admission to the hospital, an endoscopy was performed, which yielded no significant findings. Despite this, Chelsea's condition was severe enough to necessitate a thorough evaluation and treatment plan. The medical team administered a combination of intravenous medications: droperidol for nausea, famotidine for stomach acid reduction, magnesium for electrolyte balance, and normal saline for hydration.

“myLaurel was a lifesaver,” Chelsea recounts. “I was supposed to stay in the hospital for three more days for a certain IV treatment, but because of myLaurel, I was able to go home and spend precious time with my five-year-old daughter.”

— Chelsea; patient, mom

A Turning Point: Neurological Insights

The breakthrough came when the neurology team identified Chelsea's neurological symptoms were likely due to deficiencies in essential B vitamins, specifically thiamine (vitamin B1) and niacin (vitamin B3). This revelation pointed to a crucial aspect of her treatment: aggressive vitamin repletion. 

Transitioning to Home

Despite the promising new treatment plan, Chelsea faced a dilemma. The thought of spending additional days in the hospital beyond her almost two-week stay was daunting, particularly as she had a young daughter at home who was only able to visit her once while she was in inpatient treatment. Fortunately, Ochsner Health called on their home-care partner, myLaurel, which provided a solution allowing Chelsea to early discharge from the hospital and continue her treatment from the comfort of her home.

The myLaurel Experience

Chelsea’s experience with myLaurel was marked by both convenience and quality care. The home care team visited Chelsea’s home for intravenous treatments over the course of three days, with the first treatment beginning the day after she was discharged. Chelsea was prescribed a regimen of thiamine, starting with 500 mg IV three times a day for two days, then a reduced dosage of 250 mg IV daily for five days, and then 100 mg orally daily for the foreseeable future.

“The service was professional and caring,” Chelsea notes. “The in-home providers were consummate professionals, friendly and efficient, and the treatments were completed quickly—usually in about 30 to 45 minutes. They were accompanied by a physician over telehealth.”

“I was very impressed by how quickly the physicians actually dug into my history and understood it before they started talking to me.” 

The flexibility of receiving care at home allowed Chelsea to focus on her recovery and family life. “Being at home made a huge difference,” she says. “I didn’t have to stay in the hospital an additional three days for a treatment that took a half-hour and could be present for my daughter, who was about to start kindergarten. I’m doing better, little by little.” 

Final Thoughts

Chelsea’s journey underscores home-based care's profound impact on a patient's quality of life. For patients like Chelsea, balancing complex medical needs with family responsibilities can be daunting. MyLaurel’s ability to deliver high-quality care at home offers a vital alternative, ensuring that patients receive the treatment they need while maintaining their daily routines and family connections.

“I’m not one to let strangers in, but the people I met with were all very nice and very kind, and I had no problem letting them in to help me. The myLaurel team called for my first treatment and then called ahead over the next two days when they were on their way.”  

As Chelsea continues her recovery, with follow-up appointments to monitor her vitamin levels and neurological health, she remains grateful for the support and flexibility provided by myLaurel. Her story is a testament to the transformative power of home-based care in managing chronic and complex health conditions.

Conclusion

For those navigating similar health challenges, Chelsea’s story highlights the benefits of exploring home care options. myLaurel offers a compassionate and practical solution for patients and their families by bridging the gap between hospital-based treatments and home life.

Chelsea shares a tearful final thought: "It frees you up to live the rest of your life. The freedom to be at home and still live your life was a humongous plus to this whole experience.”  

Pediatric use cases:

None provided

Users:

18+ patients, within service areas, partnered health system patients. 

EHR Integrations

Integrations:

Acute care EMR

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Other

Hardware Compatibility:

Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Integrations:

Acute care EMR, Ambulatory EMR

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed, Would prefer not to disclose, Point Click Care

Hardware Compatibility:

None provided

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:
Build vs. Buy: https://www.emopti.com/build-vs-buy-clip
Differentiators vs Competitors:
EmOpti: Many-to-Many Telehealth EmOpti was built specifically for high volume consults across multiple EDs with multiple remote providers. Zoom, Skype, etc: One-to-One Telehealth Built for meetings & low volume. Generic interface; centralized servers overwhelmed by typical customers holding web meetings; no queuing, routing or other features for supporting complex ED workflows Link for More: https://static1.squarespace.com/static/58811028c534a55c6e0ae8b5/t/5e7bcc4ce8992623b6cadd9d/1585171533275/Zoom+vs+EmOpti+Overview.pdf AWS "Select" Technology Partner
Differentiators vs EHR Functionality:

Can work with any external EHR. 

Differentiators vs Competitors:

Why we're unique:

Flexibility:

The myLaurel care model is tailored and based on patient need allowing us to match visit frequency and intensity.

Expansion of your care with network integrity:

All patients we see are direct referrals from the hospitals we serve. We are fully integrated into your clinical teams, operating off the same playbook. Our primary goal is to provide your patients a soft landing and timely access to post-acute care and then tuck them back into your system.

Clinical expertise & capabilities:

Uniquely built to care for patients in their home.   

myLaurel possesses a broad scope of capabilities, including real time diagnostics (e.g blood tests, 12-lead EKG), therapeutics (e.g IV, IM medications, oxygen and IV fluid via our in-home care team), labs/mobile imaging, prescriptions via tele support, and care coordination - with a supportive hand-off to your home health and/or primary care team. 

Complex patient care:

Elderly, frail, complex, comorbid - this is our area of expertise. 

Scale: 

-Designed to help you serve a larger funnel of patients versus other post-acute models - with the flexibility in co-design of who we treat 

-Partnering with myLaurel enables expanded capacity and efficiencies immediately without the extensive resources, time, overhead, training, and logistic configuration of facility planning or pursuing your own in-home post-acute model.  

Speed to value turn-key implementation: 

Clients are up and running in 90 days or less. We bring the resources, diagnostics, formulary, supplies, and operations bundled and ready to execute, with a single internal champion needed from your side to get going.  

Outcomes-based contracting:

We put our fees at risk for readmission while under our care, aligning our clinical team more closely with our hospital partners.  

Did we mention the 3:1+ ROI? 

Keywords

Images

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Videos

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Downloads

EmOpti Workflow Overview — EmOpti
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myLaurel Acute Care Overview 2024 (3).pdf

Alternatives

Company Details

Founded in 2015

Founded in 2016

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