Best ED Triage Products

Advanced Care - in-home hospital alternative 

DispatchHealth provides hospital-level care in the comfort of a patient’s home. Such patients typically present with general medical conditions that could otherwise result in a hospital admission. DispatchHealth calls this hospital alternative service Advanced Care. Advanced Care reduces unnecessary and costly hospital stays, which improves hospital capacity and throughput while producing superior outcomes for the patient. 

Create "Virtual Bed” revenue & inpatient capacity.

Care team: Our Advanced Care team is led by a hospitalist physician and supported by a nurse practitioner or physician assistant, 24/7 nurse command center and other caregivers (RNs, PT/OT partners) as needed. 

Our in-home hospital alternative care solution, Advanced Care, provides qualifying adult patients with advance medical care, social support, and 24/7 monitoring up to 30-days—all within the comfort of home. 

DispatchHealth’s Advanced Care program can help you: 

- Decrease inpatient hospital admissions and improve hospital system capacity 

- Reduce unnecessary ER visits, SNF stays, and ancillary service utilization 

- Drive significant medical cost savings including reduction in 30-day readmission rates 

- Improve health outcomes and achieve unparalleled patient satisfaction 

- Support the Acute Hospital Care at Home CMS waiver program 

- Enable community providers to directly admit patients 

Learn more here: DispatchHealth.com/AdvancedCare

SNF Substitution - Improve LOS/Throughput for High Risk DRGs with SNF level care at home from high readmit DRG's, by hospital trained providers

Our provider led teams capable of laboratory testing, IV medication administration, procedures , and diagnostics are also being utilized by partners for scheduled post acute visits in two primary ways:

ED-To-Home - Reduce Observations & Improve ED Bounce Backs with scheduled in-home visits 24-48 hrs post discharge from the ED, by trained providers who can provide medical intervention as needed

Hospital-To-Home - Reduce Readmissions & Improve LOS/Throughput with scheduled in-home visits 24-72 hrs post discharge from inpatient setting

DispatchHealth offers a variety of services to help our partners:

On-demand ED Substitution – Increase Access and Reduce ED Utilization with 60-70% of ED capabilities via ER-trained providers capable of laboratory testing, IV medication administration, procedures , diagnostics & much more.

This service helps provide support for all other programs and is the 'base service' that operates in our 50+ markets across the country. Here are the other services Dispatch provides which are further outlined in the portal:

Post-Acute Care at Home Services

- ED-To-Home - Reduce Observations & Improve ED Bounce Backs with scheduled in-home visits 24-48 hrs post discharge from the ED, by trained providers who can provide medical intervention if needed

- Hospital-To-Home (IP) - Reduce Readmissions & Improve LOS/Throughput with scheduled in-home visits 24-72 hrs post discharge from inpatient setting

Hospital Substitution 

- Create "Virtual Bed” Revenue & Inpatient Capacity by a hospital trained providers with capabilities to support complex medical and post-surgical inpatients 24/7 monitoring, support, and coordination of patients in the home who meet inpatient admission criteria

SNF Substitution

- Improve LOS/Throughput for High Risk DRGs with SNF level care at home from high readmit DRG's, by hospital trained providers

Eligible patients are discharged to the myLaurel clinical team from the hospital early, opening bed capacity and improving throughput across the ED, Observation, Inpatient, Post-Surgical and Post-Acute areas. myLaurel treats the patient in the home and virtually over the next 7- 30 days to ensure high-quality outcomes and no readmission for the same or related condition. The patient is then scheduled back into the health system network, typically through primary care, to maintain continuity of care with the health system. If the patient enters the ED at any point while under myLaurel’s care, the health system does not pay myLaurel.

Twiage provides an award-winning communication, care coordination and telehealth technology solution empowering hospitals, EMS and other healthcare providers to accelerate emergency care and non-emergency care.

Twiage's HIPAA-complaint communication technology delivers real-time data from ambulances to hospitals and other healthcare providers, reducing the reliance on radio or phone communication. EMTs and paramedics can use the Twiage EMS App to notify hospital emergency rooms and other service lines, such as STEMI, stroke or trauma, about the incoming patients with GPS-tracked ETAs simultaneously, and share patient IDs, vital signs, EKGs, photos, and videos with hospitals. Hospital service lines and support staff can use Twiage continuously after the patient’s arrival to engage in-hospital care coordination and interfacility transfers. Value-based healthcare providers can also use Twiage's telehealth and triage capabilities to work with medical responders for triages, treatments and transfers on less emergent patients.

During the COVID-19 crisis, Twiage's "Isolation" module combined with the "Video Consult" function helps hospitals prepare isolation earlier for suspected incoming EMS patients or keep patients with low acuity from coming to EDs.

Using traditional dependence solely on local on-site resources, health care facilities have struggled with the challenge of meeting variable patient demand with a fixed number of staff for unscheduled care processes. Day to day patient arrivals can vary by as much as 50% from the expected mean. Some days facilities are under-staffed and patient care suffers; other days are over-staffed resulting in excess costs. This systematic stress is exacerbated by the increased exposure risk for staff and patients as they interact face-to-face for tasks that can otherwise be performed faster and more efficiently by remote personnel. A mechanism to improve efficiency and productivity is clearly needed.

The Solution: EmOpti's Emergency Medicine Workflow Solution is a software platform designed to help your providers optimize emergency department and urgent care workflows for many use cases, enabling a combination of on-site and virtual resources to collaborate and improve patient outcomes while also improving staff productivity. The Solution was designed from the beginning to take advantage of multiple AWS infrastructure components, from the CHIME service to manage video sessions to Sagemaker to enable automation based on machine learning, to deliver super-fast provider workflows with unique virtual consult routing and queue management.

Imagine a world where every patient care area has an intelligent video "portal" used for multiple purposes. The EmOpti Emergency Medicine Workflow Solution supports multiple ED use cases, all improving efficiency and productivity while delivering improved patient outcomes. These use cases include:

• Tele-triage
• Rapid discharge
• Virtual rounding
• Virtual registration
• Automated discharge teaching
• Social services virtual consults
• Specialist virtual consults
• Hospitalist integration
• Language interpretation
• Academic teaching

The speed and usability of the Solution has proven effective in intense, high volume environments, where the system is used on virtually every patient hundreds of time each day as part of routine operations. In many cases the number of consults provided per hour by a remote provider is virtually double the number seen when the same process occurs using in-person staff. And when the remote provider services multiple facilities simultaneously further improvement in productivity occurs through a load-leveling effect that better matches resources to fluctuating demand.