Using traditional dependence solely on local on-site resources, health care facilities have struggled with the challenge of meeting variable patient demand with a fixed number of staff for unscheduled care processes. Day to day patient arrivals can vary by as much as 50% from the expected mean. Some days facilities are under-staffed and patient care suffers; other days are over-staffed resulting in excess costs. This systematic stress is exacerbated by the increased exposure risk for staff and patients as they interact face-to-face for tasks that can otherwise be performed faster and more efficiently by remote personnel. A mechanism to improve efficiency and productivity is clearly needed.

The Solution: EmOpti's Emergency Medicine Workflow Solution is a software platform designed to help your providers optimize emergency department and urgent care workflows for many use cases, enabling a combination of on-site and virtual resources to collaborate and improve patient outcomes while also improving staff productivity. The Solution was designed from the beginning to take advantage of multiple AWS infrastructure components, from the CHIME service to manage video sessions to Sagemaker to enable automation based on machine learning, to deliver super-fast provider workflows with unique virtual consult routing and queue management.

Imagine a world where every patient care area has an intelligent video "portal" used for multiple purposes. The EmOpti Emergency Medicine Workflow Solution supports multiple ED use cases, all improving efficiency and productivity while delivering improved patient outcomes. These use cases include:

• Tele-triage
• Rapid discharge
• Virtual rounding
• Virtual registration
• Automated discharge teaching
• Social services virtual consults
• Specialist virtual consults
• Hospitalist integration
• Language interpretation
• Academic teaching

The speed and usability of the Solution has proven effective in intense, high volume environments, where the system is used on virtually every patient hundreds of time each day as part of routine operations. In many cases the number of consults provided per hour by a remote provider is virtually double the number seen when the same process occurs using in-person staff. And when the remote provider services multiple facilities simultaneously further improvement in productivity occurs through a load-leveling effect that better matches resources to fluctuating demand.

To address staff shortages EmOpti provides telehealth and hybrid workflow solutions with automation to accelerate patient throughput, increase revenue and reduce costs. EmOpti’s technology is proven to support high volume, complex, multi-facility deployments with high reliability. The team is comprised of experienced clinicians, logistics experts, health business analysts, and innovative software developers.

Artificial intelligence tools can be added optionally at the point of care including clinical decision support for specific patients and to answer general questions about clinical performance for quality assessment and benchmarking.

The EmOpti Telehealth software platform supports 20+ in-hospital use cases, enabling virtual teams to provide remote video consultations and collaborate with on site personnel to optimize care, decrease exposure risk and decrease costs in emergency departments, inpatient units and other acute care settings.

EmOpti's professional services division helps health organizations address staff shortages by offering virtual physicians, dieticians and other professional staff to provide high quality clinical care.

Solutions include:

*Emergency Medicine - Triage, Discharge, Rounding, Registration, Discharge Teaching, and more.

*Hospital Medicine - Rounding, Oversight, Sitter, Discharge Planning, Interpreter, Specialist, and more.

*Urgent Care - Triage, Oversight, Registration, Transfer Coordination, Interpreter and more.

*Intelligent Face Sheet - AI based Clinical Decision Support provides a co-pilot function for clinicians at the point of care.

*AskOBI - AI based chatbot for natural language question-response including the unique capability for real time queries of tabular and statistical information from both customer's and national benchmark databases.

*Professional Services - Physicians, dieticians and other professionals provide assessments, order entry, results review, and consultation with patients and other staff for multiple use cases.