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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Health equity
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

The Welldoc Platform includes: 

  • An artificial intelligence (AI) driven digital coaching app, providing personalized, actionable guidance and longitudinal feedback based on the six dimensions of health (1) Symptoms, (2) Food, (3) Activity, (4) Pscho-Social, (5) Medications and (6) Labs to help support the patient throughout their chronic care journey. 
  • Integrated mental wellbeing support that educates individuals through their behavioral patterns to design a personalized strategy and action plan. 
  • Comprehensive Digital Coaching and Education based on clinical standards adapted and digitized from Centers for Disease Control and Prevention (CDC) and American Heart Association (AHA) programs 
  • Reporting and workflow integration enabling care teams to easily access data insights to inform clinical interventions and decisions. This includes our Management Portal that provides care management with enhanced population-level health data and analysis. 
  • Availability in a neutral US Spanish, with cultural changes made for the target audience

Our approach addresses combinations of cardiometabolic conditions and comorbidities, all intended to bring more timely, personalized, meaningful digital engagement and health support.

The ways in which the Welldoc platform supports:

Diabetes

  • For use by individuals with Type 1 or Type 2 Diabetes
  • Delivers Real-time coaching and medication management
  • Includes educational content from Association of Diabetes Care and Education Specialists (ADCES)
  • Supports insulin management for individuals and their care teams
  • Encourages healthy eating within the individual’s target carb range through coaching, meal planning, and other features
  • Integrates hypertension and weight management

Weight Management

  • Uses Artificial Intelligence (AI) to provide immediate, tailored and relevant coaching for your members in the moment when they’re making day to day decisions about their health.  
  • Supports members to set clinically appropriate and achievable goals around weight and other health areas (like nutrition and activity)
  • Supports a curated journey with holistic coaching tools ranging from food and nutrition, activity, sleep and where applicable medication
  • GLP-1's -It is Welldoc's philosophy and approach to support a member's holistic weight loss journey whether or not they are using GLP-1's for obesity. Welldoc is not a prescriber. However, we support GLP-1 usage by educating, coaching and requesting that members track their medication adherence, side effects, protein intake, muscle retention and other metrics related to overall weight management.

Hypertension

  • Provides in-app content based on American Heart Association (AHA) guidelines
  • Assists with medication adherence by setting reminders
  • Connects with Bluetooth blood pressure cuffs
  • Delivers coaching messages with each blood pressure and weight entry
  • Incorporates and tracks food that supports the Dietary Approaches to Support Hypertension (DASH) Diet

Diabetes & Hypertension

  • Individuals receive coaching and feedback primarily to manage their diabetes, with key messages that also support hypertension

Heart failure

  • Supports healthy eating habits related to fluid intake, lower sodium, and managing weight gain and loss
  • Provides in-app content based on AHA guidelines
  • Tracks and analyzes symptoms related to heart failure
  • Tracks changes in weight to identify potential fluid retention
  • Provides 24/7 automated coaching for BP, symptoms, and weight

Diabetes & Heart Failure

  • Individuals receive coaching and feedback, prioritized for heart failure, with key messages that also support diabetes and hypertension

Pre-Diabetes

  • Based on Center for Disease Control and Prevention (CDC) standards to reduce risk of type 2 diabetes
  • Calorie counter and food tracking
  • Personalized automated insights based on weight, activity, and blood pressure entries
  • Integrated coaching provided per CDC program guidelines
  • Education and support for weight loss
  • Configurable for your needs extending beyond CDC standards

Healthy Lifestyle

  • Calorie counter and food tracking
  • Personalized automated insights based on weight and activity
  • Education and Support for weight loss
  • Encourage meals within target calorie range through coaching, meal planning, and other features
  • Personalized nutrition guidance coaching with real-time feedback to support progress and better health
  • Large, multi-cultural food database providing a diverse selection of option

Welldoc is not intended to replace the care provided by a licensed healthcare professional. Welldoc does not support severe mental health diagnosis. Please see welldoc.com for full indications of use.

About Welldoc:

Welldoc’s comprehensive cardiometabolic care platform provides multi-condition support across diabetes, pre-diabetes, hypertension, weight and obesity management, and heart failure with integrated behavioral health support. Wellness, nutrition counseling and lifestyle management are all core to our solution. Welldoc is an FDA-cleared digital health solution, guides individuals through the complicated journey of living with diabetes by enabling them to self-manage their care while enhancing connections to their healthcare team.

The Welldoc Platform is integrated in a way that builds upon current chronic care programs rather than duplicating or replacing existing services. Welldoc will provide an overview of their differentiated approach to digital health in chronic care and share their clinical data, demonstrating the opportunity to engage patients beyond traditional care, with real-time in the moment, AI-driven, personalized coaching.

Our platform includes:

  • An AI-driven digital coaching app providing personalized, actionable guidance throughout an individual's chronic care journey
  • A Care Management Platform that integrates into the EHR enabling care teams to easily access data insights to inform clinical interventions and decisions
  • A data intelligence tool with enhanced population-level health data and analysis
Product Description:

Medical Guardian offers a comprehensive suite of remote patient monitoring (RPM) and engagement services designed to enhance connectivity between healthcare teams and patients. Our solutions manage costs, reduce hospitalizations, expand access to care, and improve clinical outcomes with cost-effective, flexible, and customizable RPM programs.

Our RPM Solutions Include:

RPM Tablet: Intuitive and user-friendly interface; integrates with Bluetooth peripherals for vital signs tracking; seamless data transmission to the LifeStream portal; video conferencing and bidirectional messaging; daily medication and vital signs reminders; customizable settings; optional Personal Emergency Response System (PERS) with fall detection.

RPM Mobile App: Bring-your-own-device (BYOD) solution; supports Bluetooth peripherals for vital signs monitoring; direct data transmission to the LifeStream portal; video conferencing and messaging; daily alerts for medication and readings.

Vital Signs Peripherals: Includes digital scales (standard and bariatric), blood pressure monitors (medium and large cuffs), pulse oximeters, glucometers, thermometers, peak flow meters, and spirometers.

LifeStream Clinical Dashboard and Advanced Reporting Tool: Offers comprehensive capabilities for enhanced patient care and program management. It provides 24/7 remote patient monitoring, enabling continuous oversight of patient health data. The platform supports video conferencing for real-time consultations and facilitates seamless data organization and analysis. It also features robust program evaluation tools, ensuring that healthcare initiatives are effectively assessed and optimized. Additionally, the LifeStream Dashboard integrates smoothly with major EHR and EMR systems such as Epic and Cerner, streamlining workflows and enhancing overall operational efficiency..

Additional Services Include:

Clinical Consulting and Training: Provides essential knowledge and tools for successful RPM program implementation and optimization through on-site or online sessions.

Logistics Management: Comprehensive management including direct shipping, equipment setup, patient enrollment, and ongoing support. We offer:

  • Flexible service options and cost models.
  • Enhanced tracking and notifications.
  • Convenient access to warehousing and refurbishment services.
  • HIPAA compliance and proprietary equipment.
  • Comprehensive reverse logistics and support.

Call Center Monitoring and Alert Management: Certified professionals monitor biometric data and respond according to evidence-based protocols.

Education and Coaching: Personalized health education to support long-term behavior change.

Free RPM Program Assessment: Tracks outcomes and assesses patient satisfaction to evaluate program effectiveness.

Medical Guardian ensures a streamlined RPM program, from logistics to patient care, allowing you to focus on delivering high-quality healthcare.

About Medical Guardian (formerly Clear Arch Health):

Medical Guardian is a leading provider of advanced healthcare solutions, specializing in Remote Patient Monitoring (RPM) and engagement services. Our mission is to enhance the delivery of healthcare by bridging gaps in remote care with innovative technology.

We partner with top healthcare organizations, hospitals, health systems, clinical practices, and homecare agencies to optimize productivity and workflow efficiency. Our remote patient monitoring (RPM) and Personal Emergency Response System (PERS) solutions are designed to improve clinical outcomes through real-time, data-driven insights and comprehensive virtual care support.

Medical Guardian's platform integrates cutting-edge health monitoring and emergency response technologies, offering a unified solution that can be customized to meet individual patient needs.

Medical Guardian’s platform features:

Direct Patient Engagement: Enables providers to contact patients directly through their devices, facilitating timely communication and support.

Advanced Clinical Portal: Integrates with virtually all Electronic Health Records (EHR) systems, providing seamless patient management and enhancing clinical oversight.

Comprehensive Services: Includes direct shipping, efficient onboarding, thorough training, expert consultation, and ongoing support.

Our solutions are designed to reduce healthcare costs, lower hospital admissions, and enhance patient satisfaction. By offering flexible, scalable, and sustainable options, Medical Guardian ensures a seamless experience for both providers and patients.

Focused on actionable clinical oversight and improved patient engagement, Medical Guardian is committed to delivering high-quality remote care solutions that support better health outcomes and a superior patient experience.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Welldoc offers reporting packages at the individual patient as well as population level. Patient Level Reporting: Health (Smart Visit) Reports – On a routine/scheduled basis, or as needed between visits, the Smart Visit Report will be shared with our client's clinical team to summarize the patient's current clinical situation, including clinical decision support grounded in evidence based guidelines for our client's clinicians to review suggested self-care behaviors, potential medication alternatives, etc. Patients can also view this report on demand through the patient facing application The Smart Visit Report includes: - 90-day cardiometabolic biometric data summary - Medication plan summary - Trends graphs giving immediate visibility to effectiveness of diabetes management plan and any particular time of day challenges - Clinical and patient self-management summary - Evidence-based clinical decision support recommending potential care plan adjustments based on the data for consideration by the HCP, citing clinical guidelines, and - Optional daily logbook, containing patient data for the past 30 days, including imported and manual cardiometabolic entries, medication adherence, sleep, activity, and member notes adding context to the data inputs. In addition to the Smart Visit Reports, patients receive weekly reports that provide insight into medication adherence, glucose trends, diet and activity summaries and allow them to plan for the upcoming week. The weekly report allows the patient to view weekly glucose patterns to inform and optimize treatment plans Population Level Reporting: Population reports are available to our customer stakeholders on a regular basis (typically monthly) and include the following information: 1. Demographic and Health History 2. Active User Summary and Persistence Summary 3. Blood Glucose Trends (includes Average and Maximum Blood Glucose by Journey Month) and In-Target Glucose by Journey Month 4. Blood Pressure Trends 5. Weight Trends 6. Medication Breakdown 7. Device and Health Data Connectivity 8. Feature Engagement Summary (includes Top 5 Feature Use by month) 9. Education Summary 10. Care Coordination Summary 11. Health and Quality Measures Summary 12. A1C trends 13. CGM Analytics Population Management

A good cardiometabolic condition management program uses effective communication and data collection technologies to provide ease of access to patients and to facilitate better risk stratification via the real-time data collection from physiological measurement devices or patient self-report metrics. From a cost-effectiveness perspective, it is important to provide a range of services to match patient need. Welldoc can either power our customer's Care Team or we can augment our technology platform with our own partner. When we bring our partner to an engagement, through the use of Welldoc’s technology and programs and pairing this with our clinical services team and experience, we have an excellent methodology for targeting higher touch, wrap around services for higher risk patients and lower touch, preventive services for lower severity, but still at-risk groups. Ultimately, we seek to ensure deployment of clinical resources to those patients that are at highest risk of increased emergency department and hospital utilization while working to lower risk in the entire population via preventive coaching and FDA cleared digital programs.

Welldoc offers the capability for in-app two-way bidirectional asynchronous chat for 1:1 communication between member and case/care managers that can be initiated by either member or case/care manager. We offer the option of secure asynchronous text or via video chat with one and/or both available to be “turned on” for our customers. In addition, our capability allows for population level messages to be sent to all or a cohort of members by their case/care manager through and in app messaging feature. Case/care managers can monitor incoming messages, respond to chats, initiate video calls, and generate in-app messages from the Welldoc care management portal.

Welldoc is committed to providing a product that can be accessible to members of all populations. We have demonstrated success in many hard to support populations including Medicaid, Medicare and rural (our most recent clinical study). Welldoc's FDA clearance and clinical rigor validates our dedication and commitment to overall public health. Language- All digital coaching through the Welldoc App is at a 5th grade reading level. The Welldoc solution is available in English and neutral Spanish. Welldoc also has the capability to expand our platform to other languages in the future. Device Agnostic The Welldoc application has cross-device operability with over 400 fitness trackers, blood glucose, continuous glucose monitoring, blood pressure, weight scales, labs and pharmacies. Full list available on request. Our platform being device agnostic allows plans to either keep their existing product formularies or when ready to change product formularies have the assurance that any brand selected will integrate with the Welldoc platform. Welldoc is not a strip company so we will not be changing members to a specific brand and we will not be shipping supplies on a monthly basis. Our goal is to reduce DME and Pharmacy spend. Members can keep their current devices and our client will not get any member complaints or service disruptions. SDOH Screening Welldoc strives to combat health iniquities to improve care through utilizing surveys to identify risk for depression, behavioral health needs, and social determinants of health. When members respond, the information is shared with identified client care teams/clinicians for outreach and support. Customer Crae Customer care supports members in both English and Spanish, with a language line available for others languages. Customer care supports account creation, onboarding, understanding app features, and syncing devices. Customer care hours can be modified upon request to satisfy area time zones and other specific needs to accommodate and satisfy program and contractual needs.

Our platform provides condition specific, customizable care plans and pathways for clinical decision support and patient engagement through.

Welldoc has a flexible integration approach Welldoc offerings include the ability to integrate directly into the client's case/care management solutions via Single Sign On (SSO) Integration allowing seamless experience to the care team end users. We support different SSO including SAML, OKTA etc. In addition, Welldoc also offers support via REST API and can easily integrate external APIs such as 'Eligibility API' for real time eligibility checking during patient onboarding and tailor the experience to each patient/user. For clients that do not have APIs we can also accommodate them using secure files exchange via SFTP. With the help of our strategic vendors such as Xealth, Redox or ZeOmega/Jiva (or other Care Management Platform vednors/technologies), we have clients where Welldoc is integrated directly into Care Management/EHR systems allowing write back capabilities via Flowsheet or In Basket messaging. As applicable for those who already have advanced member facing digital assets, we have also developed Software Development Kit (SDK) and API (Application Programming Interface) capabilities that enable the client to build in the Welldoc platform features and functionality directly into your digital assets. Our current set of SDKs are “UI-less” which allows you the flexibility to integrate based on your business needs. One of the major advantages of Welldoc platform is that it is device agnostic. The Welldoc platform leverages patients’ existing Smartphones and integrates with over 400+ connected devices and data sources, including: -Blood glucose meters -Blood pressure monitors -Weight scales -Fitness trackers -Continuous Glucose Monitors (CGM) A device agnostic approach allows individuals to use their existing technology which helps to overcome the inertia and challenges of learning how to use a new set of device(s) as part of starting a new program. We leverage an app based/smartphone driven solution to take advantage of the technology that most patients have with them throughout the day. Our solution also provides connectivity to pharmacies (CVS, Walgreens, Rite-Aid), laboratories (Quest, LabCorp) and patient portal data sources. Data is the key to our personalized coaching experience, and we strive to make it easy for patients to centrally capture and connect their vital health data within the app without having to spend an inordinate amount of time doing daily data entry. A device agnostic approach fosters a relationship between your patients and their providers who can continue to prescribe formulary-covered devices that they and their patients are comfortable with. As your plan optimizes its formulary through coverage changes, Welldoc will work with you to assure connectivity to any new devices. If desired, we have partners that can source additional devices/connection that are not currently part of the program

Our digital-first platform includes artificial intelligence (AI) driven coaching which provides personalized, actionable guidance and longitudinal feedback based on the six dimensions of health: (1) Symptoms, (2) Food, (3) Activity, (4) Psycho-Social, (5) Medications and (6) Labs to help support the patient throughout their chronic care journey. Our program contains over 40,000 FDA approved coaching messages. Our clinical rigor is demonstrated through our FDA cleared product with 11 510k FDA clearances and 90+ peer reviewed publications and journals demonstrating clinical outcome.

For Patients: Our solution is delivered though a mobile app primarily with webs support For Care Teams: Web Portal

Welldoc is FDA approved for individuals with T1 or T2 on insulin. Medications (including insulin) can be tracked. Advanced insulin capabilities include basal and bolus dose titration program and Bolus Calculator. Insulin pump education and support has been built into Welldoc and is currently under FDA approval.

Patients can effortlessly submit their daily health data, enabling healthcare teams to monitor vital signs remotely. Our solutions support a variety of Bluetooth and wireless health monitoring peripherals, such as blood pressure monitors, pulse oximeters, weight scales, and glucose meters, ensuring comprehensive and precise tracking of patient health metrics. Patients receive timely reminders to take their measurements as scheduled by their providers. The devices offer seamless automatic tracking of readings, but patients also have the option to manually input data from the peripherals, providing flexibility and accuracy in monitoring.

Medical Guardian provides advanced data-driven analytics designed to empower healthcare organizations to enhance productivity, monitor utilization, streamline clinical workflows, and assess outcomes. Our solutions deliver actionable metrics that identify, track, and improve the impact of telehealth programs on patient health. We equip care providers with sophisticated tools to evaluate the effectiveness of remote care programs. Our platform enables the exploration of patient profiles across various parameters to detect patterns and refine care strategies. This capability enhances the prioritization of clinical needs and boosts productivity by optimizing staffing and device usage with improved efficiency. Key Benefits of Our Products and Services: Enhanced Efficiency: Track device utilization, status, and asset management to drive operational efficiencies. Optimized Workflows: Improve clinical staffing and standardize care based on patient volume and needs, reducing variability in care delivery. Data Access and Management: Access comprehensive data with the ability to schedule automatic extractions, export in multiple formats, and integrate with third-party tools or for archival purposes. Medical Guardian’s solutions empower healthcare teams to leverage data for better decision-making and operational excellence, ultimately leading to improved patient outcomes and more efficient care delivery.

Our remote healthcare solutions offer comprehensive interactive capabilities, including advanced video teleconferencing through platforms such as Zoom and Vidyo. Additionally, our solutions include proactive communication features with text, email, and two-way messaging applications, ensuring seamless and effective interactions between patients and healthcare providers.

Medical Guardian provides Spanish language options, including bilingual staff and tailored reminders in Spanish. Our devices are compatible with multiple cellular providers, ensuring coverage even in remote or rural areas. By offering video visits as an alternative to in-person appointments, our services enhance health equity, improve quality of care, and reduce costs.

Medical Guardian offers ready-to-use solutions straight out of the box, with comprehensive on-site and ongoing training for both patients and end-users. Our platforms are customizable, featuring options to modify tablet displays, tiles, and questionnaires to enhance patient engagement. We support a range of chronic conditions with tailored programs, including congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD), diabetes, and high blood pressure/hypertension (HBP/HTN), among others, facilitating effective chronic disease management.

Medical Guardian ensures that all products are easy to install and user-friendly. Care providers can remotely configure devices before shipment, enabling patients to simply unpack and start using the equipment immediately. Each kit arrives pre-configured with clear setup instructions for a seamless plug-and-play experience. Our support representatives are available to assist with patient installation and equipment testing, offering expert troubleshooting and training to guarantee smooth operation. We handle all logistics, shipping RPM kits directly to patients to minimize provider involvement in equipment management, thereby reducing operational burdens and costs. Medical Guardian provides tailored training for your team to ensure effective implementation of our products and services. Training options include on-site sessions and remote webinars. We offer ongoing support to address any questions and resolve issues, optimizing efficiency and improving patient outcomes. Our customer care and technical support teams are highly trained to assist users of all ages. Renowned for exceptional service, our staff consistently receives high praise from users and their families. They are patient, respectful, and HIPAA-compliant, maintaining the highest standards of service and confidentiality.

Our solutions provide patient and condition-specific health education through tailored tips, videos, and articles, all customizable by care providers to promote healthy behaviors. Additionally, our platforms feature an advanced AI component that manages patient check-ins and sends reminders via selected devices, ensuring continuous engagement and adherence to care plans.

Our platform integrates seamlessly with virtually all EHR systems. With a high degree of customizability, our development team collaborates with providers to tailor integrations into their preferred workflows, ensuring optimal client and patient satisfaction.

Use Cases

Description:

New York City Health and Hospitals (NYC H+H) with 273 total participants on BlueStar demonstrated reduction in A1c with an average six-month reduction in A1c (1.1 vs. 0.2; -0.9, p<0.01). There were high levels of engagement with more than half of the participants used the app once a week; recording blood glucose and medications were the most frequently used features (82% and 62% respectively). Of BlueStar participants, 40% were Spanish-speaking and received the Spanish-version of BlueStar. All English- and Spanish-speaking participants found BlueStar easy to use and understand.

Montana Rural Case Study

The state of Montana provided Welldoc’s digital health solution for diabetes, FDA-cleared BlueStar®, to eligible individuals with type 1 or type 2 diabetes* as part of its effort to scale DSMES services. The program sought to identify whether a digital tool could expand access to and participation in these services. It was an exploration of innovativeways to eliminate barriers for individuals with diabetes from participating in programs and improve retention as well as health outcomes. 

Results:

Glycemic Outcomes - An Average improvement of 47 mg/dL amongst engaged users

Blood Pressure Outcomes - An average reduction of 10 mmHg amongst those who showed reduction

Weight Outcomes - An average of 7% reduction of weigth from baseline amongst those who lost weight

Conclusion

An integrated digital health solution can support health systems and health plans in expanding access and extending existing care programs. The partnership between the state of Montana and Welldoc demonstrates the value of AIpowered digital coaching to meet program goals, guide individuals in their daily health, support positive outcomes,

empower care teams with data-driven insights, and scale care to broader populations.


Pediatric use cases:

None provided

Users:

A user must be over age 18 and can self-identify their cardiometabolic chronic condition(s) for treatment such as diabetes, hypertension, heart failure, etc. If additional eligibility criteria are desired, Welldoc can work with a client to understand their desired eligibility guidelines.

Description:

As the demand for remote and digital healthcare services continues to rise, patients increasingly seek remote health monitoring solutions to manage their care while reducing the need for frequent in-person visits. This shift reflects a growing preference for accessing healthcare in a way that minimizes the disruptions and potential risks associated with traditional care settings.

Recognizing that delays in care can lead to worsening symptoms and more severe complications, Medical Guardian offers a solution that enables care teams to perform daily check-ins with patients. This proactive strategy allows healthcare providers to monitor patient health in real-time, detect early warning signs, and intervene swiftly to prevent adverse outcomes. By facilitating timely interventions, our approach helps reduce emergency room visits and ensures that patients receive the necessary care when they need it most.

Medical Guardian provides healthcare organizations, clinicians, and home care agencies with a comprehensive suite of health monitoring tools. Our devices, which include equipment for measuring vital signs and collecting essential patient data, are integral to making well-informed treatment decisions and ensuring effective patient management.

We partner with healthcare organizations to develop tailored remote patient care plans that address the dynamic needs of connected care. Our solutions are designed to enhance patient outcomes by improving care coordination, optimizing resource use, and ensuring the safety and well-being of at-risk populations.

Pediatric use cases:

None provided

Users:
  • Patients with Chronic Respiratory Conditions: Individuals managing long-term respiratory issues such as asthma, chronic obstructive pulmonary disease (COPD), and emphysema, who require ongoing monitoring to manage symptoms and prevent exacerbations.
  • Patients with High-Risk Health Conditions: Those with serious health concerns including congestive heart failure (CHF), hypertension, cardiovascular disease (CVD), compromised immune systems, and acute kidney disease, who need regular monitoring to track their condition and adjust treatment plans.
  • Patients Requiring Periodic Health Monitoring: Individuals who need consistent health evaluations but prefer to avoid traditional in-person visits due to convenience, travel constraints, or preference for remote care.
  • Aging Adults: Seniors who seek to minimize their exposure to potential infections and reduce the need for frequent visits to healthcare facilities, while still maintaining comprehensive health monitoring and management.
  • Hospitals and Health Systems: Institutions that utilize remote patient monitoring to enhance care for patients with chronic conditions both within hospital settings and through outpatient services.
  • Healthcare Providers and Care Teams: Clinicians, home health agencies, and other healthcare professionals who use remote monitoring to manage patient care effectively, improve coordination, and ensure timely interventions across various settings.
  • Health Insurers: Insurance companies that leverage remote patient monitoring to improve care management, reduce costs associated with hospitalizations, and enhance overall patient outcomes through proactive and preventive health measures.
  • Rural Clinics: Healthcare facilities in underserved rural areas that use remote patient monitoring to provide consistent care, bridge gaps in local healthcare services, and ensure patients receive regular health assessments despite geographical challenges.
  • Federally Qualified Health Centers (FQHCs): Community-based health organizations that offer comprehensive primary care services to underserved populations, utilizing remote patient monitoring to enhance care delivery, manage chronic conditions, and improve health outcomes for their diverse patient base.

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Patient portal, Pop health platform, Other

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Athenahealth, Allscripts/Eclipsys

Hardware Compatibility:

Mobile / Tablet (native app), Mobile / Tablet (web optimized), Desktop

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, McKesson, Other, Allscripts/Eclipsys, Self-developed, eClinicalWorks, Point Click Care

Hardware Compatibility:

Mobile / Tablet (web optimized), Mobile / Tablet (native app), Desktop, Other

Client Types

Differentiators

Differentiators vs EHR Functionality:

Welldoc believes that partnership is the pathway to better management of chronic conditions. Digital health solutions do not work in a silo and data and insights should be integrated into care models to support optimized interventions and clinical decisions. The Welldoc platform includes a digital ecosystem that allows for user coaching and support along with remote monitoring and tracking of patients. In addition, the platform includes integrated patient population management tools, dashboards and analytics.

Backed by Evidence and Clinical Rigor

Welldoc’s platform holds 11 510(k) FDA-Clearances, 90+ clinical publications and posters, and 54 patents for our technology and platform features. Welldoc boasts strong economic and clinical outcomes in randomized, controlled clinical trials and in real-world experience.

Extensive research has shown:

  • Average cost savings of $3,048-$3,252/person with Type 2 diabetes, annually [1]
  • A 1.2-2.0 point mean A1C reduction in individuals living with type 2 diabetes [2,3]
  • 7.4 - 12 mmHg Drop in blood pressure in the first 3 months of use [4]
  • Welldoc currently has a Net Promoter Score (NPS), a standard gauge of digital health customer satisfaction of ~70.1. Individuals engage with the app an average of ~30 times per week [5]

Digital Coaching

Welldoc offers 1:1 asynchronous chat capabilities, two-way messaging, and live video meeting capabilities directly through our application. We enable this functionality for use by our clients’ Care Management teams, allowing them to function most efficiently in data-driven interventions that prioritize the members most in need.

Welldoc is a device-agnostic solution. The Welldoc platform connects to over 400 devices and data sources, including CGM, blood glucose meters, scales, blood pressure devices, fitness trackers, pharmacy and clinical laboratory data. Given Welldoc's device-agnostic approach, preferred supplies/consumable products are dictated and provided by the client. Welldoc can configure the app to support device/supply ordering functionality from within the application if so desired. This also prevents any interference with existing formulary strategies.

Integration into care models

Our Welldoc platform can push notifications, alerts, and reports to care team members and providers within their existing workflows with integration into their EMR or care management platform. Welldoc is capable of sending and receiving data to health systems. Integration details are handled at implementation. Welldoc has existing partnerships with Xealth and Redox to support technical integrations in line with your requirements. We will partner with you to develop and execute an integration approach that can seamlessly fit into your care model and support remote patient monitoring and tracking.

Client Success and Engagement Program

Welldoc also offers full client success and engagement support as part of our offerings to support outreach, awareness building, user activation, and overall engagement with our solution. We can work directly with you to build and execute a comprehensive, multi-channel campaign and communications approach in line with your program objectives and criteria. We have created an approach to support every part of the member journey:

  • Awareness: Building knowledge of total chronic care programs and the advantage of Welldoc's digital health solution.
  • Registration/Activation: Supporting member enrollment activities, onboarding, and application configuration.
  • Engagement: Ensuring members know how to make the best use of Welldoc's digital health solution in line with the total chronic care program; Understanding the data and insights that are critical to longer-term lifestyle changes and optimizing their treatment plan with their care teams; driving deeper engagement by recommending additional features within the application.
  • Graduation/Disenrollment: We will work with you to determine the triggers for graduation or disenrollment. Given the personalization driven by AI, we typically see members utilize our solution throughout their chronic care journey to support a healthy lifestyle.
  • Surveys: Understanding the member experience and receiving feedback at critical points of their journey. We deliver surveys within the app to assess social determinants of health and psychosocial issues, provide resources, and identify pertinent concerns to share with the care team.
  • Data Analytics/Program Success: Welldoc is committed to helping clients and partners optimize their programs, and therefore tracks and reports on program success through actionable data and user intelligence.
  • Customer Service: Welldoc offers telephone and email customer support to help get users activated and get their devices synced. Users can easily access a live agent via phone M-F; 8 am - 6 pm ET.

References

[1] IBM Watson Health. Estimating the economic value of a digital therapeutic in type 2 diabetes. Welldoc-sponsored report 2018. Published August 2018.

[2] Tang PY, Duni J, Peeples MM, et al. Complementarity of digital health and peer support: “This Is What’s Coming.” Front Clin Diabetes Health. 2021;2. doi:10.3389/fcdhc.2021.646963

[3] Quinn CC, Sareh PL, Shardell ML, Terrin ML, Barr EA, Gruber-Baldini AL. Mobile Diabetes Intervention for Glycemic Control. Journal of Diabetes Science and Technology. 2014;8(2):362-370. doi:10.1177/1932296813514503

[4] Kumbara A, Iyer A, Shomali M. Blood pressure improvement in people using a digital health solution for comprehensive diabetes self-management. Poster presented at: 16th Annual Cardiometabolic Health Congress; October 14-17, 2021; National Harbor, MD.

[5] Snow K, Iyer Phd A, Shearer D, Peeples M. Interactive Digital Health: Engaging Healthy Behaviors & Clinical Outcomes.; 2020. Poster

Differentiators vs Competitors:

Welldoc Differentiators:

  • Our platform supports the full suite of cardiometabolic conditions such as diabetes, obesity, hypertension heart failure, and prediabetes 
  • Welldoc's digital first approach offers competitive pricing and works within your current Care Management Programs.
  • Our platform is AI personalized, with digital coaching that is available 24/7 to the member.
  • We have backed clinical rigor with 11 FDA clearances & 90+ publications on clinical outcomes.
  • Our "Bring your own device" approach connects to 400+ connected devices allowing employees to use devices they are familiar with to increase engagement and reporting.

Virta

Virta is based on strict diet, where the Welldoc Platform takes a whole person approach & helps users manage an overall healthy lifestyle including diet, also blood glucose, blood pressure, medications, activity, etc. across six chronic conditions.

Livongo

Livongo is typically more expensive since provide human coaches & devices, whereas Welldoc is a digital-first, device agnostic approach. With Welldoc, health plans don’t have to pay for coaching & supplies that members may not be using.

Omada
Omada is typically more expensive because they use human coaches where Welldoc is digital-first, available 24/7/365 and connects user to their own provider. With Welldoc, health plans don’t have to pay for live coaching that members may not be using

Differentiators vs EHR Functionality:

1. Comprehensive Remote Monitoring Capabilities

Medical Guardian RPM: Provides real-time remote monitoring of vital signs using Bluetooth and wireless peripherals (e.g., blood pressure monitors, pulse oximeters, weight scales, glucose meters).

Supports proactive daily check-ins, patient-specific health data collection, and continuous monitoring to track and manage chronic conditions.

Includes advanced analytics to evaluate outcomes, optimize clinical workflows, and improve patient health metrics.

Typical EHR: Primarily focuses on storing and managing patient health records, including medical history, lab results, and treatment plans.

Monitoring features are often limited to in-clinic measurements or require integration with additional systems for remote data collection.

2. Interactive Communication Tools

Medical Guardian RPM: Offers integrated video teleconferencing (Zoom, Vidyo, etc.) and bidirectional messaging (text, email) for real-time interaction between patients and healthcare providers.

Features proactive communication tools, including automated reminders and check-ins managed through AI components.

Typical EHR: Communication is generally limited to patient portals and internal messaging systems without the same level of interactive capabilities.

Video visits and proactive reminders often require separate platforms or integrations.

3. Patient and Condition-Specific Education

Medical Guardian RPM: Provides tailored health education tips, videos, and articles specific to patient conditions, customizable by care providers to support healthy behaviors.

Utilizes AI to manage patient check-ins and send reminders, enhancing patient engagement and adherence to care plans.

Typical EHR:Education and patient engagement features may be present but are often less integrated into the remote monitoring process and may not offer the same level of customization.

4. Customizable and Flexible Integration

Medical Guardian RPM: Highly customizable solutions with the ability to integrate seamlessly with various EHR systems (e.g., Epic, Cerner, Meditech).

Development team works with providers to tailor integrations and workflows to meet specific needs and enhance client and patient satisfaction.

Typical EHR: While EHR systems are customizable, integration with external RPM solutions may require additional configuration and is often less flexible compared to dedicated RPM platforms.

5. Operational and Logistical Support

Medical Guardian RPM: Manages all logistics including equipment shipping, setup, and patient enrollment, reducing operational burdens for healthcare providers.

Offers comprehensive on-site and remote training for effective product implementation and ongoing support.

Typical EHR: Focuses on managing patient records and clinical workflows, with logistics and training typically handled separately or through third-party services.

6. Enhanced Data Access and Management

Medical Guardian RPM: Provides advanced data analytics with real-time access, automatic extractions, and multiple export formats for integration with third-party tools or for archival purposes.

Focuses on actionable metrics to improve care delivery and patient outcomes.

Typical EHR: Offers data management and reporting capabilities, but may not provide the same depth of real-time analytics or specialized tools for remote monitoring data.

7. Accessibility and Equity

Medical Guardian RPM:Supports multiple languages (e.g., Spanish) and is compatible with various cellular providers, ensuring access in rural and underserved areas.

Enhances health equity by facilitating remote care options and reducing the need for in-person visits.

Typical EHR: Accessibility features are typically focused on record-keeping and may not address the same level of remote care support or language options.

8. Comprehensive Care Solutions

Medical Guardian RPM:Offers tailored care plans for specific chronic conditions (e.g., CHF, COPD, diabetes) with pre-built programs and customizable platforms for patient engagement. We provide additional services such as clinical consulting, education, and call center monitoring to support comprehensive care.

Typical EHR: Primarily centers around documentation and care coordination, with chronic care management often relying on separate or integrated programs.

Differentiators vs Competitors:

1. Comprehensive Remote Monitoring Solutions

Medical Guardian RPM: Offers an extensive suite of monitoring devices, including Bluetooth and wireless peripherals such as blood pressure monitors, pulse oximeters, weight scales, and glucose meters.

Provides real-time, continuous health data collection with automatic tracking and manual entry options, ensuring precise and comprehensive patient monitoring.

Competitors: May offer limited peripheral options or focus on specific types of monitoring devices, potentially requiring additional integrations or separate systems for a full suite of monitoring needs.

2. Advanced Communication and Interaction

Medical Guardian RPM:

Features advanced video teleconferencing capabilities with popular platforms like Zoom and Vidyo, along with proactive text, email, and two-way messaging.

Includes AI-driven check-ins and reminders, enhancing patient engagement and ensuring timely communication.

Competitors:

Communication tools may be less integrated or rely on basic messaging systems. AI-driven interactions and advanced video conferencing might not be as robust or available.

3. Customizability and Integration Flexibility

Medical Guardian RPM: Provides highly customizable solutions that can be tailored to specific patient needs and provider workflows.Seamlessly integrates with a wide range of EHR systems (e.g., Epic, Cerner, Meditech) with support for custom workflows to enhance provider and patient satisfaction.

Competitors: Customization options may be limited, and integration with EHR systems might not be as flexible or comprehensive, potentially requiring more manual configuration.

4. Operational Support and Logistics

Medical Guardian RPM: Manages all aspects of logistics, including shipping, setup, and patient enrollment, reducing the operational burden on healthcare providers.

Provides extensive on-site and remote training, along with ongoing support to ensure effective implementation and usage.

Competitors: May require providers to handle logistics and setup, or offer less comprehensive support and training, leading to additional operational challenges for healthcare organizations.

5. Advanced Data Analytics and Reporting

Medical Guardian RPM:Delivers sophisticated data analytics with real-time access, automatic data extractions, and support for multiple export formats.

Focuses on actionable insights to optimize care delivery, improve clinical workflows, and enhance patient outcomes.

Competitors: Data analytics and reporting capabilities might be less advanced, with fewer options for real-time data access or integration with third-party tools.

6. Accessibility and Health Equity

Medical Guardian RPM: Supports multiple languages and partners with various cellular providers to ensure coverage in rural and underserved areas.

Enhances health equity by facilitating remote care options, reducing the need for in-person visits, and minimizing barriers to access.

Competitors: Accessibility features and language support may be less extensive, and coverage in rural or underserved areas might be more limited.

7. Tailored Care Plans and Patient Engagement

Medical Guardian RPM: Offers pre-built, customizable care plans for chronic conditions such as CHF, COPD, diabetes, and hypertension, with tailored education and engagement tools. Provides a range of additional services, including clinical consulting, education, and call center monitoring to support comprehensive care.

Competitors:Care plans may be less customizable or not as specifically tailored to chronic conditions. Additional services might be limited or offered through separate providers.

8. Comprehensive Training and Support

Medical Guardian RPM: Ensures that all products are user-friendly and comes with pre-configured kits for easy setup. Provides extensive training and support, both on-site and remotely. Support staff is highly trained, HIPAA-compliant, and known for exceptional service, receiving high marks from users and their families.

Competitors: Training and support may vary in quality, with less emphasis on comprehensive, ongoing assistance. Some competitors may not offer the same level of personalized support or detailed training.

Health Equity

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Allina Health System Case Study
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How a Single Unified RPM Solution Optimizes Healthcare Management

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Company Details

Founded in 2005

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