A Native American Tribe with a patient care population of 2,500 members was in need of telespecialists to help transition their care model from acute episodic care to “whole person” care. They were in need of rheumatologists, dermatologists, nephrologists, neurologists, endocrinologists, and pulmonologists.

MedLink identified and recruited the necessary specialists in rheumatology, dermatology, nephrology, neurology, endocrinology, and pulmonology. With an internal database of over 25,000 physicians (including all sub-specialty areas), MedLink had already formed relationships with physicians who could help serve this community and was able to recruit others through email campaigns and social media outreach.

Once specialists were identified, they went through a rigorous screening process to determine that they were suitable for performing tele-specialty consults for this very specific patient population. MedLink also screened physicians for the correct licenses and facilitated their credentialing. Once they were ready, MedLink also coordinated tele-visit training and onboarding with the Native American tribe.

In less than 6 weeks, MedLink was able to successfully staff the Native American Tribe’s specialty clinic with 8 physicians. Those specialists were onboarded well within the goal time frame and are on their way to providing better access to care and “whole person” care to this underserved population.

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