Interactive notifications let patients know when they've been referred, book, and get real-time confirmation. Patients can receive automated reminders to finish scheduling a referral on a cadence, depending on the organization's workflows and needs. Patient bookings are integrated directly with the EHR schedule, and providers can be notified when a patient completes scheduling.

Increase rates of referral conversion to completed appointments, cut out the phone tag for staff, and streamline patient acquisition with self-service opportunities for patients.

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. 

Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 650 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

One of the big challenges faced by healthcare organizations is the technology divide. How do you work efficiently with practices that aren’t on –the same EHR or even with internal departments that use incompatible legacy systems? PH Exchange makes it easy to communicate seamlessly, securely and affordably across disparate systems, regardless of the technology or paper-based processes used. Our HIPAA-compliant, web-based solution acts as an EHR companion to each system used by members of a healthcare community. We provide an electronic bridge that makes it simple to exchange clinical information securely online – speeding communication, eliminating delays in patient care and reducing costs. PH Exchange is most often used to automate patient referral workflows. But it can also be used to solve a wide range of information management challenges – from collecting reporting data to arming affiliated field workers with an easy way to capture, submit and share notes on patient visits.

Proficient Health offers an integrated suite of solutions specifically for the healthcare industry, to support referral management needs for Accountable Care Organizations (ACOs), Clinically Integrated Networks (CINs), both large & small health systems, children’s hospitals and payers. Our solutions can work together seamlessly for organizations seeking a fully integrated approach, or as standalone solutions for those seeking to solve specific challenges now and grow from there. We’re setting new standards by offering solutions to connect your entire care community from hospitals and health systems to individual providers on the go. Understanding the importance of collaboration in healthcare, our solutions work hand-in-hand with an organization's existing EHR and disparate EHRs. Proficient Health drives: - Better communication & care coordination among providers (both in the inpatient and outpatient settings) - Streamlined patient referrals & consults - Better patient care - Improved operational efficiencies - Enhanced in-network optimization - Reduced costs for both healthcare providers and patients

Luma's referral workflows fill a gap left by many EHR systems; the integration of external communication tools with EHR enables end-to-end, closed-loop referrals without the manual phone calls, touch points, and reminders typically required from clinic staff.

Luma's deep integration, breadth of market-leading platform solutions, and connection across a healthcare organization's tech stack makes next steps delivered to patients and staff more informed and actionable, differentiating our platform from patient engagement and experience vendors.

We are an EHR companion.