Your Care Is Exceptional. Your Ratings Should Reflect That.

Accurate provider documentation is essential to drive CMS Star Ratings and U.S. News rankings. Documentation leakage can lead to perceived quality gaps and reimbursement shortfalls.

Common Gaps:

• Misaligned clinical evidence vs. diagnoses
• Missing or incomplete documentation
• Incorrect coding

The Impact:

Even with exceptional care, incomplete clinical documentation can cost hospitals the credit they deserve, leading to lower rankings and missed reimbursement opportunities

Tendo Insights Enhances Your CDI & Quality Programs

We tackle the complexities of quality improvement with a prescriptive, data-driven approach that uncovers gaps, generates insights, and delivers targeted recommendations.

Our Approach:

• Discover: Align with your quality goals—Star Ratings, U.S. News rankings, etc.
• Diagnose: Pinpoint documentation gaps impacting scores.
• Plan: Develop a strategic action plan.
• Deploy: Use Tendo’s QDI app to enhance CDI efforts.
• Measure & Forecast: Track progress and optimize performance

Tendo Insights empowers hospitals to address documentation leakage, improve quality outcomes, and maximize reimbursement.

It’s time to reimagine what’s possible in healthcare.

At Tendo, we’re on a mission to become the trusted connection between patients, clinicians, and caregivers by creating software that provides seamless, intuitive, and user-friendly experiences throughout the care journey.

When every second counts, trust Conduit’s Patient Transfer services to offer a single access point to manage patient flow across networks of care.

Working with acute care facilities, health systems, freestanding emergency departments (FSED), and provider practices, our team of dedicated clinical professionals streamline patient acceptance into hospital care settings to ensure that patients are transferred to the right level of care when they need it most.

When partnering with an outsourced solution for transfer center services, health systems can improve patient acquisition and retention, which leads to revenue growth.

We can help with patient care logistics such as:

- Inbound and outbound transfers – medical and behavioral health

- Direct admissions

- Physician to physician consultations

- EMS coordination

- Coordination of handoff

Conduit Health Partners connects patients and providers, partnering with your health system in patient navigation. Aimed at encouraging volume growth through patient acquisition and retention, our services help you effectively manage inbound and outbound transfers. Let our experienced call center nurses guide you in finding the best locations and practitioners for patient needs, to ease access to care for patients through nurse triage. Conduit Health Partners makes moving patients the least of your worries—so you can focus on other aspects of your business.

Prescriptive, Actionable Insights – Goes beyond identifying documentation gaps by delivering clear, prioritized recommendations that drive measurable improvements.

Deep, Integrated Data Analysis – Leverages the broadest and deepest data sets, uncovering trends and opportunities that traditional CDI tools may miss.

Real-time, Predictive Quality Forecasting - Tracks improvements over time and forecasts future quality scores, helping hospitals proactively manage rankings and reimbursements.

Seamless CDI & Quality Program Integration – Complements existing Clinical Documentation Improvement (CDI) initiatives, enhancing workflows without adding administrative burden.

Alignment with Key Quality Measures – Optimizes documentation to improve CMS Star Ratings, U.S. News rankings, and other key performance indicators.

Tendo QDI App for Deployment – Provides a purpose-built tool to operationalize insights and streamline execution within hospital systems.

Conduit Health Partners integrates seamlessly with any medical record system, offering unmatched flexibility. With 50 years of combined Epic implementation and administrative experience, our team provides deep expertise while remaining EHR agnostic to support and optimize health care operations across the continuum.

• End-to-End Transfer Management: Unlike in-house solutions or software-only models that require internal resources, Conduit Health Partners provides a comprehensive, fully managed transfer center. Their team handles every aspect of patient transfers, ensuring seamless coordination and reducing the operational burden on your staff.
• Nurse - Led Coordination: Conduit Health Partners has proven that an essential component of an effective transfer center is leveraging a nurse-led approach based on the referrals recommended by the treating provider. When experienced registered nurses are coordinating the transfers, they bring expertise and the ability to speak the same clinical language as other health care providers, serving as a vital link between the health system and transferring facilities.
• Experienced Leadership: Conduit Health Partners’ leadership team brings extensive expertise in both clinical and administrative roles within health systems, enabling them to design practical, collaborative solutions that help you meet your goals.
• Data-Driven Approach: Conduit Health Partners’ daily, monthly, and as-needed analytics provides transparency to the transfer process and arms executives with the critical information they need to make physician recruiting, service line development, and operational improvement decisions.
• Proven Operational Efficiency: Conduit Health Partners’ fully managed approach streamlines patient transfers while optimizing staff time, reducing costs, and providing measurable improvements in both patient satisfaction and provider engagement.
• Behavioral Health Expertise: Conduit’s nurses bring specialized expertise in managing all types of transfers, including complex cases like behavioral health. One client saw a 64% reduction in ED length of stay for behavioral health patients, leading to improved operational efficiency, enhanced staff satisfaction, and better patient outcomes.
• Scalable Solutions: Conduit Health Partner’s model scales effortlessly with your health system’s needs, allowing you to focus on care delivery while they manage patient transfers.