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Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

The data to plan for today and the future

The most up-to-date local, regional, and national healthcare recruitment market intelligence and real-time employment data in the industry.

  • Strengthen your talent acquisition and retention strategies with real-time market data
  • Assess market positioning to better understand competition and maintain a competitive edge
  • Determine effective spend tactics to maximize marketing spend for the greatest ROI
  • Compare recruitment efforts against real-time contingent labor utilization to prioritize focus and reduce costs
About Prolucent:

Prolucent fundamentally changes how health systems manage the economics of their workforce. 

Leveraging the power of technology, data, and experience, health systems strengthen core staff, build internal flexible capacity, and strategically deploy contract labor resources on one unified platform. Our comprehensive approach enables health systems to compete more effectively for talent, gain control of labor costs, and build a future-ready workforce.

The Prolucent Flexible Workforce Platform and our team of experts work with your core technology systems to:

  • Improve your access to talent to grow your permanent and flexible workforce
  • Develop a robust hiring strategy
  • Build an effective flexible labor program
  • Optimize external agency management 
Product Description:

Whether utilizing a centralized call center or answering calls locally at the practice level, medical practices are overwhelmed by high call volumes, frequently for routine issues that are easily automated.

The consequence of the current state is that:

  • Patients are frustrated by lack of access.
  • Staff are frustrated by frustrated patients.
  • Your brand is suffering.
  • Highly trained staff are forced to handle low complexity issues distracting them from what is most important; providing exceptional care.

ActiumHealth uses conversational GenAI:

  • To answer all incoming calls to a practice.
  • To intelligently route calls to the correct destination.
  • To provide self-service transactions for appointment scheduling, prescription refill, medical records requests, bill pay, etc...
  • To filter out the 20-25% of calls that are spam, robo, and fax.
  • To provide detailed actionable insights into the needs of your patients and the performance of your practices in caring for people on the phone.
  • To improve your brand promise by providing a more consistent customer service experience for callers.

Easily and quickly integrated into your telephony technology stack, ActiumHealth is deployable in weeks, cutomizable for unique needs, and costs a fraction of a human phone operator. 

About ActiumHealth (Division of Syllable):

Syllable is a leading provider of healthcare contact center and medical practice automation solutions using conversational AI

Syllable's product, the Patient Assistant, is used by both hospitals and practices to intelligently route calls more efficiently and provide for automated transactions like appointment scheduling and prescription refill on the phone.


The Patient Assistant also provides rich insights into the end to end call journey for your patients. Current call center metrics are too focused on the micro engagement at the call center and fail to provide the full extent of operational difficulties patients experience on the phone. 

Syllable is used by health systems such as NewYork-Presbyterian, Houston Methodist, Parkview Health, Memorial Care and Honor Health to improve patient experience, enhance access and reduce the cost of delivering healthcare on the phone.

With 88% of patients engaging with hospitals and providers over the phone, why invest millions on your digital front door. Engage patients where they are, on the phone, with Syllable. We automate 50% of incoming phone volume on day one at the fraction of the cost of a human call center agent.


Syllable provides swift time to value with real ROI.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

Competitive Market Intelligence

  • See a complete, real-time picture of your competition's recruitment activity
  • Research key attributes of competitive postings to set strategy
  • Access real-time local and national pay rates and signing bonuses
  • Actively track new postings and closed positions within your market

Realtime Market Intelligence

  • Determine average time-to-close postings for each title in a market
  • Compare qualifications requirements to other market postings
  • Analyze supply and demand by title and market
  • Analyze and track incentive-based compensation
  • Assess other key attributes of active postings versus the market

Market Hiring Reports

  • Access hiring reports for each title or employer in a market
  • Distribute market hiring reports to key stakeholders in the organization

Out of Market Recruitment Tools

  • Determine markets with a likely surplus of candidates by title
  • Target markets where recruitment is most likely to succeed
  • Analyze out-of-market employer peer groups relevant to the organization
Pediatric use cases:

None provided

Users:

Not specified

Description:
  • Call center automation
  • Intelligent call routing
  • Automated FAQ
  • Automated scheduling
  • Automated prescription refill
Pediatric use cases:
  • Call center automation
  • Intelligent call routing
  • Automated FAQ
  • Automated scheduling
  • Automated prescription refill
Users:
  • Patients
  • Non-patient external callers
  • Internal callers

EHR Integrations

Integrations:

Not applicable

EMR Integration & Relevant Hardware:

Not applicable

EMRs Supported:

Not applicable

Hardware Compatibility:

Not applicable

Integrations:

Acute care EMR, Ambulatory EMR, ADT

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Meditech, Allscripts

Hardware Compatibility:

Mobile / Tablet (native app), Mobile / Tablet (web optimized), Desktop

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:

We integrate with the EHR to provide transaction automation. The EHR is not a competitor.

Differentiators vs Competitors:
  • We meet patients where they are, on the phone.
  • 100% healthcare focused
  • We answer over 1M calls a month for our current partners
  • Real ROI for our partners
  • Successful integrations with EPIC, Alscripts, Meditech
  • Dedicated senior executive who is responsible for your account from initial contact through implementation and beyond.

Keywords

Images

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