The Avery Chronic Care Management solution delivers accurate, evidence-based content created by healthcare experts. The platform provides up-to-date patient education materials that align with the latest clinical findings and best practices. Tailored to each patient’s specific needs, the content supports disease management, vital tracking, medication adherence, and condition progression. Regularly reviewed by clinical standards boards, it ensures the information remains unbiased, relevant, and in the best interest of the patient, empowering them to make informed decisions about their care.

We provide condition-specific pathways that adapt to each patient’s needs, tracking both chronic and acute conditions. These pathways help providers assess the patient’s stage in behavior change and personalize next steps in the care plan. The Avery Telehealth platform identifies risks, notifies the care team, and alerts patients if they are not following the plan. Personalized health education materials empower patients with relevant information about their condition and treatment options, supporting shared decision-making.

Avery Telehealth offers over 25 clinical pathways designed to address both chronic and acute conditions. Each diagnosis typically includes 6 to 9 patient education and training modules, providing comprehensive support tailored to individual needs.

Our evidence-based review process ensures that all clinical pathways and patient education materials remain current, accurate, and aligned with the latest medical research. Created and maintained by a team of certified health experts, including registered nurses and nurse practitioners, our content undergoes ongoing, rigorous evaluation against the most up-to-date medical literature and clinical evidence.

The Avery Health platform offers comprehensive analytics and reports, allowing clinicians and patients to access various health measurements, such as weight and blood pressure. Users can tailor reports to specific programs and monitor vitals over different periods—from a week to a year and beyond—to track trends and changes. All reports and analytics are customizable and can be easily shared between the healthcare team and patients.

Avery Telehealth offers educational content written below a fourth-grade reading level, making it easy for patients to understand. Expertly simplified, the content clarifies diagnoses and guides patients through their care plans. All materials follow health literacy principles and are available in 30+ languages, ensuring accessibility and comprehension based on the patient’s preferred language.

Our service integrates seamlessly with EMR and EHR systems, using patient medical records to tailor health education based on individual diagnoses. The Avery Telehealth platform recommends personalized content based on the patient’s profile, visit history, and current clinical encounter. Educational materials can be shared directly through the patient portal before, during, or after a visit, ensuring timely and relevant information delivery.

HRS empowers patients to share biometric and health data in real time with their care team. This ranges from the HRS Kit experience, which features an HRS tablet and Bluetooth-enabled peripherals like a scale, pulse oximeter, blood pressure monitor, glucometer, and thermometer. Additionally, cellular-enabled devices (scale, BP monitor, pulse oximeter, glucometer) are available, and for higher acuity care settings, continuous monitoring supports site-of-care transitions and real-time tracking (see other HRS products for more information). HRS also facilitates seamless communication between the patient and clinician through multi-user video calling, bidirectional voice, and text messaging feature. The platform further enhances patient care with educational content, symptom surveys, and medication reminders.

HRS provides a robust suite of analytics to support program success and optimize operations. The platform features patient vital sign algorithms for risk stratification, allowing organizations to set custom alert parameters. Based on these parameters, the system automatically stratifies patients by acuity, from highest to lowest risk. For patients who fall outside of set thresholds or are deemed higher risk, the system generates alerts for clinicians or displays a visual alert within the portal.

HRS' RPM solutions supports on-demand bidirectional voice, video, and messaging – as well as multi-user video calling.

HRS provides a comprehensive offering, built at a third grade reading level, with large iconography, to support the needs of patients of a wide range of literacy levels and ensure that we increase access to care. HRS also supports 16 different languages as part of our solution.

HRS supports over 90+ diagnoses with the clinical content already built, developed and ready to use out of the box. All care plans and symptom surveys are customizable should you wish to adjust or leverage your own questions instead of HRS' questions.

HRS uses bidirectional integrations with a multitude of EMR vendors and supports active integrations with more than a dozen of the top EMR softwares.

HRS offers a complete logistics and inventory management service, including patient onboarding and offboarding, virtual wound consults, reimbursement consulting, 24/7/365 technical support, clinical monitoring, and a comprehensive client success network to help tailor your program and assist your team with all things HRS.

Partnership with HRS grants our partners access to more than 1,800 educational videos and quizzes that can be uploaded onto a patient’s care plan and tablet. HRS also provides disease specific content, curated to provide the highest quality health education for our partners.

Content is built below a fourth grade reading level and available in 30 different languages (in variations).

Avery Telehealth can enable text/SMS without a smartphone, including email and video visits.

Our platform and content are available in 30 languages: Arabic*, Bulgarian, Chinese*, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish, and Ukrainian (*variations supported).

Avery Telehealth connects patients/members and clinicians through multiuser video calls, in addition to in-app chat and text messaging features. When using Avery Telehealth platform and app, it allows the user to choose their preferred language and adjust font sizing according to their needs.

Avery Telehealth provides both Bluetooth enabled medical devices or cellular enabled tablets, so patients are not required to have Wi-Fi access. Avery Telehealth leverages a dynamic suite of data carriers such as AT&T and Verizon.

Avery Telehealth's platform, programs, and services work on everyone, regardless of their ethnicity, ensuring no biases when using services. It ensures equitable access for all users.

Avery Telehealth's Chronic Care Management adhere to Social Determinants of Health (SDoH). Our clinical pathways to manage each individual person's care, including patient engagement, SDoH, health education programs, biometric reports and trends to meet the full cycle of care.

Avery Telehealth is SOC 2 Type II, including certifications for ISO/IEC 27001:2013 and PCI-DSS.

We provide a cellular-enabled tablet with the Avery Telehealth platform, allowing users to connect with clinicians without Wi-Fi connections. Avery Telehealth's Bluetooth RPM devices are Bluetooth and cellular-enabled.

Our clinicians are fluent in English, Spanish, and Russian, providing licensed support across all 50 states in the United States. Additionally, the Avery Telehealth platform is available in over 30 languages.

Avery Telehealth offers comprehensive guidance for app installation and device connectivity with all RPM solutions and devices. Each tablet is pre-configured with the necessary app, ensuring users have quick and easy access to the RPM platform.

Avery Telehealth offers extensive versatility and inclusivity, accommodating more than 30 languages to serve a broad demographic throughout the United States. The platform ensures that all visuals are respectful and culturally representative, promoting inclusivity.

The content on the HRS platform, including patient focused symptom surveys, are built at a third grade reading level, and available in 16 different languages.

HRS provides IVR/Automated Calling as part of our solution, allowing patient questionnaires to be delivered through this method of communication.

The HRS platform offers selected multi-linguistic capabilities (16 Languages) to engage and communicate with patients in a manner most comfortable for them.

HRS connects patients and clinicians through multiuser video calls, in addition to to bidirectional voice and text messaging features. HRS offers texts to speech, large fonts, automated calling and response (IVR), and provides an easy to use, equitable platform.

HRS tablets are equipped with data connectivity, so patients are not required to have WiFi access. HRS leverages a dynamic suite of data carriers such as AT&T, Verizon, and the government sponsored AT&T FirstNet Emergency Responder Network on Band 14. HRS also offers cellular-enabled peripherals in addition to Bluetooth peripherals.

HRS peripherals are tested for all skin colors, to ensure equitable access for all.

HRS includes pathways tied to managing whole person care, including patient activation, SDoH, Health Literacy, and offers tools to manage against the full continuum of care.

HRS is SOC2 Type II Certified. HRS maintains HIPAA and HITECH Act compliant security standards.

HRS offers accessible and equitable products, including cellular capabilities in all of our products.

HRS supports 16+ languages, and offers RPM services internationally, accommodating the nuances of the markets we serve.

HRS provides dedicated user support, available 24x7x365, with all content developed at a 3rd grade reading level, and ease of use at the forefront, with the average patient age at 73 years old.

The HRS platform is built for a diverse population, and offers selected multi-linguistic capabilities (16 Languages) to engage and communicate with patients in a manner most comfortable for them. All educational content shared is inclusive of all cultures and races.