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Patient Experience OS Platform

Patient Experience OS Platform

Patient Experience OS Platform

Patient Experience OS Platform
Patient Experience OS Platform

Overview


Select which hospital or health system you work at and see a personalized compatibility level.

Avia Summary

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Patient Experience OS Platform is a solution provided by Solv which was founded in 2016. It belongs to multiple categories of digital health solutions including Scheduling, Consumer Access & Engagement, Personalized Care, Customer Service, Digital Front Door (DFD), Patient Flow, Risk Identification & Stratification, and Conversational & Visual Interactive Voice Response (IVR).
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It has 3 verified clients.
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Patient Experience OS Platform integrates with major EMRs such as Epic, Cerner, and Allscripts.
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Some other resource(s) that may be helpful in learning about Patient Experience OS Platform include: A buyer’s guide to conversational AI and Buyer’s guide to the digital front door
DESCRIPTION
Delight patients with mobile online scheduling, insurance verification, and waitlist management. Our AI queuing algorithm reduces wait time while seamlessly blending online reservations with walk-ins. Front desk can message directly through our 2-way patient chat before/after/during the visit. After the visit, we help you collect feedback and amplify your positive reviews to enhance your online profile and find new patients.
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EHR integration

Acute care EMR, Ambulatory EMR, Community based organizations, Website / public online sources
Recommended, but not required
Epic, Cerner, Allscripts, NextGen, athena, eClinicalWorks, Allscripts/Eclipsys, Athenahealth
Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)
Use cases and differentiators

Solv is a consumer engagement platform for patients seeking convenient care

Solv is a great tool for parents to find convenient care appointments for their children. There are many pediatric specific urgent cares in the Solv marketplace.

Patients of all ages for convenient care needs

Built with the patient in mind, Solv has an all-in-one patient engagement solution that is easy to use. Solv's patient marketplace also allows patients to find and book care, driving new patient acquisition and revenue.

  • Doesn't require an app, but provides one as an option so that patients can easily re-book future visits
  • Patient information saves so it only has to be completed one time and saved to the patient account
  • Patients can upload their photo ID, insurance information, sign consent forms, and complete paperwork prior to their arrival
  • Patients can track their spot in line upon arrival
  • A proven reputation management flow allows you to increase your Google rating and reviews immediate after going live with the product
Company information

By Solv

Founded in 2016

95.0M total equity funding

Reviews


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Overall Score
5.0

12 reviews


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Features

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Ease of use

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Customer Support

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EHR Integrations

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Reviewer’s Rating
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Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

January 22, 2024

verified

January 22, 2024

Work together as a team

"Once you learn the system, it's easy to put people in queues and keep it organized. Even with multiple people working at multiple sites, they can still work together as a team."

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Tracy Youngblood-McDaniel

Owner, Executive sponsor working with Patient Experience OS Platform
Helpful(0)

January 22, 2024

verified

January 22, 2024

Authoritative, meaningful, professional presence online

"Very quickly, Solv helped us establish an authoritative, meaningful, professional presence online that we wouldn’t have been able to capture otherwise. In every market we're operating in—within a year's time—we are already one of the more highly reviewed clinics in any of the individual markets. Not just on Solv, but with Google reviews.”

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Brian Higgins

Director of Marketing, Executive sponsor working with Patient Experience OS Platform
Helpful(0)

January 22, 2024

verified

January 22, 2024

A source of truth in patient management

“They have come to rely on Solv as a source of truth in patient management when our primary EMR is not functioning. Not only have they come to like it, but they see it as a backup system for our EMR.”

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Tolk Persons

Director of Analytics, IT / Technical support working with Patient Experience OS Platform
Helpful(0)

January 22, 2024

verified

January 22, 2024

Gives clinics the opportunity to quickly respond

"It creates a great feeling when you see the little hearts pop up in Solv as positive reviews come in. And if there’s a low review, it emails the clinic manager. It’s given clinics the opportunity to quickly respond to anything that is an area of opportunity, but it’s also a good representation to staff that they are doing a good job."

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Stephanie Swinbourne

Director of Business Development, Executive sponsor working with Patient Experience OS Platform
Helpful(0)

January 22, 2024

verified

January 22, 2024

Scores improved drastically

“This is one of my biggest areas of satisfaction with Solv. When we turned that switch on, our scores improved drastically and rapidly. We finally got enough volume of positive reviews to tilt the score in a meaningful way."

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Jesse Henderson

Vice President of Sales and Marketing, Executive sponsor working with Patient Experience OS Platform
Helpful(0)

January 22, 2024

verified

January 22, 2024

Helps us control the patient experience and make it repeatable

“Data is powerful–it’s not just a bunch of letters and numbers. When you have more than 170 locations, it’s hard to keep track of our people and ensure they are doing the right thing.Being able to monitor and manage what people are doing helps us control the patient experience and make it repeatable. ”

"Our relationship with Solv has allowed us to do things that we couldn’t with prior vendors. I think of Solv as a technology partner, not a check-in platform."

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Joleen Haxton

Vice President of Ancillary Services, Executive sponsor working with Patient Experience OS Platform
Helpful(0)

January 22, 2024

verified

January 22, 2024

A great communication tool

“Solv really helps patients know where they are in line. It keeps everything organized and is a great communication tool, whether patients need to add an insurance card or pay their bill."

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Amy Simmons

Practice Manager, End user working with Patient Experience OS Platform
Helpful(0)

January 22, 2024

verified

January 22, 2024

Helps us attract new patients

“Solv helps us attract new patients and track those patients' behaviors. This is important because we are committed to providing a positive first encounter, ultimately encouraging these new patients to continue any future care within the York Hospital system.”

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Dina Dellapasqua

Administrator of Walk-In Services, End user working with Patient Experience OS Platform
Helpful(0)

January 22, 2024

verified

January 22, 2024

Helps us deliver a better experience

“Walk-In Care at York Hospital sees more new patients than any other service line, we are truly the “front door” so to speak, while our partnership with Solv helps us deliver a better experience.”

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Erich Fogg

Director of Walk-In Services, Executive sponsor working with Patient Experience OS Platform
Helpful(0)

January 22, 2024

verified

January 22, 2024

The people connection

"Really the main driver for me with my experience was that in our EHR patient engagement software the settings were so complicated and non-user friendly. In order to truly fine-tune to your business you’d almost need somebody with an engineering background to walk you through."

"Truly to me, the big differentiator of Solv is the people connection.”

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Steven Hull

Chief Operating Officer, Executive sponsor working with Patient Experience OS Platform
Helpful(0)

January 22, 2024

verified

January 22, 2024

Patients love it

"It’s been great -- it just makes sense. When we have walk-in availability, patients can go ahead and get in line in advance. Patients love it and we’re seeing both a lower cancellation rate and higher paperwork completion rate among those patients who save their spot.”

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Kaitlin Booth

Vice President, Marketing & Communications, Executive sponsor working with Patient Experience OS Platform
Helpful(0)

January 22, 2024

verified

January 22, 2024

Live stats has been a game changer

“Solv truly has the technology to push patients through the way that it should. Let the technology do the technology.”

“The brainpower that went into this idea -- I have to commend you guys on it. When my management team had this idea brought to them, it was met with trepidation. But the fact that we can start pre-registering that patient before they ever get to the door and what it does for our door-to-door time is pretty substantial.”

“I think some urgent cares still try to limit what comes through the door, and that’s one thing that we don’t want to do, so long as our volumes stay up and our measures stay tight.”

“Live stats has been a game changer to be able to log-in and see what is happening at every location. It allows us to make real-time decisions to meet the needs of the clinic. That’s something that we would have manually had to do before.”

“Solv gives us the tools we need to try to predict the future.”

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Shauna Kohleffel

Vice President, Operations, Executive sponsor working with Patient Experience OS Platform at Aston Gardens At Pelican Marsh
Helpful(0)

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