Name: Patient Experience Platform
Rating: 5 (12 reviews)

Contents

AVIA Summary About EHR Integrations Use cases and differentiators Company information Media

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Patient Experience Platform is a solution provided by Solv which was founded in 2016. It belongs to multiple categories of digital health solutions including Scheduling, Consumer Access & Engagement, Personalized Care, Customer Service, Digital Front Door (DFD), Patient Flow, Risk Identification & Stratification, and Conversational & Visual Interactive Voice Response (IVR).

It has 3 verified clients.

Patient Experience Platform integrates with major EMRs such as Epic, Cerner, and Allscripts.

Some other resource(s) that may be helpful in learning about Patient Experience Platform include: A buyer’s guide to conversational AI and Digital front door: The key to staying ahead in healthcare

DESCRIPTION

Exceed consumer expectations with consistent branding, one text thread, and an intuitive interface.

Before the visit: Easy online booking that expands your presence beyond your website, and registration so simple 75% of patients complete it before their visit.

High-converting booking on your website
Direct booking from Google Business Profile and Google & Apple Maps
Discovery on Solv website & app
Digital registration & intake

During the visit: Patients know when they’ll be seen (up to 46% faster with Solv) and how much it will cost them.

Support for in-person and telemed appointments
2-way chat
Digital check-in kiosk & QR code
Mobile waitlist
Upfront payment

Beyond the visit: Get a 30%+ lift on reviews, patient payments, and rebookings — by maintaining relationships on one familiar text thread.

Google review collection
Text-to-pay & autocollection using card on file
Advanced patient surveys
Automated & broadcast messaging campaigns
2-tap rebooking

FEATURED MEDIA

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CATEGORIES & SOLUTIONS

Scheduling

Consumer Access & Engagement

Personalized Care

Consumer Scheduling Tools

Patient Registries Software

Patient Flow Management Solutions

CLIENT TYPES

Pediatric Hospitals

Academic Medical Centers

Accountable Care Organizations

Large Hospital/Health System

Extra Small Hospital/Health System

Medium Hospital/Health System

EHR integration

Integrations

Acute care EMR, Ambulatory EMR, Community based organizations, Website / public online sources

EHR integration and relevant hardware

Recommended, but not required

EMRs supported

Epic, Cerner, Allscripts, NextGen, athena, eClinicalWorks, Allscripts/Eclipsys, Athenahealth

Hardware compatibility

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Use cases and differentiators

Use case descriptions

Solv is a consumer engagement platform for patients seeking convenient care

Pediatric use cases

Solv is a great tool for parents to find convenient care appointments for their children. There are many pediatric-specific urgent cares in the Solv marketplace.

Users

Patients of all ages for convenient care needs

Differentiators vs internal options

Built with the patient in mind, Solv has an all-in-one patient engagement solution that is easy to use. Solv's patient marketplace also allows patients to find and book care, driving new patient acquisition and revenue.

Differentiators vs competitors

Doesn't require an app, but provides one as an option so that patients can easily re-book future visits
Patient information saves so it only has to be completed one time and saved to the patient account
Patients can upload their photo ID, insurance information, sign consent forms, and complete paperwork prior to their arrival
Patients can track their spot in line upon arrival
A proven reputation management flow allows you to increase your Google rating and reviews immediate after going live with the product