Patient Experience Platform

"Once you learn the system, it's easy to put people in queues and keep it organized. Even with multiple people working at multiple sites, they can still work together as a team."

"Very quickly, Solv helped us establish an authoritative, meaningful, professional presence online that we wouldn’t have been able to capture otherwise. In every market we're operating in—within a year's time—we are already one of the more highly reviewed clinics in any of the individual markets. Not just on Solv, but with Google reviews.”

“They have come to rely on Solv as a source of truth in patient management when our primary EMR is not functioning. Not only have they come to like it, but they see it as a backup system for our EMR.”

"It creates a great feeling when you see the little hearts pop up in Solv as positive reviews come in. And if there’s a low review, it emails the clinic manager. It’s given clinics the opportunity to quickly respond to anything that is an area of opportunity, but it’s also a good representation to staff that they are doing a good job."

“This is one of my biggest areas of satisfaction with Solv. When we turned that switch on, our scores improved drastically and rapidly. We finally got enough volume of positive reviews to tilt the score in a meaningful way."

“Data is powerful–it’s not just a bunch of letters and numbers. When you have more than 170 locations, it’s hard to keep track of our people and ensure they are doing the right thing.Being able to monitor and manage what people are doing helps us control the patient experience and make it repeatable. ”

"Our relationship with Solv has allowed us to do things that we couldn’t with prior vendors. I think of Solv as a technology partner, not a check-in platform."

“Solv really helps patients know where they are in line. It keeps everything organized and is a great communication tool, whether patients need to add an insurance card or pay their bill."

“Solv helps us attract new patients and track those patients' behaviors. This is important because we are committed to providing a positive first encounter, ultimately encouraging these new patients to continue any future care within the York Hospital system.”

“Walk-In Care at York Hospital sees more new patients than any other service line, we are truly the “front door” so to speak, while our partnership with Solv helps us deliver a better experience.”

"Really the main driver for me with my experience was that in our EHR patient engagement software the settings were so complicated and non-user friendly. In order to truly fine-tune to your business you’d almost need somebody with an engineering background to walk you through."

"Truly to me, the big differentiator of Solv is the people connection.”

"It’s been great -- it just makes sense. When we have walk-in availability, patients can go ahead and get in line in advance. Patients love it and we’re seeing both a lower cancellation rate and higher paperwork completion rate among those patients who save their spot.”

“Solv truly has the technology to push patients through the way that it should. Let the technology do the technology.”

“The brainpower that went into this idea -- I have to commend you guys on it. When my management team had this idea brought to them, it was met with trepidation. But the fact that we can start pre-registering that patient before they ever get to the door and what it does for our door-to-door time is pretty substantial.”

“I think some urgent cares still try to limit what comes through the door, and that’s one thing that we don’t want to do, so long as our volumes stay up and our measures stay tight.”

“Live stats has been a game changer to be able to log-in and see what is happening at every location. It allows us to make real-time decisions to meet the needs of the clinic. That’s something that we would have manually had to do before.”

“Solv gives us the tools we need to try to predict the future.”