GetWell Transitions of Care: Discharge and Guided Care Plans

GetWell Loop has a library of 300+ clinically-validated digital care plans covering both procedural episodes and chronic conditions.

Content by Service Line

• Post-Discharge (General and ED)
• Orthopedic Surgery
• Orthopedic Non-surgical
• Women’s Services and Obstetrics
• Care Management / Pop Health
• Spine
• Cardiology
• Bariatrics
• Pediatrics
• Behavioral Health
• General Surgery
• Colorectal Surgery
• Urology
• ENT
• Interventional Radiology
• Ophthalmology
• Plastics
• Neurosurgery
• COVID-19
• Oncology 

We have the following pediatric-specific care plans available:

• Pediatric/Parent perioperative
• Tonsillectomy with or without adenoidectomy
• Bilateral myringotomy with tube placement 
• Pediatric colonoscopy
• Pediatric upper endoscopy (EGD)
• Pediatric gastrostomy (G-tube)
• Pediatric emergency department discharge
• Pediatric general discharge
• Pediatric asthma management
• Pediatric Type 1 Diabetes
• Pediatric coronavirus (COVID-19)
• Pediatric post-op appendectomy
• Pediatric RSV
• Pediatric bronchiolitis
• Comirnaty (Pfizer) Initial Dose - Pediatric Vaccine  
• Comirnaty (Pfizer) Second Dose - Pediatric Vaccine  

Get Well supports 7 of the top 10 pediatric hospitals

Get Well Loop has close to 15 years of experience in this space with dozens of published case studies and peer reviewed studies documenting our partners' success across patient satisfaction, outcomes improvement, lower total cost of care, and increased staff efficiency. Below are some representative examples:

• Increase Patient Loyalty & Market Share - 93% of GetWell Loop patients are extremely likely to recommend their physicians. 

• Elevate Outcomes and Regulatory Compliance - GetWell Loop has been proven to reduce readmissions by 45%, complications by 54% as well as improve patient comprehension by 45%. GetWell Loop patients are also 15% more likely to be discharged to home. GetWell Loop also captures and reports Patient Reported Outcome Measures. PROMs collection rates for GetWell Loop clients are 76% with no additional work from the care teams.

• Optimize Care Team Efficiency - By providing a real time look at patient recovery and risk, GetWell Loop helps care team members reach the right patients and the right time reducing call volume and unnecessary office visits and increasing the number of patients that the care team can reach without adding additional staff. 84% of GetWell Loop patients report that GetWell Loop helped them avoid unnecessary phone calls or office visits.

• Extensive Content Library of 300+ clinically validated care plans - One of the greatest challenges in digital engagement is determining what information to send a patient, when to send it, and in what format it should be received to ensure comprehension and drive compliance. 

Compared to other solutions where clients have to build care plans or interactions from scratch, Get Well Loop provides an evidence-based library of 300+ highly personalized digital care plans that were designed to drive engagement and outcomes. A care plan consists of education, reminders, assessments, and tasks broken down into daily bite sized chunks and delivered to the patient automatically over a schedule of weeks or months. Our library includes episodic specific procedural and acute-on-chronic care plans as well as general discharge care plans. Each care plan is written in a highly empathetic way and serves as a continuous virtual presence with patients on their roads to recovery. GetWell Loop anticipates commonly asked questions and answers them through insightful instruction, reducing calls and frustrating hold times for patients.

Content Customization

GetWell Loop content can be adjusted to accommodate varying physician practice patterns or preferences. We work with organizations to determine appropriate levels of standardization and use episodic specific surveys to gather information from the physicians on their practice patterns. That data is then used in combination with current discharge instructions to identify variance and support you in making decisions on specific care plan customizations. At the enterprise level, our content/care pathways can be customized by facility, practice, care setting, and physician. The care plans are further customized automatically for each patient using patient’s medical history. GetWell Loop enables communication in a scalable and engaging way without compromising the voice of the provider.

Interoperability

Extensive integration experience

Get Well has years of experience integrating with all major HIT systems that reduces implementation time and burden for hospital IS departments. Our deep integration expertise ensures that our technology is fully embedded and communicating with your core health IT platforms to pull critical information, document information, and maintain current workflows.

IDeep integration with the EHR

GetWell Loop recognizes physicians and practice staff have large panels of patients to treat with limited time. Providing integration into a longitudinal patient record means clinical decisions and care plan adjustments can be made without having to manage several inboxes or dashboards. GetWell Loop has developed a clinician SMART app for Epic and Cerner which allows clinicians to access the Get Well Loop clinician dashboard and communication tools from directly within Epic or Cerner.

Additionally, GetWell Loop provides the option for portal integration allowing patients to access to Loop within EHR or custom patient portal, without need for additional login.

Configurability

It is important to meet organizations where they are with resources, previous technology investments, and workflow, so our team has built the tool in a way that allows for customization throughout. There are configurability options related to, integration, content, branding, triage methodology, bidirectional communication, alerting, and workflow. For each organization that we partner with, our goal is to understand your current resources and how we can best fit in.