Virtual Front Desk

Change Healthcare’s Virtual Front Desk solution empowers patients to take charge of their access to healthcare. This digital portal uses the familiar tools of online retail to give consumers the ability to schedule their own appointments, complete forms online, and check wait times electronically—all components of an outstanding patient experience. Efficient Self-Serve Scheduling: Virtual Front Desk delivers a consumer-style digital experience for superior patient access. Even new patients can quickly schedule their own appointments without signing in, eliminating the need for passwords and user IDs. Best of all, your practice’s open slots are immediately filled, optimizing capacity. As the system requires no staff intervention, your staff can be reallocated to more labor-intensive activities, improving productivity. Depending on your preferences, the portal can either replace or be integrated with your existing scheduling solution. For practices exploring the benefits of an open access scheduling methodology, the portal offers a more seamless transition. Integrated Digital Registration: Traditionally, healthcare practices send new patients numerous forms to complete before their first appointment. Patients must remember to bring these forms with them to the office, and staff members must then digitize their content. Virtual Front Desk makes the registration process easy and convenient for both patients and your staff. Patients can complete digital registration forms—via cell phone, tablet, or laptop—from the comfort of their home or vehicle. As the portal integrates with your ADT or practice management system, staff no longer need to spend time processing registration paperwork. Capturing this data digitally also helps eliminate repetitive form-filling—a familiar patient complaint. The portal provides digital document storage so staff can launch and retrieve documents from Virtual Front Desk, print them, or upload them to the EMR via integration or PDF. Digital Check-In and Wait Time Monitoring: Research indicates that longer wait times negatively impact patient satisfaction with every aspect of the patient experience, including perceived quality of care. With Virtual Front Desk, your patients can check wait times on their mobile devices before they leave for their appointment. Proactive wait time monitoring allows patients to reduce the amount of time they spend in your waiting room—a key driver of patient satisfaction. Once patients arrive, they can check in digitally on either their device or yours. Wait times can also be visualized in your waiting room on monitors, which helps your practice set and manage patient expectations.